New IUP Resources Available for Students

Posted on 8/18/2020 5:32:47 PM

Dear IUP Students,

I want to take this opportunity to wish you well as you begin your fall semester at IUP.

We all have many elements of our lives that are going to be different. You are getting used to hybrid, synchronous, and asynchronous classwork, virtual events, and navigating your life as a college student during the coronavirus pandemic. We know that this adjustment may not be a seamless transition for many of you. So, I’d like to draw your attention to two new initiatives we’ve been developing over the summer to assist all students in receiving the help you may require.

Hawks Q&A Center

Firstly, let me draw your attention to the one-stop-shop: the Hawks Q&A Center. If you have questions about IUP, this is your go-to resource. The folks working in the Center are here to unravel whatever may feel complicated to you. If you aren’t sure who to ask or have trouble finding the right office to assist you, the Center’s staff will help.

To contact the Center, you can utilize zoom to speak with someone directly or submit an ihelp ticket for a quick response. We are looking to make the Center a physical location next semester, so stay tuned for more information.

For this semester, you should visit the Center’s website. There, you will be able to choose the zoom or ihelp option.

IUP Guide Program

We are proud to announce that the IUP Guide Program is up and running! 

All first-year students have already been assigned a Guide who will be in contact with you this week.

For upper-level students, you can request a Guide or make a referral on behalf of another student. Faculty and staff can also make referrals for students. Referral requests should be sent to

So, what is a Guide? IUP Guides are professional staff and faculty members who volunteered to be part of the program. These folks are dedicated to helping their students throughout their entire stay at IUP. Students can reach out to their Guides for assistance, to get their questions answered, or just to have someone to talk to. 

Remember, Guides are not academic advisors, nor are they counselors. All students will have an academic advisor assigned to them by next week. Any student interested in receiving counseling services may do so by contacting our Counseling Center via phone at 724-357-2621 or via email at They are open Monday through Friday from 8 am to 4:30 pm. In the case of an emergency, please contact the Indiana County Crisis Hotline at 1-888-333-2470 or University Police at 724-357-2141.

I hope that you will take advantage of these new services that we have made available to you. Remember, we are here to help, and no question is too small or large. We will get through these challenging times together as one university, a united IUP. Go Hawks!

Thomas C. Segar, Ph.D.