Multimedia Classroom Frequently Asked Questions

Below is a list of issues that you may experience while using the multimedia classroom equipment. If you would like further assistance or technical support, please log a ticket in ihelp with your questions.

What do I do when the projector will not turn on or off?

  • If you have a projector remote, try using it to power the projector On/Off.
  • If you do not have a projector remote, please log a ticket in ihelp for assistance. If you are still unable to power on the unit, then the bulb may need to be replaced.

What should I do when the projector image is very dim or dark?

What should I do if the image on the screen appears blurry?

What should I do when I am unable to control the equipment or the software interface does not appear to be responding?

How do I use my laptop in a multimedia classroom?

To connect a laptop to the projector:

  1. Connect the laptop using the supplied monitor (VGA) cable.
  2. If audio output from the laptop is needed, connect the sound cable.
  3. On the Class Room Control screen, click on the "Laptop" button.
  4. On some laptops you may need to toggle the use of the external monitor port. Please log a ticket in ihelp for further assistance.

What do I do if I can not log into the computer or it is malfunctioning?

I am receiving a blue screen/"no signal" message on the projection screen. How do I fix this?

What should I do when I can't hear any sound or the sound is not balanced and/or is too loud/soft?

Why won't my DVD disc or audio CD play in the DVD player?

Why won't my VHS cassette play in the VCR?

Why won't my VHS cassette eject?

Why won't the buttons on the VCR/DVD player work?

Why is the screen black or blank when I try to use the document camera?

What should I do if the focus, tint, contrast, or exposure appear incorrectly on the Document Camera?