IT Services provides technology services via ihelp, the Student Computing Help Desk, and Virtual IT Support. Support is provided to all students, faculty, and staff at Indiana University of Pennsylvania.

IUP students are encouraged to review the IT Support Resources for Students. This page will point you in the right direction for your technology needs. University community members can obtain self-service assistance by reviewing the menu items on this page under Get Support.

Requests for assistance or reporting issues can be made through the following methods. Office hours for each service are listed on the footer of our page.

Virtual IT Support

Virtual IT Support is a service where the university community can connect via Zoom to receive live help desk support for all technology-related issues. Virtual support can be found via Zoom by joining Virtual IT Support.

Submit a help desk ticket (

Please visit to log a ticket for any technology need or question. ihelp is a service that the university community can utilize for the most efficient means of receiving IT assistance, as it accepts tickets on a 24x7 basis (though responses typically occur during normal business hours). General IT inquiries can be sent via email ( or by using the IT customer service line (724-357-4000).

IT Support A–Z Index

Quickly find the IT Support resource you need with our A–Z index.

Student Computing Help Desk

Students can receive assistance with a variety of technology problems, including password resets and the reinstallation of a computer's operating system. The Student Computing Help Desk in Delaney Hall is open for walk-ins, although appointments for hardware issues can be requested via ihelp.

Trending Topics

Self Service Password Reset

In an effort to streamline the password reset process, IUP is transitioning from iaccounts to Microsoft Self Service Password Reset. One new enhancement is the ability for verification codes to go to international phone numbers. Also, you have the ability to add a personal email address as a recovery option.

Library IT Support

Now at Stapleton Library, Monday through Thursday 4:30–9:30 p.m. (Available through finals week)

Our services are now available outside of our hours at Delaney. Stop by for issues regarding Duo, email, logging in, D2L, or any other inquiries. 

Located at the Hawks Q&A desk in Stapleton Library. 

Duo: Have a new phone?

Users can now use the Duo Universal Prompt to reactivate their own devices with Duo as long as they have the same phone number! (see the "Adding a new phone" section)


Scheduled Network Outage on Sunday, March 10

IUP's computer network will undergo an upgrade during spring break on Sunday, March 10. It is anticipated there will not be IUP network connectivity from 5:00 a.m. to noon, including at the regional campuses.

Banner Upgrade

Banner Upgrade

IUP Cybersecurity Day Set for Oct. 31

IUP’s Institute for Cybersecurity, in collaboration with the PC4A Project and Information Technology Support Center, will host the sixteenth annual Cybersecurity Day on October 31. This annual event features nationally recognized security experts as well as speakers from government, the security industry, and academia. It is free and open to the community.

Banner Maintenance, July 29

IT Services must complete Banner maintenance on Saturday, July 29, 2023. Please review services and their availability during this maintenance. 

OneSIS Information: Employee Information Sessions

In April, IT held two informational sessions on OneSIS or One Student Information System, the Ellucian Banner Managed Cloud Shared Technology platform being adopted by PASSHE. A recording of the information session and a copy of the presentation are available on the IUP OneSIS website for reference.