Good manners aren’t about “putting on airs.” They are about making people feel at ease—at the table, in business meetings, and at social events. The impression you make on someone will determine your ability to succeed as much as your on-the-job abilities and knowledge. Business manners parallel social manners. They are characterized by consideration for others—whether they are customers, clients, or co-workers.
On the JobOn the PhoneIn Business MeetingsOn the RoadLunch/Dinner Parties or Invitations