Email

Yes, you can use Microsoft Outlook instead of the native mail app on your mobile device.

Accessing the portal rather than mail directly gives you the option of using the other Office 365 applications. You can log in to the portal here: office.iup.edu.

No. Older IUP email addresses in the format username@grove.iup.edu will no longer work when the Office 365 migration has been completed. Please refer to these instructions on how to search for and update these addresses prior to your migration.

If you have a need to change your display name (i.e., William to Bill), please refer to these instructions.

Creating a signature in Outlook

Select File, then Options
Select Mail
Find ‘Create or modify signatures for messages’, and select the Signatures box
Select Signature, and in the text box type the contents of your signature
Click OK

Creating a signature in the Outlook Web Client (OWA)

In the top right hand corner of the screen click on the Settings icon
Select Mail
On the left hand side of the screen under Layout, select Email signature
Type your signature in the text box that appears

Outlook client:

1. In Mail, click View.
2. In the Current View group, click View Settings.
3. Click Conditional Formatting.
4. Select Unread messages in the rule list.
5. Click Font.
6. Modify the font settings as desired.
7. Click OK.
8. Click OK.
9. Click OK.

Outlook Web App:

In the Outlook Web App, you cannot change font color for unread messages, but you can switch to the high contract theme.

1. Click Settings.
2. Scroll down to Theme.
3. Select the high contrast theme.
4. Click Save.

To change the location of the Reading Pane (or preview pane) in Outlook Client:

• Select View, then View Settings.
• Select Other Settings.
• Select the desired Reading Pane location.
• Click OK.

To change the location of the Reading Pane (or preview pane) in the Outlook Web App:

• Click Settings, then select Mail.
• In the Options pane on the left side, select Reading pane under Layout.
• Choose the desired location of the Reading Pane.
• Click Save.
• Click the back arrow next to Options to return to your email.

To change the behavior after moving or deleting a message in Outlook Client:

• Select File, then Options.
• Select Mail from the left menu.
• Scroll to the bottom of the window, to the Other section.
• Select the desired behavior: open the previous item, open the next item, or return to the current folder.
• Click OK.

To change the behavior after moving or deleting a message in Outlook Client:

• Click Settings, then select Mail.
• In the Options pane on the left side, select Reading pane under Layout.
• Select the desired behavior: open the previous item, open the next item, or return to the view.
• Click Save.
• Click the back arrow next to Options to return to your email.

Select Filter drop down (top right)

Select Show As

Select Messages.

No, Outlook 2016 for Mac may not have the same features as Outlook 2016 for Windows or Windows 10 Mobile. For example, the Focused Inbox may not be available across all platforms.

No, you cannot unsubscribe from folders in your Office 365 email account.

Note that mailing lists must be linked into Outlook—they cannot be linked into OWA. Please review the instructions, and log an ihelp ticket if you need assistance.

For Outlook for Windows, please refer to the instructions provided by Microsoft.

For the Outlook Web App, please refer to these instructions.

When you delete a message, it will be moved to the Deleted Items folder. It will remain there until you delete it, either by emptying the entire folder, or deleting individual messages. After a message has been deleted from the Deleted Items folder, you have 14 days to recover it. After 14 days, it can no longer be retrieved.

Please use these instructions to set up a vacation/or away from office automatic reply email.

If your MAC doesn’t have the latest version of Office, please log a ticket at ihelp.iup.edu.

You can download Office 365 to your home machine and/or non-standard machine as follows:

1. Browse to office.iup.edu and log in with your network/MyIUP username/password.
2. On the right-hand side of the landing page (above People), click on the Install Office apps drop-down, then select Office 2016.
3. You will then follow the step-by-step instructions to install the applications on your machine.

Follow these instructions for configuring Outlook on a MAC.

Viewing/Adding Calendars for Other People

Outlook Client

1. Open Outlook 2016.

2. Open the Calendar.

3. From the Home ribbon, choose Open Calendar, then chooseFrom Address Book.

4. In the search box, enter the name of the person whose calendar you’d like to add.

5. From the results, select the desired name, then click Calendar ->.

6. Click OK.

Outlook Web App

1. Log in to the Outlook Web App at mail.iup.edu.

2. Open the Calendar.

3. From the options at the top, choose Add calendar, then choose From directory.

4. Enter the name of the person whose calendar you’d like to add. Results will begin to display as soon as you being to type.

