IT Support Center News

Suggest a News Item for this page (Employees only)

Filter

Subscribe to the IT Support News Feed

Cyber Security: Fake Updates Alert

Globally, there has been a rise in fake software updateattacks targeting educational institutions. These fake software updatemessages try to trick users into downloading and installing malware onto theircomputers. You must stay vigilant while browsing the internet andclicking links in email.

Posted on 11/6/2020 2:32:25 PM

Cyber Security Awareness Month: Beware of Job Scams

When using your IUP email, you may come across suspicious messages. Some of these messages can be job scams. These job offers seem too good to be true. The jobs often have no interview or required skills and advertise low hours with high pay. If it sounds too good to be true, it probably is.

Posted on 10/27/2020 8:44:18 AM

Cyber Security Awareness Month: Protecting Passwords

Passwords, when used correctly, are an extremely simple and effective way to protect your account and data from unauthorized access. Even when learning and working remotely, we need to continue to use good password practices.

Posted on 10/20/2020 8:54:56 AM

Cyber Security Awareness Month: Social Engineering

One of the greatest risks remote users will face is social engineering attacks. Social engineering is a psychological manipulation of people into performing actions or divulging personal information. These attacks are made easier during a time of change and confusion such as COVID-19 when learning and working remotely has become the norm. Here are noticeable signs of social engineering and phishing.

Posted on 10/12/2020 2:44:34 PM

Cyber Security Awareness Month: Working Remotely

While we work online from home during these uncertain times, you should follow these tips in order to have a safe online experience. Be sure you familiarize yourself with Zoom security features.

Posted on 10/5/2020 2:21:33 PM

Banner Maintenance Set for Saturday, October 10

OnSaturday, October 10, 2020, IT Services must complete Banner maintenance. Please review these services and their availability during thismaintenance.

Posted on 10/2/2020 10:29:03 AM

Balint and Grieggs Present on Creating, Maintaining Sustainable IT Security Programs

IUP ChiefInformation Officer Bill Balint and Executive Director of IT Security PaulGrieggs will present virtually on “It's Not a Project! Creating andMaintaining a Sustainable IT Security Program” at the Health, Safety, Security,and Environment Conference and Exhibition, sponsored by the American Chamber ofCommerce of Trinidad and Tobago.

Posted on 9/30/2020 10:41:46 AM

Mailing List Updates

On Thursday, September 17, IT Services will complete updates to the UNIV mailing list service. Once this maintenance is complete, you will need to send to listname@iup.edu when using these lists. Sending to listname@pubdist.iup.edu or listname@listserv.iup.edu will no longer work.

Posted on 9/14/2020 1:26:56 PM

Retention Period on MS Teams Personal Chats

As per IUP’s Microsoft Teams support page, MS Teams spaces are subject to deletion after at least one year of inactivity. This would include the entire team space, including member posts (which are referred to as “channel messages” in some reference materials), files, channels, etc.

Posted on 9/10/2020 3:35:33 PM

Balint Presenting on IUP’s IT Response to COVID-19 at CIO Visions Virtual Summit

IUP chiefinformation officer Bill Balint will present on “Big Crisis, Little Crisis:Moving a 145-Year Old University Online in a Week” at the upcoming CIOVisions Virtual Leadership Summit.

Posted on 9/4/2020 8:42:35 AM

Internet Maintenance Scheduled for Saturday, September 5

IT Services will be completing maintenance on the IUP internet connection on Saturday, September 5, 2020, from 5:00 a.m. to 7:00 a.m. IUP internet connectivity will be unstable and occasionally unavailable during this time.

Posted on 9/2/2020 8:54:59 AM

Cybersecurity and COVID-19

Cybercriminals ramped up phishing attacks over 667 percent in the month of March alone, and these attacks continue to rise. Cybercriminals are using emails and social media posts to prey on fears and unanswered questions about COVID-19. Here is how to stay protected from phishing and other cyber threats.

Posted on 6/22/2020 1:02:54 PM

Software Titles to be Discontinued

Thisis a reminder that the Respondus, Nvivo, and DropBox software applications will be discontinued over the next 12months.

Posted on 5/29/2020 10:38:06 AM

Microsoft Teams Information Sessions

IT Services is excited to present three MicrosoftTeams General Overview sessions. These sessions will be offered via Zoom,and you will need to preregister.

Posted on 5/18/2020 3:36:55 PM

Introducing Microsoft Teams

Microsoft Teams is a cloud-based collaboration applicationthat is part of the Office 365 suite that is now available to all IUP faculty,staff, and students.

Posted on 4/13/2020 3:01:46 PM

Securing your Zoom Meetings

Attackers are attempting to take advantage of Zoom’s increasing user base due to the COVID 19 outbreak. As the coronavirus forces many users onto videoconferencing platforms, institutions can take small but important steps to ensure effective use and communication.

Posted on 4/2/2020 4:18:39 PM

New VPN on Standard ITS Machines: Employees Only

IT Services has changed the settings for VPN on our standard laptops and desktops. These systems will now have two VPN connections available to use when connecting from an off-campus, non-IUP network, allowing users to invoke a VPN connection before logging in to these systems.

Posted on 4/2/2020 1:38:18 PM

Introducing the New Virtual IT Support Center

The Virtual IT Support Center is a Zoom-based offering where the university community can connect via a Zoom meeting to get support via virtual face-to-face conferencing. The hours for the Virtual IT Support Center will run from 8:00 a.m.–noon and 1:00–4:30 p.m. daily and can be accessed online.

Posted on 3/26/2020 11:40:29 AM

Students, Prepare for Online Instruction: Not Urgent, but Action Required and Time Sensitive

In preparation for IUP moving all instruction to online modalities as a result of the COVID-19 pandemic, the IT Support Center has created a resource page for IUP students to help them prepare before Monday, March 23, to ensure a successful experience with remote learning.

Posted on 3/18/2020 11:58:49 AM

Employees: Zoom Question and Answer Open Sessions to Prepare for Remote Meetings

In preparation for employees having access to appropriate technologies as a result of the COVID-19 pandemic, the IT Support Center has created a resource page for IUP employees to help them prepare as much as possible for social distancing while still ensuring successful experience with IUP technologies.

