Virtual Private Network (VPN)

A virtual private network (VPN) uses the internet to provide IUP users with secure access to the university's network . This will allow IUP users the ability to access university resources while physically not on the IUP campuses.

If you are using an IUP standard desktop or laptop from off-campus, IT Services offers special settings for connecting to the IUP VPN. Users have two VPN connections available on these systems when connecting from an off-campus, non-IUP network. This allow users to invoke a VPN connection when logging on to the system, rather then logging on to the system and making the VPN connection manually. The benefits of using this option for VPN connections:

  • Allows the user the ability logon to an IUP IT standard system from an off-campus network the first time the system is used off campus. Users do not need to log onto the computer connected to the IUP network before taking the computer off campus.
  • Allows a users mapped network drives to be available at sign-in, just like on campus.

Please access the PDF instructions on how these connections are established and accessed.

When connected to the VPN, users can access to the following IUP services (this list is not inclusive):

Note: A VPN connection is for off-campus use only. You cannot connect tothe IUP VPN when on campus. Attempts to connect to the IUP VPN when you are on campus will produce an error when you try to connect.

ihelp
VPN Setup for Windows 10
  1. Start by clicking on the Start button and selecting Settings.
  2. In settings, select Network and Internet.
  3. Once in Network and Internet, select VPN.
  4. Click Add a VPN Connection.
  5. Once on the add screen, fill in the fields as follows:
    1. VPN Provider: Windows (built-in)
    2. Connection name: IUP VPN
    3. Server name or address: vpn.iup.edu
    4. VPN Type: Automatic
    5. Type of sign-in info: User name and password
    6. User name (optional): IUPMSD\username (replace username with your IUP username)
    7. Password (optional): Enter your network/MyIUP password
    8. Remember my sign-in info check box: If you click this box on, you will not have to enter your password when you connect to the VPN. If you leave this box unchecked, you will need to enter your username and password when you connect to the VPN.
  6. After completing this screen, click Save.
  7. Once added, you will see a new network connection in the Network and Internet screen.
  8. Close this screen and return to your desktop.
  9. From the desktop, hold down the Windows key and press X. From the menu that appears, select Network Connection. You can also press W key to get to the Network Connections.
  10. On the Network Connections screen, click on Change Adapter Options.
  11. In this screen you will see the VPN connection you just created and right-click on this icon.
  12. Right-click on the IUP VPN connection and select Properties to bring up the Network Properties window.
  13. Click on the Security tab.
  14. Click on the Radio Button that says Allow these protocols and check the box for Microsoft CHAP Version 2 (MS-CHAP v2).
  15. Now, click on the Networking tab.
  16. Single-click to highlight Internet Protocol Version 4 (TCP/IPV4).
  17. Click on the Properties button.
  18. Click on Advanced.
  19. Un-check the checkbox to use default gateway on remote network.
  20. Click OK to close the Advanced TCP/IP Setting dialog box.
  21. Click OK to close theInternet Protocol Version 4 (TCP/IPV4) properties dialog box.
  22. Click OK and then close the Network Properties screen.

You are now ready to connect to the VPN connection you just created.

  1. To connect to the VPN, click on the Action Center icon in the bottom right corner.
  2. You should see a VPN connection option displayed in the quick menu.
  3. Click the VPN option, and you will be taken to the Network and Internet screen.
  4. Click on the IUP VPN option and click Connect.
VPN Setup for Windows 8.1

Before you can create this connection, you MUST first connect to your Internet Service Provider (ISP).

  1. Access the Windows Charms Bar by moving the mouse cursor to the upper or lower right corner of the screen.
  2. Select Settings
  3. On the Settings menu, select Change PC settings at the very bottom
  4. From the PC settings menu, select Network
  5. Select Add a VPN connection
  6. Complete the fields as follows:
    1. VPN Providor: Microsoft
    2. Connection Name: IUP VPN
    3. Server name or Address: vpn.iup.edu
    4. Type of sign-in info: User name and password
    5. Username: IUPMSD\
    6. Password: Your IUP Network Password
    7. Make sure the box for "Remember my sign-in info" is checked
  7. Select Save
  8. The new IUP VPN connection will now display.
  9. Press the Windows Key + the letter x key (on the keyboard)
  10. Select Network Connections
  11. Right-click on the IUP VPN connection.
  12. Select Properties
  13. Select the Security tab
  14. Select the Allow these protocols button.

  15. Verify the Microsoft CHAP Version 2 (MS-CHAP v2) option is selected.
  16. Select the Networking tab
  17. Click once on Internet Protocol Version 4 (TCP/IPv4) to Select it
  18. Select Properties
  19. Select the Advanced button
  20. Uncheck the Use default gateway on remote network option
  21. Select OK
  22. Select OK
  23. Select OK
  24. Access the Settings Menu from the Windows Charms Bar by moving the mouse cursor to the upper or lower right corner of the screen.
  25. Select Settings
  26. Select Network
  27. Select IUP VPN
  28. Select Connect
VPN Setup for Mac OSX (version 10.10 and earlier)
  1. From the Apple menu, choose System Preferences .
  2. Choose Network .
  3. Click the Add button (+) .
  4. Enter the following in the interface dialog box:
    • Interface = VPN
    • VPN Type = IKEv2
    • Service Name = IUP VPN
  5. Click Create .
  6. Click on the drop down menu for Configuration and select Add Configuration .
  7. For the name, enter VPN Server and click Create.
  8. Enter the following to configure the VPN connection:
    • Server Address = vpn.iup.edu
    • Account Name = iupmsd\username (replacing username with your IUP username).
    • Encryption = Automatic (128 bit ot 40 bit)
    • Select Show VPN status in menu bar.
  9. Click Authentication Settings and enter your network password.
  10. Click OK , then click Apply .
  11. Click Connect and your Mac should now be connected to the IUP VPN.
VPN Setup for Mac OSX (version 10.11 and higher)
  1. From the Apple menu, choose System Preferences .
  2. Choose Network .
  3. Click the Add button (+) .
  4. Enter the following in the interface dialog box:
    • Interface = VPN
    • VPN Type = IKEv2
    • Service Name = IUP VPN
  5. Click Create .
  6. Enter the following to configure the VPN connection:
    • Server Address = vpn.iup.edu
    • Remote ID = vpn.iup.edu
    • Local ID = Leave blank
  7. Click Authentication Settings
    • Username = IUPMSD\USERNAME (replacing USERNAME with your IUP username)
    • Password =(yourIUP Network password)