5. Select the desired name, then click Open.

Outlook client

When viewing your calendar, choose File, then Options.

• To change the reminder time, under Calendar options, use the drop-down menu next to Default reminders to change the reminder time.
• To turn off the automatic meeting reminders, under Calendar options, de-select Default reminders.

Note that these changes will apply to future meetings on your calendar.

Adding Calendar for Rooms

Outlook Client

1. Open Outlook 2016.

2. Open the Calendar.

3. From the Home ribbon, choose Open Calendar, then choose From Room List.

4. To narrow results by building, select More columns, enter the building name in the search box, then click Go.

5. From the results, select the desired room, then click Rooms ->.

6. Click OK.

Outlook Web App

1. Log in to the Outlook Web App at mail.iup.edu.

2. Open the Calendar.

3. From the options at the top, choose Add calendar, then choose From directory.

4. Enter the building name for the room calendar you’d like to add. Results will begin to display as soon as you being to type.

5. Select the desired room, then click Open.

Your calendar view will change to Schedule view if you select five or more calendars to be viewed simultaneously. To change the view back, click Home, then choose the desired view option (Day, Work Week, Week, Month) from the Arrange section.

Outlook Client:

In Calendar, choose View, then choose Time Scale from the Arrangement group, then select 15 Minutes.

In Outlook Web App:

Choose Settings, then choose Calendar under Your app settings.

Choose Calendar, Personalization, then Calendar appearance.

Under Show hours in:, choose 15-minute increments.

Click Save.

In the start and end times, you can type any valid time in those fields. If you’ve changed your time scale increments to 15-minute increments, you could also create the meeting by double-clicking in the 1:15–1:30 p.m. box on your calendar. A new meeting window will be displayed where the starting time will be 1:15 p.m. You will have to type the end time in manually.

When you invite a resource, you can only schedule three years in advance. The decline message you received will tell you the latest end time you can use.

If there are no meetings or appointments scheduled in the time range that you are currently viewing, these tabs will display along the left and right edges of the calendar view. By clicking on one of these tab, you can quickly jump to the previous or next appointment on the calendar.

A Junk Email folder is set up on all IUP email accounts via Office 365. The use of the Junk Email folder is to help limit the number of unintentional responses to phishing attempts. It can also enhance the efficiency of email usage by decreasing the amount of spam delivered to your Inbox. Please remember to regularly check your Junk Email folder to ensure there are not messages moved to that folder that may be false positives. If a valid message has been delivered to to the Junk Email folder, you can mark it as non-junk so the email is delivered to your Inbox. Ultimately, it is a personal preference on handling email.

From your Inbox, you can mark a message as Junk if you want that addresses identified as Junk. Future email will be delivered to the Junk Email folder.

If you are reviewing the Junk Email folder, and do not want a message to be listed as Junk, mark the message as Not Junk. The email message will be moved to the Inbox as will any future email messages from that address.

Email messages from selected domains can be blocked at the server level. Typically, these are domains that are known to circumvent traditional blocklists.

Currently, all domains that end with .info are blocked.

Exceptions can be made. If you have a legitimate need to exchange email with a domain that is blocked at the domain level, please log into ihelp.iup.edu and enter a ticket. Please indicate the email address and/or domain, and indicate the purpose for exchanging email with this domain.

Spam

Junk or unsolicited email sent in bulk, or email that is fraudulent.

Content Filtering

The most commonly used group of methods to filter spam. Content filters act either on the content, the information contained in the mail body, or on the mail headers (like "Subject:") to either classify, accept or reject a message. (Source: Wikipedia)

Whitelist

A list of email addresses or domains that the user considers acceptable to receive email from and whose messages should not be considered spam

Blacklist

A list of email addresses or domains whose messages should always be considered spam, unless the email address or domain is on the whitelist.

False-Positive

The anti-spam service falsely identifies a legitimate message as spam. This happens most often with messages from mailing lists. The domain or email address can be added to the whitelist to prevent this.

False-Negative

The anti-spam service falsely identifies a spam message as legitimate.