Can I set up my Office 365 account in the Microsoft Outlook app on my mobile device?
Yes, you can use Microsoft Outlook instead of the native mail app on your mobile device.
How do I access the Office 365 Portal?
Accessing the portal rather than mail directly gives you the option of using the other Office 365 applications. You can log in to the portal here: office.iup.edu.
Will email addresses that include @grove.iup.edu continue to work?
No. Older IUP
email addresses in the format email@example.com
will no longer work when the Office 365 migration has been completed. Please refer to these instructions on how to search for and update
these addresses prior to your migration.
How do I change my display name in Office 365?
If you have a need to change your display name (i.e., William to Bill), please refer to these instructions.
How do I create a signature in Office 365?
Select File, then OptionsSelect MailFind ‘Create or modify signatures for messages’, and select
the Signatures boxSelect Signature, and in the text box type the contents of
your signatureClick OK
In the top right hand corner of the screen click on the
Settings iconSelect MailOn the left hand side of the screen under Layout, select
Email signatureType your signature in the text box that appears
How do I change the font settings of unread messages to make them stand out more?
In the Outlook Web App, you cannot change font color for unread messages, but you can switch to the high contract theme.
How do I change my email reading pane in Office 365?
To change the location of the Reading Pane (or preview pane) in Outlook Client:
To change the location of the Reading Pane (or preview pane) in the Outlook Web App:
To change the behavior after moving or deleting a message in Outlook Client:
How do you turn the conversation view off in OWA?
Select Filter drop down (top right)
Select Show As
Are the same features available in all versions of the Outlook client?
No, Outlook 2016 for Mac may not have the same features as Outlook 2016 for Windows or Windows 10 Mobile. For example, the Focused Inbox may not be available across all platforms.
Can I unsubscribe from folders in my Office 365 email account?
No, you cannot unsubscribe from folders in your Office 365 email account.
How do I link a mailing list into Outlook?
Note that mailing lists must be linked into Outlook—they cannot be linked into OWA. Please review the instructions, and log an ihelp ticket if you need assistance.
How do I restore a message that I deleted from Deleted Items?
Outlook for Windows, please refer to the instructions provided by Microsoft.
For the Outlook Web App, please refer to these instructions.
After I delete a message, how long do I have to recover it if I discover that I need it?
When you delete a message, it will be moved to the Deleted Items folder. It will remain there until you delete it, either by emptying the entire folder, or deleting individual messages. After a message has been deleted from the Deleted Items folder, you have 14 days to recover it. After 14 days, it can no longer be retrieved.
How do I set up a vacation message in Office 365?
Please use these instructions to set up a vacation/or away from office automatic reply email.
How do I install Office 365 on my MAC?
If your MAC doesn’t have the latest version of Office, please log a ticket at ihelp.iup.edu.
How do I install Office 365 on my home PC or non-standard PC?
You can download Office 365 to your home machine and/or non-standard machine as follows:
How do I configure Outlook on my MAC?
Follow these instructions for configuring Outlook on a MAC.
How do I view or add another person’s calendar in Office 365?
Open Outlook 2016.
Open the Calendar.
From the Home ribbon, choose Open Calendar, then chooseFrom Address Book.
In the search box, enter the name of the person whose calendar you’d like to add.
From the results, select the desired name, then click Calendar ->.
Log in to the Outlook Web App at mail.iup.edu.
Open the Calendar.
From the options at the top, choose Add calendar, then choose From directory.
Enter the name of the person whose calendar you’d like to add. Results will begin to display as soon as you being to type.
Select the desired name, then click Open.
How do I turn off automatic meeting reminders or change the reminder time?
When viewing your calendar, choose File, then Options.
Note that these changes will apply to future meetings on
How do I view or add a room calendar in Office 365?
From the Home ribbon, choose Open Calendar, then choose From Room List.
To narrow results by building, select More columns, enter the building name in the search box, then click Go.
From the results, select the desired room, then click Rooms ->.
Enter the building name for the room calendar you’d like to add. Results will begin to display as soon as you being to type.
Select the desired room, then click Open.
My calendar view changed after I selected additional calendars. How do I change it back?
Your calendar view will change to Schedule view if you
select five or more calendars to be viewed simultaneously. To change the view
back, click Home, then choose the desired view option (Day, Work Week, Week,
Month) from the Arrange section.
I’d like to view my calendar with 15-minute increments instead of 30-minute increments. How do I change that setting?
In Calendar, choose View, then choose Time
Scale from the Arrangement group, then select 15 Minutes.
Choose Settings, then choose Calendar under Your
Choose Calendar, Personalization, then Calendar
Under Show hours in:, choose 15-minute increments.
I’m trying to schedule a meeting that starts at 1:15 p.m. and ends at 2:45 p.m., but the time scale shows 30-minute increments (on the hour and half hour).
In the start and end times, you can type any valid time in
those fields. If you’ve changed your time scale increments to 15-minute
increments, you could also create the meeting by double-clicking in the
1:15–1:30 p.m. box on your calendar. A new meeting window will be displayed
where the starting time will be 1:15 p.m. You will have to type the end
time in manually.
I was trying to schedule a room four years in the future and it was declined. Why did this happen?
When you invite a resource, you can only schedule three years in advance. The decline message you received will tell you the latest end time you can use.
Why do I sometimes see tabs for “Previous Appointment” and “Next Appointment” when viewing a calendar?
If there are no meetings or appointments scheduled in the time range that you are currently viewing, these tabs will display along the left and right edges of the calendar view. By clicking on one of these tab, you can quickly jump to the previous or next appointment on the calendar.
How do I identify spam?
A Junk Email folder is set up on all IUP email accounts via Office 365. The use of the Junk Email folder is to help limit the number of unintentional responses to phishing attempts. It can also enhance the efficiency of email usage by decreasing the amount of spam delivered to your Inbox. Please remember to regularly check your Junk Email folder to ensure there are not messages moved to that folder that may be false positives. If a valid message has been delivered to to the Junk Email folder, you can mark it as non-junk so the email is delivered to your Inbox. Ultimately, it is a personal preference on handling email.
How do I mark messages as junk or not junk?
From your Inbox, you can mark a message as Junk if you want that addresses identified as Junk. Future email will be delivered to the Junk Email folder.
If you are reviewing the Junk Email folder, and do not want a message to be listed as Junk, mark the message as Not Junk. The email message will be moved to the Inbox as will any future email messages from that address.
Why can't I receive emails from a .info domain?
Email messages from selected domains can be blocked at the server level. Typically, these are domains that are known to circumvent traditional blocklists.
Currently, all domains that end with .info are blocked.
Exceptions can be made. If you have a legitimate need to exchange email with a domain that is blocked at the domain level, please log into ihelp.iup.edu and enter a ticket. Please indicate the email address and/or domain, and indicate the purpose for exchanging email with this domain.
What are some common terms associated with spam?
Junk or unsolicited email sent in bulk, or email that is fraudulent.
The most commonly used group of methods to filter spam. Content filters act either on the content, the information contained in the mail body, or on the mail headers (like "Subject:") to either classify, accept or reject a message. (Source: Wikipedia)
A list of email addresses or domains that the user considers acceptable to receive email from and whose messages should not be considered spam
A list of email addresses or domains whose messages should always be considered spam, unless the email address or domain is on the whitelist.
The anti-spam service falsely identifies a legitimate message as spam. This happens most often with messages from mailing lists. The domain or email address can be added to the whitelist to prevent this.
The anti-spam service falsely identifies a spam message as legitimate.