Request Support

Ihelp is used by IUP for questions related to IT and other university business processes. To provide efficient service, the IT Support Center handles or triages all ihelp tickets and routes the request or issue to the appropriate team. By allowing the IT Support Center central management of tickets, associated IT groups are allowed to focus on relevant issues for the university. In addition to IT questions, there are functional offices—Admissions and Registrar, for example—that participate in ihelp to provide functional support to the university. 

Log in to ihelp using your IUP credentials to submit requests for technology assistance. If you are not able to log in, you are encouraged to use the other methods listed on this page. 

Follow these steps to create your ihelp ticket:

1. Log in to ihelp.iup.edu with your network credentials.
2. Click Add New on the top left-hand side.
3. Type in your information as requested, including your reason for the request.
4. Click Submit.
5. You will receive an email that your request has been submitted. 

Virtual IT Support is a service where the university community can connect via Zoom to receive live help desk support for all technology-related issues.

Support is offered Monday through Friday, from 8:00 a.m. to noon and 1:00 to 4:30 p.m. No appointments are required for support.

Summer hours are 8:00 a.m. to noon and 12:30 to 4:00 p.m. 

What to expect

After joining the Zoom session, you will be placed in a waiting room until the staff are ready. When you are admitted to the Zoom room, the host will ask you to briefly describe your issue. Based on your issue, they will move you to a breakout room where a technician will join you. 

You may be asked to share your screen. At the bottom of the Zoom window, look for the green Share Screen button. After clicking Share Screen, a window will appear asking you what you would like to share. By default, your entire screen will be shared. Click the blue Share button in the bottom right to begin sharing. The technician may request remote control of your computer if needed. 

If you are having an issue with your computer, you can also join the Zoom session from a mobile device and use the camera to show the technician your issue. 

Join Virtual IT Support on Zoom

Email

Active IUP students, staff, and faculty are asked to contact IT Support via ihelp.

IT Support can be reached at it-support-center@iup.edu. 

Phone

IT Support can be reached via phone at 724-357-4000 during normal business hours: Monday through Friday 8:00 a.m.–4:30 p.m.

Contact Form

This form should only be used if you are having an issue with your MyIUP/Network account or if you do not have a current active computing account at IUP. If you have an active IUP account, please log your request via ihelp. 

If you are entering a non-IUP email address for us to contact, please make sure to also provide your IUP username and/or University ID in the description. 

Students can visit the IUP IT Support Center in Delaney Hall to get assistance with technology issues. Helpdesk staff can assist with student-owned computers and other technology questions. 

Our office is located on the ground floor of Delaney Hall across from the outside basketball courts. There is a banner above the door that reads “IT Support Center.” Use the interactive campus map to find our location. See the footer for our current hours.

IUP Libraries and IT Support are combining efforts to provide support outside normal business hours. The Library IT Support desk is open Monday through Thursday, 4:30–9:30 p.m. (available during semesters). See exceptions to regular Library hours.

Located at the Hawks Q&A desk in Stapleton Library.