IT Services maintains a wide array of services on campus. Below is a listing of services that are primarily offered and supported by IT Services. If at any time you have further questions not addressed in this section, please log an ihelp ticket and a representative will contact you.
Network Shares and Services
Personal Web Service
All staff, faculty, and students have a personal website that they can design. Files can be uploaded to the site through the H: Drive in the wwwiup folder.
Network Management
IUP network management includes the planning, operation, and maintenance of the university’s internet service.
IUP-Supported Smart Devices
The Technology Operations Team has developed a standard support model for IUP-owned mobile devices. This allows for an increased support level by technology staff across campus.
IUP System Administrator Resources
Policies, procedures, and links for IUP system administrators
iwiki
iwiki is a collaborative service that is available to campus departments, organizations, and committees.
Softdocs
Softdocs delivers a modern suite of document management and workflow automation tools tailored for universities. Focused on boosting efficiency, meeting compliance needs, and supporting sustainability, Softdocs makes it simple to handle student records, financial files, and staff documents in one central location. The Etrieve platform, its hallmark solution, provides easy access to documents, speeds up processes using electronic forms and automated workflows, and integrates smoothly with campus ERP systems. Softdocs has been chosen as a service in order to cut down on paper use, enhance operations, and devote more energy to supporting students.
Admin Training Facilities
These facilities are available for faculty and staff to conduct small meetings, conference calls, or training programs.
Survey Services
Qualtrics is a survey program used by IUP for large survey distributions.
Multi-Factor Authentication
Multi-factor authentication (MFA) adds another layer of security, keeping your account secure even if your password is compromised.
Service Continuity and Disaster Recovery Planning
The IT Services Service Continuity and Disaster Recovery works within the framework of the IUP Business Continuity Plan to respond to interruptions of essential business functions.
Telephone Services
IUP utilizes a Voice over Internet Protocol (VoIP) phone system.