Live Mail Email Account

IUP offers an IUP Live Mail email account to all alumni and retired employees.

For alumni and retiring employees who wish to maintain their connection to IUP, Live Mail accounts are provided. Once set up, alumni can find instructions pertaining to the setup and maintenance of their Live Mail account. Access to the new Office 365 account can be found at

The Live Mail accounts are on the Office 365 cloud-based service. These accounts are email only (Exchange service). Alumni will not have access to Office 365 or any of the Office 365 applications.

Set up your vacation reminder prior to your leaving IUP to let people know your new email address. Note that email sent to your IUP email address will no longer be delivered to your IUP account once the account becomes inactive. Email sent to your IUP address will bounce back to the sender with no forwarding email. The vacation reminder to let people know your new Live Mail account. Even if you choose not to request a Live Mail account, the vacation reminder is a good option to let people know a new email address.

Be sure to review the FAQ section for instructions on setting up the accounts and other important information regarding this type of account.

Setting Up Live Mail Account

Understanding IUP Account Retention Policy

If you are a graduating student, please read and understand the IUP account retention policy prior to requesting a live mail account.

Your new email address will be your Ingeneral, this will be yourfirst initial.middle initial.last The account quota is 50GB.

For new graduates, after your request your Live Mail account, please log a ticket in ihelp to request your current email messages be copied to your Live Mail account. After your messages are copied, any new email sent to your IUP account will also appear in your new IUP Live Mail. This will continue until your IUP account becomes inactive. When your account becomes inactive, your IUP email account and anything saved to your H: Drive or your IUP OneDrive account will no longer be available. Please be sure to backup any files to a computer, USB key, external hard drive, or other cloud service before your account becomes inactive. See the Retention link above for time frames. You will also want to reach out to your contacts with your new email address.

For alumni, you will be able to log in to the alumni portal of MyIUP. You will first claim your MyIUP alumni account. Once you claim your account, you will log in at MyIUP/former.

If you graduated before 2000, please contact the Office of Alumni Affairs for assistance in starting this process.

How to Request an IUP Live Mail Account

  1. Open an internet browser and navigate to MyIUP or MyIUP/former, depending on your status.
    1. If needed, use iaccounts to reset your password for either portal. Current graduates will use the Active Student link, and alumni will use the link for Alumni and Former Students.
  2. Click on Campus Services in the menu, then the Alumni Community portlet.
  3. Click on Alumni Live Mail.
  4. Select Request Account.
  5. On the next page, click the Request Account button. You will see a screen that says:

    "You have successfully requested a account. The current status of your request is: Account Creation Pending."

    This page will also display your Alumni Live Mail username and initial password. Youwill need to allow approximately two hours for the Live Mail account to be created.
Account Created.

Initial Login

  1. Log in to your account at

  2. Enter your Alumni Live Mail Username, then click Next.

  3. Enter your initial password, then click Sign in. If you are having issues with this initialpassword, please contact the IT Support Center at the number on the footer of this page.

  4. You will be prompted to change your initial password to a password of your choice. The password must be a minimum of eight characters and is case sensitive. In addition, the password must meet three of these four conditions: an uppercase letter, lowercase letter, number, or symbol. You will enter the password two times for confirmation.

  5. After changing your password, you will be prompted to set an alternate email or phone number for future account recovery. A verification code will be sent to either your email or phone, which you will re-enter.

  6. Set the desired timezone and language.

  7. Once you have completed these steps, you will be taken to the Office home page. From here you can go to Outlook to view your emails.

Have a question about your alumni email account?

Will my current IUP email messages be automatically copied to my new account?

No, your current email messages are not automatically copied to your new account.

If you are going to copy any information from your soon to be deactivated account, make sure that you copy it to an external source that IUP does not provide. The cloud or an external hard drive would be two good options for saving this information.

Per PASSHE, we can not assist retiring employees with email migration.

Student accounts will remain active 60 days after their date of graduation. After this date, you will no longer have access to your email account.

Can I copy my contacts from my current account to my new account?

Yes, you can export your contacts from your IUP email and import them into your new account. Below are the instructions you will need to follow.

Exporting your Contacts:

  1. Log in to your Office 365 account at
  2. Go to your contacts.
  3. Under the Manage drop-down, select Export Contacts.
  4. Use the Defaults to export All Contacts as a CSV file.

Import Contacts to Your New Account:

  1. Log in to your new account at
  2. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
  3. In the Search all settings box, type Import.
  4. You will seeImportyourcontacts listed below the search box. Click on it.
  5. Select Outlook 2010, 2013, or2016.
  6. Select Browse.
  7. Browse to and select your saved Contacts.csv file from the Downloads folder.
  8. Select Upload.
  9. Wait until you see the Import contacts screen that tells you how many contacts have been imported.
  10. You can then check your contacts by clicking on the cube icon at the top left of thewindow.
  11. Select People.
  12. Select Your Contacts.
  13. Your contacts should be listed there.

How much space does the new account provide?

The IUP Live Mail account has 50 GB of storage.

