Remote Desktop Connection

Need to connect to your office computer? The IT Support Center can assist with setting up the remote desktop connection to your office computer. After appropriate security has been set up, you will be able to connect to your office PC and see your desktop as you would see it in the office.

Please submit an ihelp ticket if you are not sure if you have been set up with the appropriate security, or to request that you be set up with the security. The request must include your office PC number; for example, PC01234. You should specify all five numbers. The IT Support Center will let you know the status, or process the security request.

If you are off campus, you must connect to the VPN before attempting the Remote Desktop Connection as outlined. If you are on campus, you can proceed to the Remote Desktop Connection instructions for your situation. Follow the instructions for the computer you are using, not the computer you are connecting to.

Remote Desktop Connection Using a Windows Computer

To launch the Windows Remote Desktop Connection, use the search tool that is beside the Windows icon for your computer. TypeRemote Desktop Connection. As you type, you will see the application display. Click on it to launch it.

  • Enter your Office PC number followed by .its.iup.edu.
    • It will look like - PC01234.its.iup.edu
  • Click Connect.
  • You will be prompted to enter your username and password. You will need to use IUP's network domain IUPMSD so your computer knows where to look for the account. Replace username in the example with your IUP username.
    • Your username will look like - IUPMSD\username
  • Enter your IUP network credentials.

The login process will begin and you will see your office desktop. When you are done, click on the Windows icon to sign off your computer.

Remote Desktop Connection Using a Mac Computer

You will need to download Microsoft Remote Desktop from the Apple App Store in order to do a remote desktop connection. If you have a version of the application and you are not sure of the version, remove it and download the current version.

To add your office computer to the Microsoft Remote Desktop application, click on the + icon on the top, then select Add PC. Complete the dialog box as follows:

  • PC name: enter the PC number followed by .its.iup.edu
    • It will look like - PC01234.its.iup.edu
  • User account: you can leave as Ask when required
  • Under the General tab, enter a Friendly name. Suggestion is to just enter the PC number; i.e., PC01234. This will display in the dialog box when you open the Microsoft Remote Desktop application.

From the dialog, you can double-click on the icon to connect to your computer.

  • You will be prompted to enter your username and password. You will need to use IUP's network domain IUPMSD so your computer knows where to look for the account. Replace username in the example with your IUP username.
    • Your username will look like - IUPMSD\username
  • Enter your IUP network credentials.

The login process will begin and you will see your office desktop. When you are done, click on the Windows icon to sign off your computer.

Note: If prompted about a certificate, click on Show Certificate, then check the box for Always trust.... At this point, you will be prompted to enter your Mac's administrator username and password. Note: this is not your IUP credentials.

Remote Desktop Connection Using a Chromebook Computer

You will need to download Microsoft Remote Desktop from the Google Play App Store in order to do a remote desktop connection. If you have a version of the application and you are not sure of the version, remove it and download the current version.

To add your office computer to the Microsoft Remote Desktop application, click on the + icon on the top, then selectAdd PC.Complete the dialog box as follows:

  • PC name: enter the PC number followed by .its.iup.edu
    • It will look like - PC01234.its.iup.edu
  • User account: you can leave asAsk when required
  • Under the General tab, enter a Friendly name. Suggestion is to just enter the PC number; i.e., PC01234. This will display in the dialog box when you open the Microsoft Remote Desktop application.

From the dialog, you can double-click on the icon to connect to your computer.

  • You will be prompted to enter your username and password. You will need to use IUP's network domain IUPMSD so your computer knows where to look for the account. Replace username in the example with your IUP username.
    • Your username will look like - IUPMSD\username
  • Enter your IUP network credentials.

The login process will begin and you will see your office desktop. When you are done, click on theWindows iconto sign off your computer.

Note: If prompted about a certificate, click onShow Certificate,then check the box forAlways trust....At this point, you will be prompted to enter your Mac's administrator username and password. Note: this is not your IUP credentials.