LibQUAL: Measuring Library Service Quality

  • Regular, careful assessment of our library services helps us measure our impact on student success, identify areas where our services can be improved, demonstrate the value of the library, and understand the needs of twenty-first-century scholars and students.

    For the past 10 years, we have partnered with the Keystone Library Network to survey our users using the LibQUAL+® survey instrument, using the results to identify best practices, analyze deficits, and effectively allocate our resources.

    During the fall semester 2018, the IUP Libraries will again participate in the LibQUAL+ survey to assess the quality of our library service offerings, and we invite you to take part! 

    How to Take The Survey

    A link to the LibQUAL+ survey will be electronically sent to all IUP students, faculty, and staff by the Office of Institutional Research Planning and Assessment. The survey will start on October 1 and end on November 9, 2018.

    Upon completion of the survey, randomly selected participants will have the chance to win one of several incentive prizes, including a wide-screen television (first prize), five Amazon gift cards worth $50 (second place prizes), and five Amazon gift cards worth $25 (third place prizes).

    How LibQUAL+ Helps

    By conducting the survey, we will be able to study:

    • Institutional data and reports that help us assess whether our library services are meeting the expectations of our users;
    • Aggregated data and reports that allow us to compare our performance with that of peer institutions.

    Furthermore, the LibQUAL+ survey will provide library users the opportunity to tell us where our services need improvement, so we can respond to user  expectations, and help us develop new services. 

    Informed Consent

    Participation in this study is voluntary; all students, staff, and faculty over the age of 17 are free to decide not to participate in this study or to withdraw at any time without adversely affecting their relationship with the investigators or IUP. Your decision will not result in any loss of benefits to which you are otherwise entitled.

    If you choose to participate, all information will be held in strict confidence and will have no bearing on your academic standing or services you receive from the university. Your response will be considered only in combination with those from other participants. The information obtained in the study may be published in library journals or presented at library meetings, but your identity will be kept strictly confidential.