Resnet FAQ

Questions about residential networking at IUP

Where can I plug my computer in to get the internet?

There is at least one active internet jack for each student living in the suites. Each port will be marked with your room number and some letters; for example, 123-AA. Only ports ending in the letter "A" are active for ethernet. Port names ending in "B" are either open or are active for phone. So, 123-AA would be an ethernet port, while 123-AB would be inactive.

If you live in Whitmyre Hall, your room has an AD port and a BD port, which are active for ethernet. So, if your room number was 123, your ethernet ports would be 123AD and 123BD. Both ports are on the same box. 

The Punxsutawney Living Center has a different numbering scheme. Any port labeled BA or AB should be active.

Read more about the in-room ethernet connections.

Why doesn't the internet work in my room?

Make sure you go through the Resnet setup guide, also available at your hall office. If you still need help connecting to the wired internet, call the Resnet helpdesk at 724-357-2596 or email

If your internet suddenly stopped, there's a possibility that your port was disabled for some reason, such as a virus or a copyright complaint. If your port stops working, contact the Resnet helpdesk or IT Support. 

Can I get wireless internet in my room?

There is wireless throughout the suites. However, when you're in your room, you may want to use the wired connection. Because of the shared nature of wireless, you will get a much more stable and a much faster connection with a wired connection. Think of the wireless as a resource to provide mobility, so you don't have to find an internet jack when you use a study lounge or are visiting a friend's room.

You just need your IUP username and password (the same that you use for MyIUP) to set up your connection.

Students having problems with the wireless internet should contact the IT Support Center at 724-357-4000.

Can I use Chromecast or my game machine on IUP's wireless network?

No. Wireless-only devices such as Chromecast and Roku streaming stick will not work on IUP's wireless network.

Devices such as game machines, Roku boxes, smart TVs, BluRay players, and TIVOs also will not work on IUP's wireless network. These types of devices can be used on the wired network if they have the capability. You can check the websites of the manufacturers to see if there are wired ethernet adapters available.

If you bring any of these types of devices, please disable the wireless on them to prevent interference with other wireless devices. See How Do I Connect My Computer or Device to the internet? for details.

Can I use my wireless printer on IUP's network?

Wireless printers cannot connect to IUP's wireless. If you have a wireless printer, you will need to connect it to your computer with a USB cable. Please also disable the wireless on your printer as this can cause interference with the wireless. Most printers have a button to turn the wireless on or off. On other printers you have to navigate a menu. Refer to your printer's manual.

If your printer has a bluetooth connection you can use that to print from your phone, tablet, or laptop.

How can I find my network information?

See the IT Support Center website or help with user name, email address, and other network information.

How can I keep my computer safe?

Windows 7 and above has built-in virus protection.

See IT Support Center's spyware/malware information.

Are there computers available in my building?

What rules do I have to follow on IUP's network?

Why is my internet so slow?

Remove file sharing. File sharing is a major reason for slow periods of internet activity. Why you should not share files.

Scan for spyware

Turn off unused wireless devices. Every device that connects to the wireless slows all other nearby connections.

Devices that cannot connect to the wireless, such as printers, game machines, smart TVs, and Blu-Ray players, can interfere with the wireless. Be sure to disable wireless on these devices.