IT Support

IT Services provides technology services via ihelp, the Student Computing Help Desk, and through Virtual IT Support. Support is provided to all students, faculty, and staff at Indiana University of Pennsylvania.

IUP students are encouraged to review the IT Support Resources for Students. This page will point you in the right direction for your technology needs. University community members can obtain self-service assistance by reviewing the menu items on this page under Get Support.

Requests for assistance or reporting issues can be done through the following methods. Office hours for each service are listed on the footer of our page.


Virtual IT Support

Virtual IT Support is a service where the university community can connect via Zoom to receive live help desk support for all technology-related issues. Virtual IT Support can be accessed at the Virtual IT Support Center.


Submit a help desk ticket (ihelp.iup.edu)

Please visit ihelp.iup.edu to log a ticket for any technology need or question. ihelp is a service that the university community can utilize for the most efficient means of receiving IT assistance, as it accepts tickets on a 24x7 basis (though responses typically occur during normal business hours). General IT inquiries can be sent via email (it-support-center@iup.edu) or by using the IT customer service line (724-357-4000).


Student Computing Help Desk

The Student Computing Help Desk, located in Delaney Hall, is open for walk-ins, although scheduling an appointment is encouraged via ihelp. Students can receive assistance with a variety of technology problems, including password resets and the reinstallation of a computer's operating system.

Trending Topics

 

Student Affairs Loaner Laptop Program

Student Affairs has announced a laptop loaner program for IUP students if their personal laptop is not usable. 

 

Microsoft Fundamentals Certifications

Through a PASSHE initiative, IUP students can obtain Microsoft Fundamentals Certifications through Microsoft free of charge to enhance their post-graduation marketability.

 

Print Services for Students

The Print Services for Students is a pay-per-print that allows students to choose any public pay-per-print printer and not be restricted to a particular location on campus. Print jobs can now be released from anywhere, including designated release stations in Public Lab Areas.

 

Eduroam Services

Visiting another university? You can connect to their wireless if they are a participating Eduroam University.

 

News

IUP Core Network Router Maintenance

IT Services must complete IUP network core router maintenance resulting in brief network outages on Sunday October 23, 2022 beginning around 8:00 a.m. and again on Monday October 24, 2022 around 6:30 a.m..  

IUP Students Eligible to Obtain Microsoft Certifications

Through a PASSHE initiative, IUP students are now eligible to obtain Microsoft Fundamentals Certifications, free of charge.

Banner Upgrade, May 21

IT Services must complete Banner maintenance on Saturday, May 21, 2022. Please review these services and their availability during this maintenance.

Introducing Enhanced Pay-Per-Print Service

Introducing the Enhanced Pay-Per-Print Service

Cyber Security Presentation - October 14

October 2021 - Cyber Security Presentation

Events