The Technology Operations Team has developed a standard support model for IUP-owned mobile devices. This allows for an increased support level by technology staff across campus. All purchases of IUP-owned smartphones must be coordinated through the Accounts Payable office at 724-357-3874.

Mobile devices supported by the IT Support Center

These smartphones and tablet devices have been tested and approved for use by IUP employees. If you need assistance in determining which device to purchase, please log a ticket via ihelp. Only phones and tablets owned by IUP are supported.

Pricing for cell phones differs between carriers. The Financial Operations Office will be able to provide current pricing across the models for each provider.

  • iPhone X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE, 12, 13, 13 Pro
    • Requires purchase of AppleCare.
  • Samsung Android Devices Only

Please complete the IUP Smartphone Request Form to begin the ordering process; non-smartphone requests should use the IUP Wireless Phone Request Form. There is no insurance available for smartphones.

  • Apple iPad* (Wi-Fi and Cellular)

Cellular iPads must be purchased through the service provider by the Financial Operations Office. Please log an ihelp ticket for Wi-fi-only iPads. See the iPad Specifications before creating your ihelp ticket.

Please complete the IUP Smartphone Request Form to begin the ordering process (non-smartphone requests should use the IUP Wireless Phone Request Form).

Once the smartphone arrives on campus, you will be notified by the Accounts Payable office to pick up the device. Proceed with the device setup using the instructions below. If you need assistance, please log a ticket via ihelp.

Only IUP-owned smartphones are supported by IUP technology staff. All IUP-owned smartphones must be billed and managed through the Accounts Payable office. The IUP connection service is only available for IUP-owned devices that have been tested and approved by the IUP Technology Operations Team. The purchases of IUP-supported smartphones and the IUP connection service are only available for faculty and staff.

For additional information on the standard support model for IUP-owned devices, please log a ticket via ihelp.

Please note: The IT Support Center offers limited support for personal mobile devices like smartphones, tablets, and e-readers.

  • IT Support Center
  • Delaney Hall
    950 Grant Street
     Indiana, PA 15705
  • Phone: 724-357-4000
VIRTUAL IT SUPPORT VIA Zoom
https://iupvideo.zoom.us/my/virtualitsupportcenter
Fall and Spring Semesters:
Monday through Friday:
8:00 a.m.–Noon
1:00 p.m.–4:30 p.m.
Summer and Winter Sessions:
Monday through Friday: 
8:00 a.m.–Noon
1:00 p.m.–4:00 p.m.
 
DELANEY OFFICE HOURS
Fall and Spring Semesters:
8:00 a.m.–4:30 p.m.
Summer Session:
8:00 a.m.–4:00 p.m. 
Winter Session:
By appointment only