Posted on 3/18/2020 11:57:32 AM

Notice: Watch Out for Coronavirus Scams

Scammers are taking advantage of the fear and uncertaintysurrounding the Covid-19 Coronavirus. Here are things to be aware of.

Posted on 3/12/2020 11:36:33 AM

Reboot Your Knowledge of IUP’s Tech on March 18

Check out the Technology Expo in Folger Hall on Wednesday, March 18, from 1:00 to 4:00 p.m. Learn about the many technology resources that are available to all students and employees.

Posted on 3/5/2020 8:47:39 AM

IUP Transitioning to Microsoft Stream (Streaming Video Service)

As per planning discussions at the Academic Computing Policy Advisory Council (ACPAC), IUP will be transitioning to Microsoft Stream (streaming video service) during the spring 2020 semester. Microsoft Stream will replace itube (Kaltura) for streaming and sharing of video content.

Posted on 1/16/2020 11:33:20 AM

IT Services Personnel Present at Pennsylvania Banner Group Conference

More than 20 IUP employees attended the event in Harrisburg on November 24–26, 2019, including senior systems analyst Doug Rutledge as PABUG secretary. IUP employees took part in eight sessions, second-most among the 22 presenting institutions.

Posted on 1/7/2020 3:33:07 PM

Banner Maintenance on Saturday, January 11

On Saturday, January 11, 2020, IT Services must complete Banner maintenance. Please review these services and their availability during this maintenance.

Posted on 1/7/2020 9:59:21 AM

Banner Maintenance Set for Saturday, January 11

On Saturday, January 11, 2020, IT Services must completeBanner maintenance. Please review these services and theiravailability during this maintenance.

Posted on 12/17/2019 8:30:34 AM

D2L Turnitin Version 1 Integration Ending January 2020

D2L has announced that support for its Turnitin version 1(V1) integration will end in January 2020. Turnitin version 2 (V2) will be enabled in D2L on December16, 2019.

Posted on 12/13/2019 8:33:48 AM

IT Services Releases FindTime Add-On for Office 365

Discover the easiest way to find time to meet! FindTime is an add-on for the Outlook desktop client and Outlook Web App that helps you come to a consensus on a meeting time.

Posted on 12/5/2019 10:38:12 AM

Windows 7 to Windows 10 Computer Updates

If your IUP PC is still running Windows 7, you must upgrade your operating system prior to January 10, 2020, as Microsoft ends support at that time. Please submit an ihelp ticket immediately to schedule your upgrade to Windows 10.

Posted on 12/3/2019 1:24:01 PM

IT Services Announces Phishing Contest Winners

As part of Cyber Security Month, IT Services sponsored a Phishing Contest. Judges were delighted by the large number of high-quality submissions. Entries were judged based on creativity and use of phishing techniques.

Posted on 11/11/2019 10:42:52 AM

IT Services to Release FindTime Add-On for Outlook 365

Discover the easiest way to find time to meet! FindTime is an add-on for Outlook that helps you come to a consensus on a meeting time.

Posted on 11/8/2019 2:58:56 PM

Cyber Security Awareness Month - Malware

To finish out Cyber Security Awareness Month, here aresome tips on how to keep from getting “tricked” into allowing malware onto yourcomputer.

Posted on 10/28/2019 10:11:48 AM

Cyber Security Awareness Month: Job Scams

When using your IUP email, you may come acrosssuspicious messages. Some of these messages can be job scams. It isimportant to be vigilant when using IUP email. Here are some noticeable signs of a job scam email.

Posted on 10/22/2019 8:58:29 AM

Cyber Security Awareness Month: Passwords

One of the easiest ways to practice cyber security is to make sure you have a strong password. Make certain you have at least 15characters in the password, and make certain that you never share that passwordwith anyone.

Posted on 10/16/2019 2:18:50 PM

2019 Cyber Security Awareness Phishing Contest With Prizes

As part of Cyber Security Month, IT Services is having a phishing contest for faculty, staff, and students. Now that you know what a phish is and how to identify one, we want you to come up with your best original phish message.

Posted on 10/16/2019 2:04:48 PM

2019 Cyber Security Awareness Phishing Contest and Prizes

To raise awareness to the dangers of phishing attacks, IT Services is having a phishing contest to see who can write the best phishing message. Prizes will be awarded for the best entries, which will be judged based on creativity and use of common phishing techniques.

Posted on 10/8/2019 8:45:52 AM

Job Scam Alert

We continue to see job scam email messages being circulated. One of the most prevalent scams that has been reported is a babysitting job offer. There are also more scams asking users to buy gift cards. Please be on the lookout for these scams and delete them immediately.

Posted on 10/7/2019 9:48:02 AM

Cyber Security Awareness Month

October is Cyber Security Awareness Month. The IUP IT Support Center will be providing weekly tips to all users.

Posted on 10/2/2019 10:16:55 AM

IT Services to Perform Scheduled Maintenance on October 5

On Saturday, October 5, IT Services must perform required maintenance on iforms, ireports , and OnLine Reporting.

Posted on 9/30/2019 3:43:48 PM

University IT Policies Review

As another semester is underway at IUP, all are encouraged to review and understand the university’s IT policies.

Posted on 9/16/2019 4:03:06 PM

IT Services to Perform Scheduled Maintenance on September 14

IT Services will be performing system maintenance and iwiki, ihelp, and Degree Works will be unavailable on Saturday, September 14 starting at 4:00 a.m. The upgrade is expecte to be complete by noon on Saturday.

Posted on 9/12/2019 9:24:06 AM

Balint Authors Security and Blended Learning Articles

IUP chief information officer Bill Balint’s July, 2019 articles are titled Blended Learning An Effective Way of Teaching and Learning Strategy and Meeting Security Challenges in the Higher Education Market The articles have been published by Education Technology Insights

Posted on 9/11/2019 2:04:34 PM

Balint Selected to Join the CIO Governing Board

IUP chief information officer Bill Balint has been selected to join The Pittsburgh CIO Executive Summit Governing Board. The Board includes IT executives at many of the Region's marquee entities, such as United States Steel, HIghmark, Consol Energy, PNC Bank

Posted on 9/11/2019 1:59:06 PM

IT Services Scheduled Maintenance on September 14

OnSaturday, September 14, IT Services must perform required maintenance on iwiki, ihelp, and Degree Works. Maintenancewill start at 4:00 a.m. with a tentative completion at noon. Theseservices will be unavailable during this maintenance.

