Steps are being taken to prioritize the safety of the ARP vendor's employees as well as their clients. Effective March 16, 2020, retirement counselors have temporarily suspended on-site visits as well as face-to-face client meetings.

Employees are to contact their retirement plan representative below to reschedule face-to-face appointments and for further contact instructions.

PlanRepresentativeTelephone numberEmail address
SERS *Heidi Hughes800-633-5461
Fidelity InvestmentsGeorge
TIAAChad Firmstone

877-209-3136 or


* The SERS office will close for a period of two weeks beginning Tuesday 3/17/2020 due to Govenor Wolf's restrictions on the spread of the Coronavirus. During this time emails and voicemails will NOT be checked. If the SERS office will be closed longer, status changes to a longer closure, voicemail will be updated. Please contact SERS at 1-800-633-5461 (or 412-770-1148) extension 3205 for more information on reopening dates.