How can I change the password for my new account?

You have the ability to change the password on your new account any time you wish. Keep in mind that these passwords will expire every 365 days. It is recommended that you change this password every couple of months to stay ahead of the expiration date.

To change the password, after you log in to the interface, follow these steps:

  1. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
  2. Select Office 365 Settings.
  3. Under the Settings Heading, click on Password (change your password).
  4. Enter your current password.
  5. Enter your new password, then enter it again to confirm it.
  6. Select Save.

You can also make use of the self-service password reset option you set up during your initial login to your new account. This feature will send a message to either your phone or alternate email which you can use to reset your password.

Note: If you have forgotten your password and cannot use the self-service feature, you will need to call the IT Support Center at 724-357-4000. After some identity verification, we can provide a temporary password. You will be able to change this with the steps outlined above.

Will I still have access to my H drive?

The H drive, otherwise known as the "home directory," is 2GB of network storage space. Each user has their own H drive. The H drive is used to store documents, projects, portfolios, etc.

When your IUP account receives becomes inactive, the H drive will no longer be accessible. If you have any questions please see the account retention policy. Make sure that you transfer over your information from the H drive to a storage of your choosing that is not affiliated with IUP. To save your information, you can use an external hard drive, a cloud service, etc.

Will I still have access to my One Drive?

When your IUP account receives becomes inactive, the OneDrive will no longer be accessible. If you have any questions please see the account retention policy.

Make sure that you transfer over your information from your OneDrive to a storage of your choosing that is not affiliated with IUP. To save your information, you can use an external hard drive, a cloud service, etc.

How to move Data from Office 365 OneDrive

When you graduate from IUP, your Office 365 accounts will go inactive with your IUP network account. To make sure that you don't lose any data that you have on your IUP OneDrive account, please pull it from your account before your graduation date.

  • To keep your data, log in to your IUP OneDrive account by going to and entering your network username and password.
  • Once you get into your account, click on the icon for OneDrive.
  • Once you are in your OneDrive account, click on the checkbox to select all of the files next to Name.
  • Click Download toward the top of the screen.
  • You will start to download a zip file with all of the contents from your IUP OneDrive account.

Can I forward the email from the new Livemail accounts to other accounts? (e.g., Gmail, Yahoo)

From your Live Mail email account email messages can be forwarded to other email accounts like Gmail or Hotmail. To forward your messages:

  1. Open Settings. This will appear as a gear icon in the top-right corner.
  2. Click on Mail.
  3. A menu will appear on the left side. Under Accounts, click on Forwarding.
  4. Click on Start Forwarding.
  5. Enter a valid email address then click Save.

* Please note that these are NOT instructions for forwarding your regular IUP email account.

Setup for the Self-Service Password Reset

Upon account activation, you will be required to set a self-service password reset option. You can choose to add a phone or an alternate email for the password reset process.

When you use this feature, you will receive either an email or text message where you can then reset your password.

After setting this up, if you have forgotten your password, you will be able to use this self-service to do a password reset.

E-mail Configuration Information for my new Account

You can use the following information if you would like to configure an email client or smart device to access your Live Mail account:

  • Outgoing Mail Server -
  • Outgoing Mail Server Port - 587
  • Outgoing Security Type - TLS
  • Incoming Mail Server -
  • Incoming Mail Server Port - 993
  • Incoming Security Type - TLS

Note: We have found that some phones require 993 incoming. Also, please make sure you have enabled the option Authentication Required onyour phone, if not enabled by default.

iOS Email Setup Instructions

  1. Select the Settings icon.
  2. Tap Mail.
  3. Tap Accounts.
  4. Tap Add Account.
  5. Select Exchange.
  6. Enter the following information:
    1. For Email: enter your Live Mail email address.
    2. For Password: enter your account password.
    3. For Description: delete the word "Exchange" and enter "IUP Live Mail."
  7. Tap Next.
  8. Enter the following information:
    1. Server:
    2. Username: enter your Live Mail email address.
    3. The password should already be entered. If it is not, enter your email password.
    4. The rest can be left as is.
  9. Tap Next. This will verify your account information.
  10. Tap Save.
  11. Tap Done.
  12. Return to the Home screen, then open the Mail application to test your newly set up account.

Change the Start Page

The default start page after login is the Office 365 home page. This can be changed so that, directly after logging in, it goes to your mail.

  1. After logging in, click on your username/"picture" in the upper right corner.
  2. Select View Account.
  3. Click on Settings.
  4. Select the drop-down for Start Page, then select Mail.
  5. Click Save at the top.
  6. Log out of your account, close the browser, then log back in.

Alternate URLs used to Access the Office 365 Login

Alumni can use the following links to access the Office 365 login:

Where can I get additional support for my account?

You can get additional information on IUP Live Mail by using the help function within the web app.

  1. Log in to your IUP Live Mail account at
  2. Select the ? icon, which appear in the upper-right corner of the screen (under your profile picture and username).
  3. Select Help from the drop-down menu.