Information regarding IUP's Voice Over Internet Protocol (VoIP) phone system
Details about VoIP and its benefits over the current Centrex system. Included are manuals for VoIP and the new Mitel phones that will be in use with the new VoIP system.
Tips for your new phone setup.
Available Features of the VoIP Phone System
How do I set my voicemail password?
Select the voice mail button on your phone, or press *62 to access voicemail.
Input the default password given – (i.e., 123456#)
Input new password (needs to be at least six digits long), press # to save
Input new password a second time for confirmation
Press # to save
Say your name to record the default greeting. This will play your name as a greeting when users leave a message.
Listen to name recording
Press * if satisfied and save
# - to repeat menu.
You can also personalize your greeting by selecting option 5 “Record new announcement” and ther selecting option 1 “Record audio announcement.”
When recording is complete, select # to save personalized greeting.
How do I update all voicemail options?
Connect to your voicemail box.
Select Option 1 – Access voicemail box
Option 3 – greeting menu
Option 5 – record new announcement
Option 8 – Change passcode
How do I access voicemail when I'm not in the office?
Dial 724-357-1287 from mobile cell
phone or landline.
Type in your extension (ie: 71234)
Enter your passcode when prompted (ie: '23457#’)
Press option 1 to get to voicemail
How much space does my voicemail box have?
Each voicemail box can hold up to 30 minutes of recordings.
Quick Tip Guide
Review this Quick Tip Guide for the new VoIP system being implemented across IUP. If you have any questions about VoIP, please contact the IT Support Center at 724-357-4000.
Complete User Guide
This User Guide for the new Mitel phones that are in use with the VoIP system being implemented across IUP. If you need assistance with your phone, please log an ihelp ticket explaining the issue that you are experiencing.
The conversion from our current phone system over to VoIP will be a process spanning three years. Below are the buildings planned for each year of the conversion. If you have any questions about the conversion, please log an ihelp ticket.