Posted on 9/5/2019 8:11:38 AM

Moodle 3.5 Upgrade Scheduled for Thursday, August 15

As the fall2019 semester approaches, faculty, staff, and students will want to be aware of these transition-related items.

Posted on 6/14/2019 9:37:50 AM

IUP Email Security Changes Pending

IUP will implement Microsoft's Advanced Threat Protection tools beginning May 30, 2019. There will be no change to the way users access email.

Posted on 5/22/2019 1:26:21 PM

Reminder: D2L Downtime Spring Commencement Weekend, May 12

D2L will be unavailable on Sunday, May 12, from 2:00 a.m. until 10:00 a.m. so that D2L can migrate to a new hardware provider.

Posted on 5/7/2019 10:10:58 AM

Reminder About D2L Downtime Spring Commencement Weekend

D2L will be unavailable on Sunday, May 12, from 2:00 a.m. until 10:00 a.m. so that D2L can migrate to a new hardware provider.

Posted on 4/30/2019 12:49:27 PM

IUP Computing Account Password Changes Pending

IUP willimplement new login password change requirements beginning May 21, 2019, forIUP’s Single Sign-On (i.e., IUP computing account). There are no changesfor Employee Self-Service (ESS) or SAP.

Posted on 4/30/2019 12:41:57 PM

Reminder: D2L Downtime Spring Commencement Weekend

D2L will be unavailable on Sunday, May 12, from 2:00 a.m. until 10:00 a.m. so that D2L can migrate to a new hardware provider.

Posted on 4/1/2019 9:22:47 AM

Balint Authors Magazine Essay on Student Information Systems

IUP chiefinformation officer Bill Balint’s essay, titled “In My Opinion: Navigating the Emerging World of Student InformationSystems,” waspublished in the March 13, 2019, issue of Education Technology Insightsmagazine.

Posted on 3/21/2019 2:55:45 PM

Office 365 Workshop Offerings

Now that you’ve had some time to use Office 365 you may have a few questions or want to learn some shortcuts to make the applications work more efficiently for you. IT Services will be providing several workshops that will

Posted on 3/6/2019 2:32:09 PM

D2L Downtime Spring Commencement Weekend

D2L will be unavailable on Sunday, May 12, from 2:00 a.m.until 10:00 a.m. so that D2L can migrate to a new hardware provider.

Posted on 3/4/2019 1:30:09 PM

Grieggs Is Finalist for Pittsburgh Technology Council Award

Paul Grieggs, IUP's executive director of information technology security, has been selected as a finalist for the 2019 Pittsburgh Chief IT Security Officer of the Year award.

Posted on 2/25/2019 1:57:23 PM

Balint, Grieggs To Present at KINBERCON 2019

IUP Chief Information Officer Bill Balint and Executive Director of IT Security Paul Grieggs have been selected to present “It’s Not a Project IT Security as a Living Program” at KINBERCON 2019. Presented by The Keystone Initiative for Network Based

Posted on 2/18/2019 11:23:21 AM

National Cyber Security Awareness Prize Winners Announced

The IUP IT Support Center is pleased to announce the four prize winners from October’s National CyberSecurity Awareness Month.

Posted on 11/16/2018 10:41:51 AM

Cyber Security Awareness Month: The Risk of Malware

Malware includes programs such as viruses, trojans, spyware, and ransomware. To keep your computer running efficiently and toprotect your personal information, follow these tips.

Posted on 10/23/2018 9:12:34 AM

Have a Strong Password: Cyber Security Awareness Month Tip

One of the easiest ways to practice cyber security is tomake sure you have a strong password. The longer the password, the harderit is to hack. Make certain you have at least 15 characters in thepassword, and make certain that you never share that password withanyone.

Posted on 10/15/2018 2:49:18 PM

National Cyber Security Awareness: Phishing

Phishingis the malicious attempt to obtain personal information such as usernames,passwords, bank accounts, credit card numbers, etc. by being tricked into opening attachments or clickingon links in e-mail messages. Take a moment to complete the Cyber Securityquiz, and be entered to win a prize!

Posted on 10/8/2018 11:01:36 AM

National Cyber Security Awareness Month

The Institute forCyber Security, IUP IT Support Center, IUP Libraries, and the Center forTeaching Excellence are providing weekly tips to allusers during Cyber Security Awareness Month. This initiative is an effort to ensure that every individual hasthe resources needed to stay safe online.

Posted on 10/5/2018 9:06:21 AM

Updated Account Management Tool for PASSHE/ESS

PASSHE has updated its Self-Service Account Management Tool. In addition to resetting your ESS account password via MyIUP, you can also process password resets via this updated tool.

Posted on 10/2/2018 1:58:02 PM

Telephone System Migration: VoIP

IUP will migrate ourtraditional landline telephone system to a more modern, Voice over InternetProtocol (VoIP) system beginning this fall. In order to adapt to universityoperations in the least disruptive and most cost-effective manner possible, thecurrent plan calls for migrating to VoIP in stages.

Posted on 8/3/2018 10:01:53 AM

iForms, iReports, and Online Reporting Services Unavailable May 19

On Saturday, May 19, IT Services must perform requiredmaintenance on the following systems: iForms, iReports, and Online Reporting Services.

Posted on 5/16/2018 9:45:45 AM

Montgomery Presents on Student Enrollment Analytics Modernization

At the 2018 Higher Education Data Warehouse annual conference, IT Services Coordinator Jeff Montgomery presented with the vendor Performance Architects on “Case Study: StudentEnrollment Analytics Modernization Across 14 Institutions in Pennsylvania StateSystem.”

Posted on 5/2/2018 10:53:05 AM

D2L Scheduled Maintenance: Sunday, May 13

Desire2Learn has announced a maintenance window on Sunday, May 13, 2018. from 1:00 a.m. until 7:00 a.m. D2L will be offline during this time.

