Anti-Spam Service

  • The anti-spam service in the current IUP e-mail environment will aid in identifying and handling messages that may be spam.  

    General

    The anti-spam service uses content filtering to determine if a message should be considered spam. Therefore, as with any anti-spam utility, there is a risk that some legitimate e-mail messages will be flagged as spam (i.e., false-positives). The anti-spam service will take appropriate action—flag the message in your Inbox or deliver the message to the JunkMail folder—based on the existence of the JunkMail folder. You must then review the spam messages to make a decision (spam or not spam) and take one of several actions:

    • If a message is flagged as spam and you determine that it is spam, just delete it. Do NOT reply to it.
    • If a message is flagged as spam, but you determine that it is legitimate, this is considered a false-positive. If you wish for all messages from this sender to never be flagged as spam, you can add the sender to your whitelist. There are two ways that you can do this: 
      • Reply to the sender — this will automatically add the sender to your whitelist if the message was sent to your current IUP e-mail address and not to an old e-mail address using @grove.iup.edu.
      • Forward the message AS AN ATTACHMENT to pollustop@iup.edu. This will add the sender's address to your personal whitelist. This will not work for messages sent to your @iup.edu address. Please note that these messages are NOT reviewed by a human being.
    • You may also encounter false negatives—spam that is not detected as such. There is little that can be done with these messages, although if messages from the same account are consistently delivered into the inbox, there are options to set imail rules.  

    It is important to note that you must review the flagged messages in your e-mail account, and handle them accordingly so that you do not exceed your e-mail quota. Messages that are delivered to your JunkMail folder still count toward your overall e-mail quota. 

    Configuration

    Opt Out of the Anti-Spam Service

    The steps below should be followed if you wish to opt out (or turn off) the anti-spam service on your IUP e-mail account.

    1. Log into imail at https://imail.iup.edu. You must choose the imail Layout to access the anti-spam settings.
    2. Click the Anti-Spam link (in the gray row at the top, toward the right).
    3. Under Spam filter, change the option from want to don’t want.
    4. Scroll to the bottom of the Anti-spam window and click the Save Settings button.  
    5. Scroll to the bottom of the Anti-spam window and click the Close button.
    6. Click Logout to exit imail.

     

    Opt In to the Anti-Spam Service

    Before opting in to the anti-spam service, you must decide if you want to have potential spam flagged in your inbox, or moved to a JunkMail folder.

    If you want to utilize the JunkMail folder, you will need to create the folder before you continue. See  How to Create the JunkMail Folder.

    1. Log into imail at  https://imail.iup.edu. You must choose the imail Layout to access anti-spam settings.
    2. Click the Anti-Spam link (in the gray row at the top, toward the right).
    3. Under Spam filter, change the option from don’t want to want.
    4. Scroll to the bottom of the screen and click the Save Settings button.  
    5. Scroll to the bottom of the screen and click the Close button.
    6. Click Logout to exit imail.

    Whitelisting & Blacklisting

    Understanding the Anti-Spam Service Whitelist and Blacklist

    The whitelist identifies e-mail addresses or subdomains which will bypass the content filtering of the anti-spam service. If you receive an e-mail message from an e-mail address or subdomain on your whitelist, it will never be flagged as spam.

    The blacklist identifies e-mail addresses or subdomains that will always be flagged as spam, unless the e-mail address or subdomain appears on your whitelist.

    • In the Automated listing settings of the anti-spam service, the default settings are:

      • When I send a message, I want the recipient to be automatically whitelisted.
        This setting will add any recipient (either via compose or reply) to be added to your whitelist.
      • When I report a false-positive (classified as spam but shouldn’t be), I want the sender to be automatically whitelisted. 

        With this default setting, if a message is flagged as spam, but you feel that it shouldn’t be, you can report this by forwarding the message as an attachment to pollustop@iup.edu. The sender will automatically be added to your personal whitelist.
      • When I report a false-negative (not classified as spam but should be), I don’t want the sender to be automatically blacklisted.

        With this default setting, the send will not be automatically blacklisted if you report it.

     

    How to Manually Update Your Whitelist or Blacklist

    1. Log into imail at https://imail.iup.edu. You must choose the imail Layout to access the anti-spam settings.
    2. Click the Anti-Spam link (in the gray row at the top, toward the right side).
    3. Scroll down the Anti-Spam dialog box, then choose the appropriate section: Your personal whitelist(addresses you wish to whitelist), or Your personal blacklist (addresses you wish to blacklist). If you don't see these sections, you will need to opt in to the Anti-Spam Service.
    4. Enter a full e-mail address (joeuser@abc.net), a full mailing list address (abba-fans-unite@abc.net) or a full domain name (abc.net). Multiple entries can be added, but each entry must be on its own line. Wildcards are not permitted.
    5. Scroll to the bottom of the Anti-spam window and click the Save Settings button.
    6. Scroll to the bottom of the Anti-spam window and click the Close button.
    7. Click Logout to exit imail.