IT Support Center

  • The IT Support Center provides technology support to students, faculty, and staff at Indiana University of Pennsylvania.

    Introducing the New Virtual IT Support Center!

    The Virtual IT Support Center is a Zoom-based offering where the university community can connect via a Zoom meeting to get support via virtual face-to-face conferencing. The hours for the Virtual IT Support Center will run from 8:00 a.m.–noon and 1:00–4:30 p.m. daily and can be accessed at Virtual IT Support Center.

    Live help desk support personnel will be in the meeting to help with all technology-related issues. This new offering does not replace any already existing method of contacting us, but is simply a supplement during the difficult times that we are facing. 

    Password issues, or questions on your account status? You can review the IT Support Center’s iaccounts page for assisting in resetting your password, finding your username, or adding/changing a cell phone number for the self-service password reset options.

    New or returning student? Please take time to review our IT policies and guidelines.

    Graduating this semester? Please review the computing account retention policy.

    Stay in touch and follow us on the IUP IT Support Center Alerts Twitter Feed.

  • Trending Topics

  • Please review the IT Remote Continuity Plans for Employees and Students

    Guidelines for working, teaching, and learning remotely.

    New VPN setup for standard ITS Machine (Employees Only)

    IT Services has changed the settings for VPN on our standard laptops and desktops. These systems will now have two VPN connections available to use when connecting from an off-campus IUP network. The change is to allow users to invoke a VPN connection before logging in to these systems. 

    Securing your Zoom meetings

    Attackers are attempting to take advantage of Zoom’s increasing user base due to the COVID-19 outbreak.  As the coronavirus forces many users onto videoconferencing platforms, institutions can take small but important steps to ensure effective use and communication.  Please follow these instructions to secure your meeting.

    Watch out for coronavirus scams

    Scammers are taking advantage of the fear and uncertainty surrounding the Covid-19 coronavirus.