IUP utilizes a Voice over Internet Protocol (VoIP) phone system.

Two of the largest benefits of using a VoIP phone system are the potential cost savings for long distance (both domestic and international), and each line of service will have voice mail included.

Questions about IUP telephone services should be directed to IT Support via ihelp. Please include the phone number that you have a question about, or that you are having an issue with. Also, provide us with a different phone number in case we need to reach out. For some requests, a cost center may be needed. Please include this cost center when creating your request to help expedite your request. No charges will be made against that cost center without your approval.

Specific Services Provided

  • Ordering new telephone lines
  • Reporting problems with existing telephone lines and services
  • Requesting changes to a telephone line or service
  • Ordering voicemail services for individual lines and groups of lines
  • Information about telephone equipment and use of the telephone services

Additional documentation on VoIP and the Auto Attendant Service

Centrex Phone System

IUP converted from the Centrex phone system to a VoiP system, however, there are a few phones that are not able to be converted.


VoIP documentation and information regarding Auto Attendant services.