Be Punctual

  • Always be on time.
  • If you are going to be late, be sure to contact your employer BEFORE your scheduled start time.

Keep Information Confidential

  • Some jobs require that you hold strict confidentiality standards because some information cannot be shared with anyone outside of the office.
  • Before starting a new position, be sure to consult with your employer to identify what may be considered confidential in your work place.

Polish Your Communication Skills

  • No matter what job you perform, you will always need to communicate with other people.
  • Communication skills not only include spoken communication, but also non-spoken communication (body language, appearance, etc.).

Appear Clean and Presentable

  • The first impression a customer or an employer will make is based on your appearance.
  • Wear suitable clothing for your position and maintain good personal hygiene.
  • Dress for success!

Be Dependable

  • Don't keep your employer guessing about your work ethic.
  • Show up on time for work, work while at work and complete tasks assigned to you.

Know What You Are Expected to Do

  • During the interview, clarify job responsibilities.
  • When hired, get a copy of the responsibilities in writing.
  • Have Enthusiasm
  • Take pride in your job.
  • Communicate that to others by having a positive attitude.

Follow Through on Projects

  • Projects given to you by your supervisor are important to the company or to your supervisor, even if you do not think so.
  • Put your full attention into every project you are asked to perform.
  • When completing projects, pay attention to specifics (such as deadlines, requirements, and the expectations your employer specifies).

Follow Office Procedure

  • Each office operates differently.
  • Adapt to meet your current office's expectations and procedures (as long as they are ethical, of course).

Brush Up on Proper Phone Etiquette

  • Any time you speak on the phone, you need to be professional in your conversation.
  • For helpful tips on phone etiquette, please visit our Phone Etiquette page.

Use Good Message-Taking Skills

If you are taking a message for someone, be certain to obtain correct information, which includes:

  • Correct spelling of person's first and last name
  • Callers telephone number, including area code
  • The department or company name
  • A detailed message
  • Note the time and date that you took the message
  • Be detail oriented