Posted on 5/1/2018 4:02:52 PM

Balint Featured in Linkage Magazine

IUP chief information officer Bill Balint’s article, “Creating an IT DR/BC Plan: Build It to Live off the Shelf,” was recently published in Linkage magazine.

Posted on 4/27/2018 8:18:26 AM

Montgomery Presents on Student Enrollment Analytics Modernization in Pennsylvania State System

IT Services coordinator Jeff Montgomery co-presented on “Case Study: Student Enrollment Analytics Modernization Across14 Institutions in Pennsylvania State System” at the 2018 Higher Education Data Warehouse annual conference.

Posted on 4/19/2018 1:12:49 PM

IUP Employee E-mail (I-mail) System Migration

IUP will transition its employee e-mail system (I-mail) to Microsoft Office 365 overthe next several months. IUP employees will each receive 50 GB of mailstorage, plus a modern, web-based interface using Outlook Web Access.

Posted on 3/14/2018 1:50:15 PM

IUP Student E-mail (I-mail) System Migration

IUP will transition its student e-mail system (I-mail) to Microsoft Office 365 soon after Spring Break (currently targeted for the week following Spring Break).

Posted on 3/2/2018 3:11:33 PM

Introducing Professional Development Your Way

Instructional Design Services will now offer customizedprofessional development. You can now choose your topic of interestand how you wish to attend.

Posted on 2/20/2018 2:02:23 PM

Banner 9x Upgrade Planned for February 24–26

On Saturday, February 24, 2018, IT Services will begin the migration to the new Banner Web Client 9x. The focus of this upgrade is for those who use the Banner Web Client, available from iup.edu/banner and MyIUP.

Posted on 2/12/2018 12:14:32 PM

Employees Present at Pennsylvania Banner User Group Conference

IUP employees presented at the Pennsylvania Banner User Group Conference.

Posted on 12/4/2017 9:45:23 AM

Announcing the Online Student Orientation for Spring 2018

The spring 2018 Online Student Orientation is geared toward the first-time learner or those new to online learning at IUP. Students are encouraged to participate in this learning opportunity.

Posted on 12/4/2017 9:02:34 AM

SANS Cyber Security Training

As a follow-up to Cyber Security Awareness Month, the IT Support Center would like to offer additional training for IUP faculty and staff. This training is online and can be completed at your own pace.

Posted on 11/27/2017 10:50:47 AM

Cyber Security Awareness Month: Malware

Malicious software, or malware, can harm your computer, and in some cases, puts your personal information at risk. The ins and outs of malware can get technical. Please take a minute to watch this week’s video regarding malware.

Posted on 10/31/2017 9:47:40 AM

Dropbox Service Being Offered in Two-Year Pilot Project

Posted on 10/25/2017 1:57:26 PM

Cyber Security Awareness Month - Social Media

IUP is proud to be a “champion” as designated by the National Cyber Security Alliance.

Posted on 10/25/2017 11:39:25 AM

Cyber Security Awareness Month: Phishing E-mails

Tips for avoiding e-mail phishing scams.

Posted on 10/16/2017 1:57:36 PM

Cyber Security Awareness Month is Here

October is Cyber Security Awareness Month. The Institute for Cyber Security, the IT Support Center, IUP Libraries, and the Center for Teaching Excellence will join together to provide weekly tips to all end users to ensure that every individual has the resources needed to stay safe online.

Posted on 10/2/2017 10:30:56 AM

Balint, Grieggs to Present at Internet2 Technology Exchange

Coinciding with IUP’s commitment to National Cyber Security Month, IUP Chief Information Officer Bill Balint and Executive Director of IT Security Paul Grieggs will present “It’s Not a Project: The Journey to a Holistic IT Security Program” at the 2017 Internet2 Technology Exchange.

Posted on 9/28/2017 1:38:48 PM

Classroom and Lab Computers Now Updated to Windows 10

As endorsed by the Academic Computing Policy Advisory Committee, IT Services has upgraded nearly all classrooms and lab computers to Windows 10. Users will notice some minor changes as a result of this upgrade.

Posted on 8/30/2017 9:38:00 AM

Office 365 Migration Update

As reported during the spring term, IUP will be migrating to Office 365. The migration will result in an e-mail quota increase for all users to 50GB.

Posted on 8/27/2017 2:11:59 PM

Fall 2017 Online Student Orientation

IUP offers a free Online Student Orientation for first-time or new online learners. Help these students learn how to work with D2L and Moodle by sharing this information.

Posted on 7/31/2017 12:36:35 PM

iwiki Service to be Updated Thursday Morning, July 20

There will be an update to the iwiki service during the Thursday morning maintenance window, July 20, 2017. There will be slight changes to the look and feel of the service.

Posted on 7/18/2017 1:53:18 PM

IUP Wireless Upgrade Scheduled for Thursday, June 29

The security of the IUP wireless network will be upgraded to use a new certificate on Thursday, June 29, 2017. Some Apple/IOS mobile devices may be required to “trust” the newly installed certificate.

Posted on 6/26/2017 2:02:22 PM

D2L Daylight Demos Available

D2L Daylight demos have been scheduled for various dates through May and the summer months. Instructors can see Daylight and have an opportunity to ask questions before August 17.

Posted on 5/9/2017 3:57:46 PM

D2L Daylight is Coming

Desire2Learn—our Learning Management System—is getting a facelift! Starting on Thursday, August 17, 2017, you’ll notice a new look and feel for D2L. Your courses will look more polished and modern than ever.

Posted on 5/4/2017 10:35:27 AM

Balint Presenting on IT Services’ Transformation at CIO Visions Leadership Summit

IUP chief information officer Bill Balint will present on “Leading in a Time of Higher Education Crisis,” discussing IT Services’ transformation practices through the rapid change in technology, staffing, and budget at the upcoming CIO Visions Leadership Summit.

Posted on 4/10/2017 11:25:16 AM

iReports Upgrade Scheduled for April 6

An iReports upgrade is scheduled to occur on Thursday, April 6, 2017, during the normal maintenance window.

