Are the same features available in all versions of the Outlook client?
No, Outlook 2016 for Mac may not have the same features as Outlook 2016 for Windows or Windows 10 Mobile. For example, the Focused Inbox may not be available across all platforms.
How do I restore a message that I deleted from Deleted Items?
After I delete a message, how long do I have to recover it if I discover that I need it?
When you delete a message, it will be moved to the Deleted Items folder. It will remain there until you delete it, either by emptying the entire folder, or deleting individual messages. After a message has been deleted from the Deleted Items folder, you have 30 days to recover it. After 30 days, it can no longer be retrieved.
How do I set up an autoreply message in Office 365 (vacation notices, etc.)?
- Go to mail.iup.edu and log in using your network credentials.
Note: Automatic replies will not work if you are using the Outlook desktop client. You must use the Outlook Web App via mail.iup.edu. Automatic replies via the Outlook desktop client will only work if the Outlook desktop client is always running on your computer.
- Click the gear icon (settings) then View all Outlook settings located at the bottom of the page.
- Under the Mail Settings section, click Automatic replies.
- Select Turn on automatic replies.
- To set a start and end date and time and calendar options, select send replies only during a time period to enter the desired start and end date. Do not select this box if you plan to manually turn your automatic reply on and off.
- If you selected the checkbox to send replies during a time period, set the dates and time.
- You are able to send a separate message to those within the IUP organization and to those external to IUP.
- Select the checkbox for external users, then the checkbox to only reply to those external users that are in your address book.
- Enter your reply message in the message box. This reply will go to users not at IUP. You must enter an automatic reply message here or the external user will get a blank reply message.
- You have an option to send your automatic reply to all external senders or only those in your contact list. Make your selection and enter an automatic reply for external users.
- Click Save to save your selection, then close the Settings dialog box to return to your email.
What is the maximum number of individual email addresses that can be used when sending an email message?
You cannot send a message to more than 500 single addresses in one email. If you have more than 500 addresses, you will need to split your list into groups of 500 and send multiple messages.
Alternately, if you will be using your list frequently, you may want to consider requesting a mailing list.
If you have any questions, you can create a ticket in ihelp.
How do I identify spam?
A Junk Email folder is set up on all IUP email accounts via Office 365. The use of the Junk Email folder is to help limit the number of unintentional responses to phishing attempts. It can also enhance the efficiency of email usage by decreasing the amount of spam delivered to your Inbox. Please remember to regularly check your Junk Email folder to ensure there are not messages moved to that folder that may be false positives. If a valid message has been delivered to to the Junk Email folder, you can mark it as non-junk so the email is delivered to your Inbox. Ultimately, it is a personal preference on handling email. Click here to learn more about spam.
How do I mark messages as junk or not junk?
From your Inbox, you can mark a message as Junk if you want that addresses identified as Junk. Future email will be delivered to the Junk Email folder.
If you are reviewing the Junk Email folder, and do not want a message to be listed as Junk, mark the message as Not Junk. The email message will be moved to the Inbox as will any future email messages from that address.
After I’ve found a message using Search, how can I tell what folder it’s in?
Outlook Client
- Select the message and hit ALT-Enter at the same time
- This will display a properties dialog box for the message showing the folder location
Outlook Web App
- Open the message by double-clicking on it
- The folder location will be displayed below the To/From fields
I need to send an email with an attachment. Is there a size limit?
Yes. Attachments must be under 35MB.
How do I create a new contact list?
Create, view, and edit contact lists
A contact list is a collection of email addresses, and is useful for sending email to a group of people. Contact lists are sometimes referred to as distribution lists. Groups in Office 365 is not offered by IUP, and will not work through your IUP email.
To create a contact list:
Note: By default, contact lists are created in the default Contacts folder, and you can also see them under Your Contact Lists. If you want to save the contact list in a different folder, select the folder before you select New Contact List. After you create a contact list in a folder, it isn’t possible to move it to a different folder.
On the People page, on the toolbar, select the arrow next to New contact, and then select New Contact List.
Enter a name for the list, and then add names or email addresses.
Select Create.
Email Tips
When composing an email and sending to the recipients, you may see a notification at the top of the screen if there are any recipients outside of the IUP organization. This notification will ask you if you would like to remove the recipient from the email entirely.