Be Punctual
- Always be on time.
- If you are going to be late, be sure to contact your employer BEFORE your scheduled start time.
Keep Information Confidential
- Some jobs require that you hold strict confidentiality standards because some information cannot be shared with anyone outside of the office.
- Before starting a new position, be sure to consult with your employer to identify what may be considered confidential in your work place.
Polish Your Communication Skills
- No matter what job you perform, you will always need to communicate with other people.
- Communication skills not only include spoken communication, but also non-spoken communication (body language, appearance, etc.).
Appear Clean and Presentable
- The first impression a customer or an employer will make is based on your appearance.
- Wear suitable clothing for your position and maintain good personal hygiene.
- Dress for success!
Be Dependable
- Don't keep your employer guessing about your work ethic.
- Show up on time for work, work while at work and complete tasks assigned to you.
Know What You Are Expected to Do
- During the interview, clarify job responsibilities.
- When hired, get a copy of the responsibilities in writing.
- Have Enthusiasm
- Take pride in your job.
- Communicate that to others by having a positive attitude.
Follow Through on Projects
- Projects given to you by your supervisor are important to the company or to your supervisor, even if you do not think so.
- Put your full attention into every project you are asked to perform.
- When completing projects, pay attention to specifics (such as deadlines, requirements, and the expectations your employer specifies).
Follow Office Procedure
- Each office operates differently.
- Adapt to meet your current office's expectations and procedures (as long as they are ethical, of course).
Brush Up on Proper Phone Etiquette
- Any time you speak on the phone, you need to be professional in your conversation.
- For helpful tips on phone etiquette, please visit our Phone Etiquette page.
Use Good Message-Taking Skills
If you are taking a message for someone, be certain to obtain correct information, which includes:
- Correct spelling of person's first and last name
- Callers telephone number, including area code
- The department or company name
- A detailed message
- Note the time and date that you took the message
- Be detail oriented