Posted on 4/4/2017 9:58:41 AM

McDevitt and Grieggs Present on Cybersecurity Threats and Online Privacy

Theresa McDevitt and Paul Grieggs will present "Campus Awareness of Cybersecurity Threats and Online Privacy Issues" at the Keystone Initiative for Network Based Education and Research (KinberCON).

Posted on 4/4/2017 8:53:09 AM

Rutledge Receives 2016 eCommunities Outstanding Contributor Award

Doug Rutledge, IT Services, received the 2016 eCommunities Outstanding Contributor Award in recognition of his active contributions to eCommunities.

Posted on 3/29/2017 10:35:55 AM

iWiki Upgrade Scheduled for Thursday, March 30

An iWiki upgrade is scheduled to occur on Thursday, March 30, 2017, during the normal maintenance window.

Posted on 3/28/2017 1:40:01 PM

IT Services Featured at KinberCon 2017

Chief information officer Bill Balint will present many of IT Services’ governance, organizational, and operational practices at the upcoming KinberCon 2017 conference in Pittsburgh.

Posted on 3/28/2017 11:45:38 AM

Instructional Design Services Announces Spring 2017 Workshops

Instructional Design Services is pleased to announce the schedule for the spring 2017 workshops. One-on-oneconsultation/training and departmental training are also available.

Posted on 2/11/2017 11:41:58 AM

IUP Employees Present at Pennsylvania Banner User Group Conference

The 17th annual Pennsylvania Banner Group (PA Bug) conference was held November 20–22, 2016, in Grantville, Pa. More than 15 IUP employees attended the event, which drew several hundred attendees.

Posted on 11/28/2016 2:09:26 PM

Power Outage November 20 in Stright Data Center

The Stright Data Center will be without power on Sunday, November 20, from 5:30 to 11:00 a.m. for maintenance required for the Stright Data Center upgrade project. As such, all computing systems will be unavailable.

Posted on 11/14/2016 11:24:00 AM

IUP Featured in Campus Technology Magazine

Bill Balint, IUP's chief technology officer, was interviewed for the Campus Technology Magazine article "Outsourcing IT in Higher Ed: A Necessary Evil?"

Posted on 11/2/2016 4:24:40 PM

Announcing Drop-Add Daily E-mail Digest

The Drop/Add Daily E-mail Digest, created at the requestof ACPAC, provides an e-mailnotification to instructors when students drop or add their courses.

Posted on 9/6/2016 9:53:11 AM

IUP Staff Members Present at Technology Conference

The 2016 Pennsylvania Banner User Group (PABUG) Technology Days Conference was held on May 31 and June 1 at Duquesne University. IUP cosponsored the event with California, Edinboro, and Slippery Rock in support of fellow cosponsor and host Duquesne.

Posted on 6/2/2016 3:54:49 PM

Pfeffer Invited to Participate in Annual ACUTA Conference

Telecommunications Manager Gerry Pfeffer will participate at the 2016 ACUTA Conference, April 24–27, discussing security and compliance as it relates to IUP's telecomm services and environment.

Posted on 4/11/2016 8:42:51 AM

West to Participate in KINBER 2016 Annual Conference

IUP Systems Analyst Kathy West has been selected to speak on her experience and participation at the fall 2015 Super Computing Conference as an awardee of the Women in IT Networking initiative.

Posted on 4/11/2016 8:41:36 AM

Grieggs and West to Present at KINBERCON 2016

IUP Executive Director of IT Security Paul Grieggs will be presenting, and systems analyst Kathy West will be serving on a panel discussion, at the Keystone Initiative for Network Based Education and Research 2016 annual conference in Philadelphia.

Posted on 4/11/2016 8:22:45 AM

Balint Receives PaBUG 2015 Emeriti Award

Bill Balint, IUP chiefinformation officer, was a 2015 Emeriti Award recipient at the annualPennsylvania Banner User Group (PaBUG) conference recently held in Grantville,Pa.

Posted on 1/20/2016 3:22:09 PM

Education Technology Insights Features IUP

Education Technology Insights magazine published an article called "Embracing Cloud Computing for Redefining Education" in its November 2015 issue where IUP Chief Information Officer Bill Balint was featured.

Posted on 1/14/2016 3:39:26 PM

IT Services Phone System Testing

IT Services will conduct a phone system pilot beginning January 4, 2016, in which IT Services’ phones will utilize IUP’s Internet connection instead of a landline.

Posted on 12/17/2015 3:05:03 PM

After-Hours Test Drop-Off Location Change

The location of the after-hours test drop-off has now changed. The new location will be inside the vestibule of the IT Support Center located in Delaney Hall.

Posted on 12/4/2015 1:09:20 PM

Rutledge, Barker, and Balint Give Presentations at Pennsylvania Banner User Group Conference

The 16th annual Pennsylvania Banner Group (PA Bug) conference was held November 22–24 in Grantville, Pa. More than 20 IUP employees, including Doug Rutledge, Eric Barker, and Bill Balint, attended the event, which drew more than 500 attendees.

Posted on 11/30/2015 2:34:45 PM

West, of IT Services, to Participate in SCinet and Attend Super Computing Conference

Kathy West, a member of IUP’s IT Services, was one of five women in information technology selected to participatein SCinet as part of a collaboration of Womenin IT Networking at SC (WINS).

Posted on 11/4/2015 1:56:45 PM

Social Media Awareness

Social networks provide terrific ways to communicate with friends and family and to network. But, careful consideration should be used when online.

Posted on 10/23/2015 1:05:48 PM

Tips for Dealing With Malicious Software and Malware

Malicious software or malware can harm your computer, and in some cases, puts your personal information at risk. Here is a guide to malware for the end user.

Posted on 10/16/2015 1:50:34 PM

Be an Internet Skeptic—Avoid Scams

The IT Support Center responds to hundreds of calls annually from campus community members who fall prey to scams that can compromise personal and financial information. Here are some of the scams we've seen this year and what you can do to avoid them.

