IT Services provides technology services via ihelp, the Student Computing Help Desk, and Virtual IT Support. Support is provided to all students, faculty, and staff at Indiana University of Pennsylvania.
IUP students are encouraged to review the IT Support Resources for Students. This page will point you in the right direction for your technology needs. University community members can obtain self-service assistance by reviewing the menu items on this page under Get Support.
Requests for assistance or reporting issues can be made through the following methods. Office hours for each service are listed on the footer of our page.
Virtual IT Support is a service where the university community can connect via Zoom to receive live help desk support for all technology-related issues. Virtual IT Support can be accessed at the Virtual IT Support Center.
Please visit ihelp.iup.edu to log a ticket for any technology need or question. ihelp is a service that the university community can utilize for the most efficient means of receiving IT assistance, as it accepts tickets on a 24x7 basis (though responses typically occur during normal business hours). General IT inquiries can be sent via email (it-support-center@iup.edu) or by using the IT customer service line (724-357-4000).
The Student Computing Help Desk in Delaney Hall is open for walk-ins, although scheduling an appointment is encouraged via ihelp. Students can receive assistance with a variety of technology problems, including password resets and the reinstallation of a computer's operating system.
IUP utilizes multi-factor authentication for users accessing IUP services. IUP uses Duo as the multi-factor authentication application. The first time you log in to an IUP web service, like MyIUP, you will be prompted to enroll in Duo.
Quickly find the IT Support resource you need with our A-Z index.
Student Affairs has announced a laptop loaner program for IUP students if their personal laptop is not usable.
Through a PASSHE initiative, IUP students can obtain Microsoft Fundamentals Certifications through Microsoft free of charge to enhance their post-graduation marketability.