IT Support

IT Services provides technology services via ihelp, the Student Computing Help Desk and the Virtual IT Support Center. Support is provided to all students, faculty, and staff at Indiana University of Pennsylvania.

 


Submit a help desk ticket (ihelp.iup.edu)

Please visit ihelp.iup.edu and log a ticket for any technology need. Ihelp is a service that the university community can utilize for the most efficient means of receiving IT assistance as it accepts tickets on a 24x7 basis (though action typically occurs during normal business hours). University community members can obtain self-service assistance at the IT Support website. General IT inquiries can be sent via email (it-support-center@iup.edu) or by using the IT customer service line (724-357-4000). 

 


Student Computing Help Desk

The Student Computing Help Desk, located in Delaney Hall, is open for walk-ins, although scheduling an appointment is encouraged via ihelp. Students can receive assistance with a variety of technology problems from passwords to machine rebuilds. The hours for the Student Computing Help Desk are Monday through Friday from 8:00 a.m. to 4:30 p.m. 

 


Virtual IT Support Center

The Virtual IT Support Center is a service where the university community can connect via Zoom to receive live help desk support for all technology-related issues. Hours for the Virtual IT Support Center are Monday through Friday from 8:00 a.m. to 4:30 p.m., and it can be accessed at Virtual IT Support Center.

Welcome Back, Students!

As another semester is underway at IUP, students are encouraged to review the IT Support Resources for Students.  This page will point you in the right direction for all your technology needs.

 

Eduroam Services

Visiting another university? You can connect to their wireless if they are a participating Eduroam University.

 

News

Banner Maintenance Set for Saturday, September 18

On Sunday, September 18, 2021, IT Services must complete Banner maintenance. Please review the following services and their availability during this maintenance. 

Banner Maintenance Set for Sunday, August 15

Banner Maintenance Set for Sunday, August 15.

Announcing Eduroam Services for IUP Users

IUP is now a participant in eduroam, a secure, global internet service developed for the international research and education community. With IUP’s participation, IUP users will be able to connect to a participating university’s wireless network when visiting the university.

Employee Self-Service Login Changes Starting March 20

IUP Human Resources and IT Services have been notified by PASSHE that the Employee Self-Service Login page will be updated on March 20, 2021. You will be presented with a new login screen to select your authentication organization. IUP users will select “All Other PASSHE Users.”

IUP Dropbox Scheduled to be Discontinued

As referenced in a previous news item, IUP DropBox is being discontinued. If you have any data in the IUP Dropbox service, you will receive an email with more information on migrating this data to the Office 365 environment.

Events