Posted on 10/9/2015 12:52:25 PM

Attention: Required Maintenance Banner/URSA for July 6

IT Services must complete required maintenance on the Banner/URSA environments early Monday morning, July 6, 2015. Our plan is to have the system available prior to the start of business. The Banner Web Client and URSA-related links on MyIUP will be unavailable during this time. If you have any questions, pl

Posted on 7/1/2015 2:50:39 PM

D2L Upgrade: Saturday, May 9

The biannual Desire2Learn (D2L) upgrade is scheduled to occur on Saturday, May 9, 2015, from 12:01 a.m. to 12:00 p.m. Eastern Time. During the upgrade period, D2L will not be available. D2L upgrades are scheduled to occur on the Saturdays of fall and spring Commencement. The D2L maintenance and upgrade schedule has

Posted on 4/13/2015 1:19:40 PM

Montgomery to Present on IUP’s Data Warehousing History at 2015 HEDW Annual Conference

IT Services Coordinator Jeff Montgomery has been selected to present at the 2015 Higher Education Data Warehouse (HEDW) annual conference. It is the first time IUP has been selected to present at this event. Montgomery will present on “Creating a Business Intelligence Program at a public university and sha

Posted on 4/6/2015 7:15:02 AM

Unscheduled Maintenance Window for Some Network File Sharing Resources

Posted on 3/26/2015 12:02:35 PM

Check your JunkMail Folder!

Posted on 3/26/2015 12:00:16 PM

Office 365 for Staff and Faculty

IUP staff and faculty are no longer required to visit the IT Support Center and fill out paperwork to receive a copy of Microsoft Office. You can now visit the IT Support Center software page to receive your free copy (Office 365 instructions) . Highlights of Office 365 vs Traditional Media: Licensed

Posted on 2/10/2015 9:34:37 AM

Common Scams

Posted on 2/3/2015 10:42:11 AM

2015 PASSHE Virtual Conference: Come Interface with Your Colleagues

The PASSHE Virtual Conference takes place weekdays, February 9-20, 2015. Theconference features 60 one-hour synchronous sessions on topics highlighting theinnovative and current hot-button issues in using technology in the classroomand in delivering distance education. Sessions will appeal to a variety ofinter

Posted on 2/2/2015 9:22:59 AM

Legacy Streaming Media Service to be Replaced by itube

itube will replacethe existing streaming media service, which will remain fully operational untilMay 15, 2015. All current users of the old streaming service will need tomigrate any desired files to itube before the May 15, 2015, deadline. Conversion instructions areprovided on our Streaming Media web

Posted on 1/23/2015 8:24:17 AM

Montgomery to Present at Data Warehousing Event

IT Services Coordinator Jeff Montgomery has been selected to present at the 2015 Higher Education Data Warehouse annual conference.

Posted on 1/12/2015 2:30:04 PM

itube to Replace Legacy Streaming Media Service

itube will replace the existing streaming media service,which will remain fully operational until May 15, 2015. All current users of the old streaming service will need to migrate any desired files to itube before the May 15, 2015, deadline. Conversion instructions are provided on our Streaming Media web page.

Posted on 12/15/2014 3:07:32 PM

Cyber Security Awareness Competition Deadline

Posted on 11/12/2014 4:35:36 PM

Enjoy a Free Webinar in Celebration of National Distance Learning Week

In celebration of National Distance Learning Week (November 10–14, 2014), the United States Distance Learning Association is sponsoring a series of free webinars. Topics include instructional design, videoconferencing, course quality, and student assessment and retention. For a complete list of webinar topics and de

Posted on 11/6/2014 3:32:07 PM

Now Available: IUP’s iblog Blogging Service

IT Services is pleased to announce a new blogging service. iblog, as it is being branded, is open to all IUP faculty, staff, and students with active network accounts, with additional services available for classes, organizations, and departments. iblog uses the CampusPress (WordPress) platform and replaces IUP’s Mo

Posted on 10/31/2014 1:05:50 PM

Stay Safe When Social Networking

Social networks, such as Facebook, Twitter, and Google+, provideterrific ways to communicate with friends and family and to networkprofessionally. However, careful consideration should be used when sharinginformation online. What you share can be damaging to your reputation, preventyou from getting a job, and

Posted on 10/24/2014 1:37:25 PM

Win $100; Build Cyber Security Awareness

Posted on 10/16/2014 2:42:58 PM

End-User Guide to Malicious Software

Malicious software or malware can harm your computer, and in some cases, puts your personal information at risk. The ins and outs of malware can get technical. The following is a brief guide to malware for the end user. Malware includes programs, such as viruses, spyware, and adware: Viruses , just like human

Posted on 10/14/2014 11:01:45 AM

IT Services Employees to Present at 2014 Pennsylvania Banner User Group Conference

IT Services employees will participate in four presentations at the 15th annual Pennsylvania Banner User Group (PABUG) Conference, November 24–25, 2014. Lance Williams, systems analyst, will present “IUP Banner Document Management Implementation Overview.” Doug Rutledge, systems analyst, will present “IUP Mobi

Posted on 10/10/2014 7:18:05 AM

IT Services to Be Represented at Internet2 Technology Exchange

The Internet2 Technology Exchange, a prestigious technical event for the global research and education community, will include representatives from IUP IT Services for the first time when it convenes October 26–30, 2014. Paul Grieggs, executive director of IT Security, has been invited to present IUP’s federated ide

Posted on 10/10/2014 7:16:26 AM

Be an Internet Skeptic: Avoid Scams

Posted on 10/3/2014 2:25:31 PM

Participate in IT Support Center’s Cyber Security Awareness Contest

Posted on 10/2/2014 11:44:19 AM

Celebrate National Cyber Security Awareness Month

Join the IT Support Center as we celebrate National Cyber Security Awareness Month (NCSAM) all through October! This national initiative is an effort to ensure that every American has the resources needed to stay safe online. Stay tuned to IUP Daily for weekly updates and tips regarding online security.

Posted on 9/30/2014 9:00:25 AM

Profile Pictures for D2L or Moodle Coming October 1

Beginning October 1, 2014, faculty and students will be able to upload a photo of themselves into their profiles in D2L and Moodle. Faculty have requested this capability in order to create a greater sense of community within courses. Note: Uploading photos is strictly voluntary, so faculty member

Posted on 9/29/2014 8:47:22 AM

Save the Date: IUP to Host D2L Day

Posted on 9/17/2014 2:21:43 PM

IT Services Announces Fall 2014 Workshop Schedule

IUP IT Services is pleased to announce its Fall 2014 Workshop Schedule. This semester’s schedule features workshops for D2L, Blackboard Collaborate Web Conferencing, and the itube streaming media service. Additionally, our Brown Bag and Webinar series highlight various topics related to the use of technology in the

Posted on 9/12/2014 10:33:20 AM

Fall 2014 Qualtrics Update

Coming in fall 2014, one less password to remember! Qualtrics, the online survey software tool, will be included in the IUP Single Sign-On (SSO) family of services. You will no longer need to create a separate Qualtrics username in order to use the application. What is single sign on, and what does it m

Posted on 8/21/2014 9:12:35 AM

Moodle 2.6 Upgrade Scheduled for Thursday, August 14, 2014

With the fallsemester rapidly approaching, faculty, staff, and students will want to beaware of the following transition-related items. TheMoodle environment will be unavailable between 4:30 a.m. and 7:30 a.m. on Thursday, August 14, while we upgrade from Moodle v2.4 to Moodle v2.6. After 7:30 a.m.,

Posted on 8/11/2014 7:57:33 AM

Desire2Learn and Brightspace

Posted on 8/7/2014 10:12:44 AM

Wireless Certificate Update

On July 23, 2014, IUP will transition to a new wireless security certificate. The previous certificate is set to expire and must be renewed. The transition to the new certificate will impact some wireless devices on the network. You will need to do the following on your device when you bring it to campus after July

Posted on 7/21/2014 12:30:00 PM

Dadson and Toy to Present on Mobile Devices and BYOD

IT Services staff Ben Dadson and Cody Toy will present “A State Institution’s Steps to Embracing Mobile Devices and BYOD using MDM” at the Penn State MacAdmins Conference, July 9–11, 2014. Their presentation will include best practices and lessons learned using the AirWatch mobile device management solution on man

Posted on 7/7/2014 8:33:44 AM

Microsoft Office 2013 Becomes Standard for Fall 2014

Just afriendly reminder that the Academic Computing Policy Advisory Committee (ACPAC)made a recommendation in its February meeting to upgrade to Microsoft Office2013 in the public labs and standard multimedia classrooms beginning in fall2014. As such, the four public labs—the Library, Leonard, Eberly, and Stri

Posted on 6/12/2014 1:53:18 PM

Microsoft Office 2013 Becomes Standard in Fall 2014

Just afriendly reminder that the Academic Computing Policy Advisory Committee (ACPAC)made a recommendation in its February meeting to upgrade to Microsoft Office2013 in the public labs and standard multimedia classrooms beginning in Fall2014. As such, the four public labs—Library, Leonard, Eberly, and Stright—

Posted on 6/3/2014 2:25:44 PM

I and N IUP Network Drives Decommissioned May 12, 2014

The “I” and “N” drives on the IUP Network will be decommissioned on May 12, 2014. However, the “I” drive will remain in a read-only configuration through the conclusion of Summer II. The primary reasons for this action are the notable decline in the usage of these drives due to the emergence of alternati

Posted on 4/29/2014 10:34:52 AM

IT Services Again Featured by Campus Technology

Posted on 4/21/2014 10:26:20 AM

D2L Upgrade: May 10, 2014

The biannual Desire2Learn (D2L) upgrade is scheduled to occur on Saturday, May 10, 2014, from 12:01 a.m. to 12:00 p.m. Eastern Time. During the upgrade period, D2L will not be available. D2L upgrades are scheduled to occur on the Saturdays of Fall and Spring Commencement. The D2L maintenance and upgrade schedule ha

Posted on 4/18/2014 3:23:57 PM

Internet Explorer Upgrade April 19, 2014

IT Services is happy to announce an Internet Explorer browser upgrade on standard ITS domain computers to version 10. This update will take place during the daily maintenance period, which runs from 3:00–6:00 a.m., and will begin on April 19 . This update does not require any user interaction. Internet Explorer 10 i

Posted on 4/15/2014 6:57:08 AM

Fall 2014 Online Student Orientation

Are you a first-time online learner, or new to online learning at IUP? The IT Support Center offers a free online workshop for students to prepare for the online learning experience. The Fall 2014 Online Student Orientation (OSO) will be offered August 18–22. During this five-day interactive online workshop, s

Posted on 4/11/2014 8:48:05 AM

Balint to Discuss Building a Campus-Wide Cybersecurity Awareness Program

IUP Chief Information Officer Bill Balint has been selected by Campus Technology magazine to present “Building a Campus-Wide Cybersecurity Awareness Program Without Breaking the Bank” at the 2014 CT Forum in Long Beach, California, on April 9, 2014. Balint joins College of Education and Educational Technology Ass

Posted on 3/31/2014 4:19:12 PM

Passwords, Passwords, Who Has a Password?

Did you know that your network password expires every 180 days? Did you know that you can check the age of your network password in MyIUP? It is important to know this information, as this password is used for MyIUP, connecting to IUP network resources, Moodle, and D2L. To check the age of your network pas

Posted on 3/26/2014 8:55:02 AM

Power Outage Scheduled for March 18, 2014

As announced by Facilities Management, there will be a planned power outage the morning of March 18, 2014. The outage, as indicated, will take place between 4:00 and 6:00 a.m. , prior to the start of the work day. If your office is in one of the buildings in the list below, please follow our guide to take proper p

Posted on 3/14/2014 3:24:06 PM

PASSHE Virtual Conference Archives Available

Were you unable to participate in the 2014 PASSHE VirtualConference? Archived sessions are now available for viewing at your convenienceon the PASSHE Virtual Conference website . Choose from sessions on avariety of topics, including accessibility, course design, videoconferencing,and teaching and learning.

Posted on 3/11/2014 1:59:34 PM

FAQ for Enhanced PC User Privilege Procedure

IT Services is pleased to announce the creation of a new EnhancedPC User Privilege Procedure (FAQ) that will be in effect on April 1, 2014.This procedure standardizes the process, authority, and responsibility forenhanced account privileges with university-owned desktop and laptop computersassigned to an ind

Posted on 3/3/2014 9:01:13 AM

Enhanced PC User Privilege Procedure (FAQ)

IT Services is pleased to announce the creation of a new Enhanced PC User Privilege Procedure (FAQ) that will be in effect on April 1, 2014. This procedure standardizes the process, authority, and responsibility for enhanced account privileges with university-owned desktop and laptop computers assigned to an individ

Posted on 2/26/2014 4:03:20 PM

iaccounts: Check out the New Password Reset Service Available Now

Posted on 2/12/2014 9:41:22 AM

Follow the IT Support Center Twitter Feed

A little birdie told us the IT Support Center now has atwitter feed! Search for us @IUPITSupport and follow us. Our tweets will offerrapid response and notifications to students, staff, and faculty about campustechnology and events. If you have any questions, please contact us via ihelp . The IUP

Posted on 2/12/2014 9:15:11 AM

itube: New Service Offers Simplified Video Streaming

IT Services is pleased to announce the itube streaming video service . The service enables IUP faculty and staff to share video content within the IUP user community, as well as externally. Desire2Learn and Moodle integrations make uploading, embedding, and viewing video seamless and simple. Faculty

Posted on 2/12/2014 9:12:54 AM

Interface with Your Colleagues During PASSHE Virtual Conference

Participating in the PASSHE Virtual Conference doesn’t meanyou can’t interact with your colleagues. The IUP IT Support Center will hostopen space for administrators, faculty, staff, and students interested intaking part in the conference. Simply drop by the IT Support Center to takepart. The PASSHE

Posted on 2/4/2014 11:25:28 AM

Windows XP End of Life

Posted on 1/23/2014 3:18:50 PM

Register Now for the PASSHE Virtual Conference

Registration for the 2014 PASSHE Virtual Conference is now open. The conference takes place February 10–21 and is completely free for PASSHE faculty and staff. All you need is a Web connection and to complete the conference registration . A complete conference schedule is available on the PASSHE Virt

Posted on 1/23/2014 11:03:20 AM

New Service Offers Simplified Video Streaming

Posted on 1/17/2014 2:55:23 PM

A Little Bird Told Us...

Posted on 1/17/2014 8:10:16 AM

Are You at Risk? Test Your Cyber Security Knowledge!

As part of National Cyber Security Awareness Month, the IT Support Center invites you test your cyber security risk. Take the Cyber Security Self-Assessment to see if you are a cyber security superstar, or if there are some online behaviors that you might need to improve. After taking the assessment, download

Posted on 10/28/2013 8:08:34 AM

Cyber Security Contest Submissions Due This Week

Students planning to make submissions to the IT Support Center's Cyber Security Awareness Month Creative Project Contest are reminded that the deadline is this Thursday, October 31, at 11:59 p.m. Eastern Time. The IT Support Center is sponsoring the contest in observance of National Cyber Security Awareness Month.

Posted on 10/28/2013 7:54:27 AM

Reminder: IT Support Center Cyber Security Contest

In observance of National Cyber Security Awareness Month, the IT Support Center is sponsoring a Cyber Security Awareness Creative Project Contest. IUP students are encouraged to generate creative projects that could be used to build awareness of safe online behaviors and awareness of cyber security threats. This p

Posted on 10/17/2013 12:52:54 PM

Recognize Spam and Phishing E-mail

Posted on 10/17/2013 9:20:44 AM

How Strong is Your Password?

Posted on 10/7/2013 7:14:37 AM

Cyber Security Tip

From Facebook to eBay, we can do just about anything one could imagine online. Signing up takes seconds, and all it requires is a valid e-mail address! We often ignore the important role that our e-mail account plays in the online world. In today’s world, e-mail is our virtual identity and key to accessing online s

Posted on 10/4/2013 10:42:37 AM

Update: Moodle Transition

Beginning in February, IT Services began notifying faculty to identify their transition plans for the upcoming discontinuation of Moodle 1.9. Currently, there has been almost 100 percent participation from faculty. IT Support Center staff have already begun converting courses per faculty requests. Course conversi

Posted on 4/30/2013 7:54:24 AM

IUP Recognized by National Cyber Security Alliance

Indiana University of Pennsylvania is one of seven universities in Pennsylvania and 118 in the nation recognized by the National Cyber Security Alliance for its work in connection with National Cyber Security Awareness Month 2012.

Posted on 10/25/2012 8:50:29 AM

Weekly Tip #4 for National Cyber Security Awareness Month: Acceptable Use Policy

Are you familiar with the university’s IT Acceptable Use Policy ? This policy is a framework to ensure that IT resources are used in an appropriate fashion, supporting the university’s mission and institutional goals. It also outlines the responsibilities of users of IT resources, along with prohibited uses of thos

Posted on 10/19/2012 8:46:20 AM

Luminis Portal Demonstrations on April 5 and 6

Representatives from ellucian (the vendor that provides IUP’s Banner/URSA environment) will be on campus on Thursday, April 5, and Friday, April 6, 2012, to demonstrate the potential of the Luminis portal that has been purchased by IUP. Faculty, staff, and students are welcome to attend either session. Each session

Posted on 3/29/2012 7:54:11 AM

Never Give Your Passwords to Anyone

As a new academic year begins, you are reminded to NEVER share your passwords with anyone. Follow these tips to keep your passwords safe: If you receive an e-mail message asking for your username and password, do not respond! No one at IUP will ever ask for this information in an e-mail message. Be sus

Posted on 8/25/2011 8:38:41 AM

IT Support Center Hours Extended for Final Exam Processing

The IT Support Center will have extended hours for final exam pick-up and drop-off: Tuesday, May 3, through Friday, May 6 7:30 a.m.–7:00 p.m. Saturday, May 7 10:00 a.m.–6:00 p.m.

Posted on 4/29/2011 6:20:05 PM

SunGard Higher Education to Demonstrate Product Offerings at IUP

ellucian—the supplier of IUP’s Banner computing system—will be at the Crimson Events Center on Wednesday, October 28, 2009, to demonstrate product offerings not currently utilized by IUP. Members of the IUP community are welcome to attend, and feedback will be appreciated. See SunGard Higher Education Demonst

Posted on 10/12/2009 3:09:09 PM

Show More News +