IT Support Center News

Recent Posts

Banner Maintenance Set for Saturday, September 18

On Sunday, September 18, 2021, IT Services must complete Banner maintenance. Please review the following services and their availability during this maintenance. 

Banner Maintenance Set for Sunday, August 15

Banner Maintenance Set for Sunday, August 15.

Announcing Eduroam Services for IUP Users

IUP is now a participant in eduroam, a secure, global internet service developed for the international research and education community. With IUP’s participation, IUP users will be able to connect to a participating university’s wireless network when visiting the university.

Employee Self-Service Login Changes Starting March 20

IUP Human Resources and IT Services have been notified by PASSHE that the Employee Self-Service Login page will be updated on March 20, 2021. You will be presented with a new login screen to select your authentication organization. IUP users will select “All Other PASSHE Users.”

IUP Dropbox Scheduled to be Discontinued

As referenced in a previous news item, IUP DropBox is being discontinued. If you have any data in the IUP Dropbox service, you will receive an email with more information on migrating this data to the Office 365 environment.

VoIP Maintenance Scheduled for Thursday, Feb. 11

The IUP VoIP vendor needs to complete maintenance on our local equipment. This has been scheduled for Thursday, February 11, from 7:00 to 7:30 a.m. The VoIP system will be unavailable at this time.

Data Privacy Day on January 28

 Data Privacy Day is a global effort—taking place annually on January 28—that generates awareness about the importance of privacy, highlights easy ways to protect personal information, and reminds organizations that privacy is good for business. IUP is proud to be a Data Privacy Day champion.

iWiki Service to be Updated Thursday, Dec.17

There will be an update to the iWiki service during the Thursday morning maintenance window on December 17, 2020. There will be slight changes to the look and feel of the service.

Cyber Security: Fake Updates Alert

Globally, there has been a rise in fake software update attacks targeting educational institutions. These fake software update messages try to trick users into downloading and installing malware onto their computers. You must stay vigilant while browsing the internet and clicking links in email.

Cyber Security Awareness Month: Beware of Job Scams

When using your IUP email, you may come across suspicious messages. Some of these messages can be job scams. These job offers seem too good to be true. The jobs often have no interview or required skills and advertise low hours with high pay. If it sounds too good to be true, it probably is.

Cyber Security Awareness Month: Protecting Passwords

Passwords, when used correctly, are an extremely simple and effective way to protect your account and data from unauthorized access. Even when learning and working remotely, we need to continue to use good password practices.

Cyber Security Awareness Month: Social Engineering

One of the greatest risks remote users will face is social engineering attacks. Social engineering is a psychological manipulation of people into performing actions or divulging personal information. These attacks are made easier during a time of change and confusion such as COVID-19 when learning and working remotely has become the norm. Here are noticeable signs of social engineering and phishing.

Cyber Security Awareness Month: Working Remotely

While we work online from home during these uncertain times, you should follow these tips in order to have a safe online experience. Be sure you familiarize yourself with Zoom security features.

Banner Maintenance Set for Saturday, October 10

On Saturday, October 10, 2020, IT Services must complete Banner maintenance. Please review these services and their availability during this maintenance. 

Balint and Grieggs Present on Creating, Maintaining Sustainable IT Security Programs

IUP Chief Information Officer Bill Balint and Executive Director of IT Security Paul Grieggs will present virtually on “It's Not a Project! Creating and Maintaining a Sustainable IT Security Program” at the Health, Safety, Security, and Environment Conference and Exhibition, sponsored by the American Chamber of Commerce of Trinidad and Tobago.

Mailing List Updates

On Thursday, September 17, IT Services will complete updates to the UNIV mailing list service. Once this maintenance is complete, you will need to send to listname@iup.edu when using these lists. Sending to listname@pubdist.iup.edu or listname@listserv.iup.edu will no longer work.

Retention Period on MS Teams Personal Chats

As per IUP’s Microsoft Teams support page, MS Teams spaces are subject to deletion after at least one year of inactivity. This would include the entire team space, including member posts (which are referred to as “channel messages” in some reference materials), files, channels, etc. 

Balint Presenting on IUP's IT Response to COVID-19 at CIO Visions Virtual Summit

IUP chief information officer Bill Balint will present on “Big Crisis, Little Crisis: Moving a 145-Year Old University Online in a Week” at the upcoming CIO Visions Virtual Leadership Summit.

Internet Maintenance Scheduled for Saturday, September 5

IT Services will be completing maintenance on the IUP internet connection on Saturday, September 5, 2020, from 5:00 a.m. to 7:00 a.m. IUP internet connectivity will be unstable and occasionally unavailable during this time.

Cybersecurity and COVID-19

Cybercriminals ramped up phishing attacks over 667 percent in the month of March alone, and these attacks continue to rise. Cybercriminals are using emails and social media posts to prey on fears and unanswered questions about COVID-19. Here is how to stay protected from phishing and other cyber threats.

Software Titles to be Discontinued

This is a reminder that the Respondus, Nvivo, and DropBox software applications will be discontinued over the next 12 months.

Microsoft Teams Information Sessions

IT Services is  excited to present three Microsoft Teams General Overview sessions. These sessions will be offered via Zoom, and you will need to preregister.

Introducing Microsoft Teams

Microsoft Teams is a cloud-based collaboration application that is part of the Office 365 suite that is now available to all IUP faculty, staff, and students.

Securing your Zoom Meetings

Attackers are attempting to take advantage of Zoom’s increasing user base due to the COVID 19 outbreak. As the coronavirus forces many users onto videoconferencing platforms, institutions can take small but important steps to ensure effective use and communication.

New VPN on Standard ITS Machines: Employees Only

IT Services has changed the settings for VPN on our standard laptops and desktops. These systems will now have two VPN connections available to use when connecting from an off-campus, non-IUP network, allowing users to invoke a VPN connection before logging in to these systems.