General Information

An alias is defined as an alternate email name (e.g., an alternative to your username).

Your email account is defined by your IUP computing username. Your username is also your email address (username@iup.edu). 

To help protect the IUP network and its users, IUP does not permit delivery of email messages that contain high-risk attachments. Email messages that contain attachments of any of the file types noted below will not be delivered to IUP email accounts.

When such an attachment is encountered, the IUP email system will return the message to the sender with a note reporting that the message cannot be delivered because it contains a restricted attachment.

Please note that if you include a file of these types in a ZIP file, even though you rename the ZIP file per the renaming note, the attachment will still not send. 

When files with these extensions need to be exchanged, the sender and receiver can use one of the following options:

• See the Renaming email attachments link to rename extension of file
• Exchange files via your OneDrive space, network share or Teams space

Renaming a file to include an extension that is not restricted is the easiest way to work within the requirements of attachment filtering. The steps below outline how to accomplish renaming files for an email exchange.

1. Click once on the desired file, then right-click and select Rename from the pop-up menu.
2. When the file name is highlighted, retype the file name with an extension that is not restricted. For example, the file "test.exe" would be renamed to "testfile-exe.txt."
3. When you see the "Rename" dialog box, you will need to select Yes to rename the file.
4. Attach and send the file using your desired email client (e.g., Outlook).
5. The person who receives the message must rename the attached file back to its original name. Once they save the attachment to a desired location, follow steps 1 through 3 to rename the file.

If your device is university-owned, Office 365 is installed and waiting for a password.

For iOS devices, go to Settings --> Accounts & Passwords --> IUP Office 365 --> Account and enter your network password in the password field.

For Android devices, go to the Agent app, click Notifications, click the Exchange Email Password Required message, and enter your password twice.

Your IUP email account can be set up on your iPhone in the Settings app. It will be configured under Accounts and Passwords. Follow these instructions to set up email on an iOS device. If the server configuration is required, then please use the Office 365 email Server Configuration Info FAQ entry below.

Your IUP email can be set up either through the Gmail app or the email app for Android phones. There is also the option for using the Outlook application. Follow these instructions to set up email on an Android device. If the server configuration is required, then please use the Office 365 email Server Configuration Info FAQ entry below.

Your IUP email can be set up either through the Mail application on your Windows 10 computer. Follow these instructions to set up email on Windows 10 mail. If the server configuration is required, then please use the Office 365 email Server Configuration Info FAQ entry below.

You can download Office 365 to your home machine and/or non-standard machine as follows:

1. Browse to office.iup.edu and log in with your network/MyIUP username/password.
2. On the right-hand side of the landing page (above People), click on the Install Office apps drop-down, then select Office 2016.
3. You will then follow the step-by-step instructions to install the applications on your machine.

Open the Outlook Desktop client on your Mac. 

If you are not prompted to enter your IUP email address, go to Preferences > Accounts to Add Email Account.  Click Add Email Account.

Enter your email address - username@iup.edu

When prompted, log in to the Web Single Sign On screen to log in with your IUP credentials.

If you are signed up for Duo, complete the multifactor authentication.

You will be connected to your email account and folders will start to appear and load in the client.

You can download Office 365 to your home machine and/or non-standard machine as follows:

1. Browse to office.iup.edu and log in with your network/MyIUP username/password.
2. On the right-hand side of the landing page (above People), click on the Install Office apps drop-down, then select Office 2016.
3. You will then follow the step-by-step instructions to install the applications on your machine.

The following is the information you will need to configure IUP's incoming and outgoing mail server of email clients, or when setting up the account on a mobile phone or other mobile device.

Senders of email messages to IUP email accounts that do not exist, are not active, or that have exceeded their space quota will receive a Non-Delivery Report message.

The following steps should be taken:

1. If the Non-Delivery Report message states that the recipient has an "unknown user account," the sender can search for the individual using the IUP Online Directory.

2. If the Non-Delivery Report message states "account is full (quota exceeded)," it is recommended that the sender contact the office or department of the intended recipient. Contact information for each specific office or department can be found by searching our A to Z index.