Indiana University of Pennsylvania provides email services to all students and employees.
IUP has instituted a communication policy regarding email. The policy defines IUP email as an official means of communication for the university. The policy reads, in part:
Indiana University of Pennsylvania provides email services to all students and employees as an official method of communication. Students and employees (except those employees who do not normally have access to email) have a responsibility to read their IUP email accounts and, if responding to or sending email about IUP business, use their IUP email accounts to do so.
The entire policy can be viewed at Use of IUP Email as an Official Means of Communications.
An alias is defined as an alternate email name (e.g., an alternative to your username).
Your email account is defined by your IUP computing username. Your username is also your email address (email@example.com). IUP has defined an email alias for all users. This alias can be used as an alternate email name for your IUP email as your email alias can be used instead of your username when others send you email.
Email aliases are displayed in the “email address” section of the IUP Directory.
When configuring an email client (e.g., Outlook or Thunderbird) be careful to use the correct email alias if you are changing the “From Address” from your username to your email alias. Improper configuration can create issues when others reply to one of your messages.
How to Find or Change Your Email Alias
Your email alias can be obtained using MyIUP or by searching for your name using the IUP People Search web page. On the IUP People Search web page, your email alias will be displayed as your email address.
An employee can change his email alias by logging into MyIUP and following the steps below. Students cannot change their alias unless they have had a legal name change. Please keep in mind that employees may only change their email alias one time. After the permitted change, only legal name changes can alter an employee’s email alias.
If you have had a legal name change and your email alias needs to be changed:
For any email alias change, you will need to manually update your display name in the Outlook Web App (OWA) and any email client software that you use.
To find your email alias:
Can I use my alias instead of the username to log in to my email account?
No, you should always use your username to access your email account.
Does the email alias change my username?
No, your username does not change, and you will still need to use your username to authenticate to the email server.
Renaming email attachments
Renaming a file to include an extension that is not restricted is the easiest way to work within the requirements of attachment filtering. The steps below outline how to accomplish renaming files for an email exchange.
Email attachment filtering by file extension
To help protect the IUP network and its users, IUP does not permit delivery of email messages that contain high-risk attachments. Email messages that contain attachments of any of the file types noted below will not be delivered to IUP email accounts.
When such an attachment is encountered, the IUP email system will return the message to the sender with a note reporting that the message cannot be delivered because it contains a restricted attachment.
Please note that if you include a file of these types in a ZIP file, even though you rename the ZIP file per the renaming note, the attachment will still not send. You will need to use the file sender option.
When files with these extensions need to be exchanged, the sender and receiver can use one of the following options:
FileSender is a service that allows you to share large files with other people via a web site, rather than sending the file via email, which is sometimes prohibited because of the file size. This service is available to all registered students, faculty,
and staff members.
A Guest Voucher feature allows IUP account holders to provide a one-time use voucher to non-IUP account holders (such as a software vendor) so that the non-IUP account holder can upload a file.
FileSender can be used with just a few easy steps:
The recipients will receive an email message with a link to the file you just uploaded. By clicking on the link, they are able to open or download the file.
Please note that the recipients can forward the message to others. If someone has the download link, they can download the file. For this reason, this method should not be used to transfer any confidential information to other sources.
If you have already uploaded a file and you need to re-send the message to one of the recipients or add a new recipient:
If you need to delete a file from FileSender before the expiration date:
The Guest Voucher feature of FileSender allows you to send an email voucher to someone who doesn’t have an IUP email account so that they can upload a file for you to retrieve. The voucher can be used only one time. To send a Guest Voucher:
The recipient of a Guest voucher will receive an email message containing a link to the FileSender Guest site. This voucher can be used only one time. After clicking on the link to the voucher, a file can be uploaded by following these steps:
If your file is 2GB or larger, you will not be able to update your file unless your web browser supports HTML5 FileAPI. Please refer to the When can I use… website to determine compatibility
with your web browser. This is only an issue if your file is 2GB or larger (approximately 2,048,000 KB).
Configuring email on mobile devices using IUP’s MDM Service
If your device is university-owned, Office 365 is installed and waiting for a password. For iOS devices, go to Settings > Accounts & Passwords > IUP Office 365 > Account and enter your network password in the password field. For Android devices, go to the Agent app, click Notifications, click the Exchange Email Password Required message, and enter your password twice.
For personal mobile devices, follow these instructions to set up email on your mobile device.
Manually setting up email on an iOS device
Your IUP email account can be set up on your iPhone in the Settings app. It will be configured under Accounts and Passwords. Follow these instructions to set up email on an iOS device. If the server configuration is required, then please use the Office 365 email Server Configuration Info FAQ entry below.
Manually setting up email on an Android device
Your IUP email can be set up either through the Gmail app or the email app for android phones. There is also the option for using the Outlook application. Follow these instructions to set up email on an Android device. If the server configuration is required, then please use the Office 365 email Server Configuration Info FAQ entry below.
How to set up email on Windows 10 mail
Your IUP email can be set up either through the Mail application on your Windows 10 computer. Follow these instructions to set up email on Windows 10 mail. If the server configuration is required, then please use the Office 365 email Server Configuration Info FAQ entry below.
How do I install Office 365 on my home PC or non-standard PC?
You can download Office 365 to your home machine and/or non-standard machine as follows:
How do I configure outlook on my Mac?
Your IUP email can be set up on your MacBook through Outlook. Follow these instructions for configuring Outlook on a Mac.
How do I set up email on a MAC?
Your IUP email can be set up on the Mail application on your Mac. Follow these instructions to set up native email on a MAC. If the server configuration is required, then please use the Office 365 email Server Configuration Info FAQ entry below.
How do i install Office 365 on my MAC?
Office 365 email Server Configuration Info
The following is the information you will need to configure IUP’s incoming and outgoing mail server of email clients, or when setting up the account on a mobile phone or other mobile device.
Email Delivery Status Notification
You can request a notification when your message is delivered to the recipients by checking the box marked "Notify When Delivered" when composing a new message.
DSN messages sent back to your inbox tell you that your messages have been successfully delivered to the recipient folders. They do not tell you if the recipient has actually seen or read your message.
Note: The Delivery Status Notification (DSN) is guaranteed to work only when you send a message to other users on the same I-Mail Server. If a message is sent to a remote recipient, the remote server that serves that recipient account may or may not support the DSN feature. The I-Mail server can detect that a remote server does not support DSN. In this case, I-Mail will send you a DSN message itself, telling you that your message has been relayed to a remote host.
Email Non-Delivery Report Information
Senders of email messages to IUP email accounts that do not exist, are not active, or that have exceeded their space quota will receive a Non-Delivery Report message.
The following steps should be taken: