Information regarding IUP’s Voice Over Internet Protocol (VoIP) phone system
IUP is converting from the Centrix phone system to VoiP. The conversion from our current phone system to VoIP will be a process spanning three academic years. This conversion is being completed by building. If your building has been converted, please consult the documentation on this page for assistance.
If you have any questions about the conversion, please log an ihelp ticket.
Included are manuals for VoIP and the new Mitel phones that will be in use with the new VoIP system.
IUP User Guide - VOIP 101
Please review the manual regarding your new phone along with using the new phone system.
Tips for your new phone setup.
Available Features of the VoIP Phone System
Feature comparison of VoIP and its benefits over the current Centrex system.
Accessing your VoIP voice mail the first time
Select the voice mail button on your phone, or press *62 to access voicemail.
Input the default passcode. Information is provided via your office contact for the conversion.
Input a new passcode (needs to be at least six digits long), press # to save
Input the new passcode a second time for confirmation, press # to save
Say your name to record the default greeting. This will play your name as a greeting when users leave a message.
Press # to save
Listen to name recording
Press * if satisfied and save
# - to repeat menu.
You can also personalize your greeting by selecting option 5 “Record new announcement” and by selecting option 1 “Record audio announcement.”
When recording is complete, select # to save personalized greeting.
Updating Voicemail Options
Connect to your voicemail box.
Select Option 1 – Access voicemail box
Option 3 – greeting menu
Option 5 – record new announcement
Option 8 – Change passcode
Accessing your voice mail from outside your office
Dial 724-357-1287 from mobile cell
phone or landline.
Type in your extension (ie: 71234)
Enter your passcode when prompted (ie: '23457#’)
Press option 1 to get to voicemail
Total Recording for your Voice Mail Box
Each voicemail box can hold up to 30 minutes of recordings.
Quick Tip Guide
Review this Quick Tip Guide for the new VoIP system being implemented across IUP. If you have any questions about VoIP, please log a ticket via ihelp or by contacting the IT Support Center at 724-357-4000.
Complete Mitel Documentation
This User Guide for the new Mitel phones that are in use with the VoIP system being implemented across IUP. If you need assistance with your phone, please log an ihelp ticket explaining the issue that you are experiencing.
The conversion from our current phone system over to VoIP will be a process spanning three years. Below are the buildings planned for each year of the conversion. If you have any questions about the conversion, please log an ihelp ticket.