Click OK , then click Apply

Click Connect and your Mac should now be connected to the IUP VPN.

VPN Setup for iPad (iOS 10 and higher)
  1. Select Settings - General - VPN - Add VPN Configuration...
  2. Enter the following in the interface dialog box:
    • Type = IKEv2
    • Description = IUP VPN
    • Server = vpn.iup.edu
    • Remote ID = vpn.iup.edu
    • Local ID = Leave blank
  3. Authentication:
    • User Authentication = Leave this default (Username )
    • Username = IUPMSD\USERNAME
    • Password = Your IUP network password
  4. Click Done .

Note: iOS 9 or earlier will not work with IKEv2 ; please use Type PPTP

VPN Setup for iPhone (iOS 10 and higher)
  1. Select Settings - General - VPN - Add VPN Configuration...
  2. Enter the following in the interface dialog box:
    • Type = IKEv2
    • Description = IUP VPN
    • Server = vpn.iup.edu
    • Remote ID = vpn.iup.edu
    • Local ID = Leave blank
  3. Authentication:
    • User Authentication = Leave this default (Username )
    • Username = IUPMSD\USERNAME
    • Password = Your IUP network password
  4. Click Done .

Note: iOS 9 or earlier will not work with IKEv2 ; please use Type PPTP

VPN Setup for Android Devices
  1. Open the Settings app.
  2. Under the "Wireless & networks" section, select More.
  3. Select VPN.
  4. On the top-right corner you will find a + sign. Tap it.
    • Description = IUP VPN
    • Server = vpn.iup.edu
    • Remote ID = vpn.iup.edu
    • Local ID = Leave blank
    • User Authentication = Username option
    • Username = IUPMSD\Username
    • Password = Your IUP network password
  5. Hit Save.
  6. You can connect by going back to the VPN settings and selecting your VPN of choice. You will be asked to enter a username and password.
VPN Setup for Chromebooks

To set up the VPN connection, please follow these steps. Once the setup is complete, you will be able to connect to the VPN when needed.

  1. At the bottom right, select the time.
  2. Select Settings.
  3. SelectGoogle Play Store.
  4. SelectManage Android Preferences.
  5. Click on Network & Internet.
  6. Click on VPN.
  7. In the upper-right corner, click the + symbol.
  8. Scroll down and selectPPTP VPN.
  9. In the upper right, select Add.
  10. In the box that appears, fill in the info.
    • Server address is vpn.iup.edu
  11. SelectSave.

Once the connection is set up, you will be able to connect to the VPN.

To connect to a PPTP VPN, go to the PPTP VPN menu and select the name of the VPN connection.

VPN Settings for Library Database (Windows OS)

If you are experiencing problems reaching a library database using the VPN, you may need to change the default gateway settings on your VPN. Follow these steps to change the default gateway settings:

  1. Click the start button and type "ncpa.cpl" in the search bar. This will take you to the network connections window.
  2. Right click on the IUP VPN connection and select properties.
  3. Select the networking tab.
  4. Click once on Internet Protocol Version 4 (TCP/IPv4) to Select it
  5. Select properties.
  6. Click the Advanced button.
  7. Check the Use default gateway on remote network option
  8. Click OK three times.
  9. Re-connect to the VPN connection and you should be able to access the desired resources

Suggestion: If you will use the same library database frequently, it is recommended that you up a second VPN connection (name it "Library VPN") with the appropriate settings, rather than changing the setting each time you need to use it.

VPN Settings for Library Database (Mac OS)

If you are experiencing problems reaching a library database using the VPN, you may need to change the default gateway settings on your VPN. Follow these steps to change the default gateway settings:

  1. Open the Network Preferences.
  2. Click on your VPN connection, then select the Advanced... button.
  3. Click the "Send all traffic over the VPN connection".
  4. Click OK, then close the Network Preferences
  5. Re-connect to the VPN connection and you should be able to access the desired resources

Suggestion: If you will use the same library database frequently, it is recommended that you up a second VPN connection (name it "Library VPN") with the appropriate settings, rather than changing the setting each time you need to use it.

Some Common Errors
  • Invalid username/password: VPN is unable to authenticate with the credentials provided. Be sure that you are entering your username and password correctly. Username must be entered in "IUPMSD\username" format. Please replace username with your IUP computing account username.
  • Error 800: This error occurs when attempting to connect to the VPN with the incorrect protocol. Ensure that this is the VPN type set in the VPN configuration.
  • Error 812: This error is given when a router is not configured to allow VPN connections. For home networks, check with your Internet Service Provider. If you receive this error message when attempting to connect to the IUP VPN from work, check with your employer.