Resnet FAQ

Questions about residential networking at IUP

Where can I plug my computer in to get the internet?

Why doesn't the internet work in my room?

Here are some instructions for connecting a computer or device to the network.  If you still need help connecting a device to the internet, call the Resnet helpdesk at 724-357-2596 or email You can also put in an ihelp call.

If your internet suddenly stopped, there's a possibility that your port was disabled for some reason, such as a virus or a copyright complaint. If your port stops working, contact the Resnet helpdesk or IT Support. 

Can I get wireless internet in my room on my phone or computer?

There is wireless throughout the suites. However, when you're in your room, you may want to use the wired connection. Because of the shared nature of wireless, you will get a much more stable and a much faster connection with a wired connection.

You just need your IUP username and password (the same that you use for MyIUP) to set up your connection.

Students having problems with the wireless internet should contact the IT Support Center at 724-357-4000.

Can I use my game machine on IUP's wireless network?

Most smart devices (game machines, smart tvs, firesticks etc.) can connect to IUP's "netregonly" wireless network once they're properly registered.

Devices such as game machines, Roku boxes, smart TVs, BluRay players, and TIVOs also will not work on IUP's wireless network. These types of devices can be used on the wired network if they have the capability. You can check the websites of the manufacturers to see if there are wired ethernet adapters available.

It is strongly recommended that you connect your game machine to a wired network port.

See How Do I Connect My Computer or Device to the internet? for details.

Can I use my wireless printer on IUP's network?

Wireless printers cannot connect to IUP's wireless. If you have a wireless printer, you will need to connect it to your computer with a USB cable. If your printer has a bluetooth connection you can use that to print from your phone, tablet, or laptop.

Please also disable the wireless on your printer as this can cause interference with the wireless. Most printers have a button to turn the wireless on or off. On other printers you have to navigate a menu. Refer to your printer's manual.


How can I find my IUP network information?

See the IT Support Center website or help with user name, email address, and other network information.

How can I keep my computer safe?

Windows 7 and above has built-in virus protection.

See IT Support Center's spyware/malware information.

Are there computers available in my building?

What rules do I have to follow on IUP's network?

Why is my internet so slow?

Remove file sharing. File sharing is a major reason for slow periods of internet activity. Why you should not share files.

Scan for spyware

Turn off unused wireless devices. Every device that connects to the wireless slows all other nearby connections.

Devices that cannot connect to the wireless (such as printers) can interfere with the wireless. Be sure to disable wireless on these devices.