Self Service Password Reset (SSPR)

IUP uses Microsoft Self Service Password Reset to manage account setup and password resets. This is available for users to perform first-time account set-ups and self-service password resets for IUP computing accounts.

Registering for SSPR

In an effort to streamline the password reset process, IUP is transitioning from iaccounts to Microsoft Self Service Password Reset. One new enhancement is the ability for verification codes to go to international phone numbers. Also, you have the ability to add a personal email address as a recovery option.

All users will be required to register a personal cell phone number or email address. You will be prompted to add this information when logging in to your IUP account. Learn how to register for SSPR.

At any time, you can go to the Microsoft account portal and edit your reset options. 

iaccounts will still function for password resets until Microsoft SSPR is fully implemented.

If you no longer have access to any of your reset options, contact IT Support for assistance. 

Resetting your password

Once you have registered for SSPR, you can use the instructions below to reset your password—you will no longer need to use iaccounts. 

1. Go to the Self Service Password Reset portal. 
2. Enter your full IUP email address (including @iup.edu)
3. Enter the letters shown to verify your humanity (click the audio icon for an audio challenge)
4. Select from your registered options and follow the instructions to verify your identity. 
5. Enter a new password and confirm it. 
6. Click Finish. 

Your password has now been reset! It may take up to five minutes for your new password to work everywhere. 

If you have any devices connected to the wireless network, you will need to forget the network and set up wireless again. 

Password Requirements: 

• Passwords must be at least 15 characters in length. 
• You cannot reuse old passwords.
• Your password will expire one year from the day it was set. 
• Follow our Password Tips and Best Practices.