Information regarding IUP’s Voice Over Internet Protocol (VoIP) phone system
IUP is converting from the Centrix phone system to VoiP. The conversion from our current phone system to VoIP will be a process spanning three academic years. This conversion is being completed by building. If your building has been converted, please consult the documentation on this page for assistance.
If you have any questions about the conversion, please log an ihelp ticket.
Included are manuals for VoIP and the new Mitel phones that will be in use with the new VoIP system as well as some FAQs.
IUP User Guide - VOIP 101
Please review the manual regarding your new phone along with using the new phone system.
Tips for your new phone setup.
Available Features of the VoIP Phone System
Feature comparison of VoIP and its benefits over the current Centrex system.
Accessing your VoIP voice mail the first time
Select the voice mail button on your phone, or press *62 to access voicemail.
Input the default passcode. Information is provided via your office contact for the conversion.
Input a new passcode (needs to be at least six digits long), press # to save
Input the new passcode a second time for confirmation, press # to save
Say your name to record the default greeting. This will play your name as a greeting when users leave a message.
Press # to save
Listen to name recording
Press * if satisfied and save
# - to repeat menu.
You can also personalize your greeting by selecting option 5 “Record new announcement” and by selecting option 1 “Record audio announcement.”
When recording is complete, select # to save personalized greeting.
Updating Voicemail Options
Connect to your voicemail box.
Select Option 1 – Access voicemail box
Option 3 – greeting menu
Option 5 – record new announcement
Option 8 – Change passcode
Accessing your voice mail from outside your office
Dial 724-357-1287 from mobile cell phone or landline. Select “*”
Type in your extension (ie: 71234#)
Enter your passcode when prompted (ie: 23457#)
Press option 1 to get to voicemail box.
Calling into voicemail from outside of the office presents you with the same options you would have when using your office phone.
Total Recording for your Voice Mail Box
Each voicemail box can hold up to 30 minutes of recordings.
Changing your ringtone
How to change ring tones on 6867i phones:
How to set up call forwarding from desk phone
Call forwarding functionality allows users to re-direct their telephone number to another line/cell phone.
There are three options within the call forward menu of the phone; Call Forward All, Call Forward Busy, and Call Forward no answer.
Call Forward All sends every call to the destination number that was set.
Call Forward Busy will play the busy greeting when both lines are occupied, or when a user is on a call and is presented the option of “ignore.” This will also play the busy greeting.
Call Forward no answer and specify the amount of rings before forwarding the call to destination number.
Note: When call forward no answer is set, the voicemail will reside on the destination number's voicemail. The voicemail will not go back to the originating number.
There are four- bottom soft keys located below the display.
The first soft button you will see is Call FWD. Select this button on the phone.
You will now see all three call forwarding options noted above.
To toggle down through the prompts, select the up or down arrows to the right on the display screen.
Toggle to a text box where you can input the TN (ex: 7243574000)
To confirm you’ve placed a call forward, toggle over to the ON checkbox and highlight to become blue.
Select the check button within the arrow keys noted above to place or remove a check.
Note: Placing a check in the ON checkbox means that call forwarding is enabled. If no check is placed, then forwarding is not enabled and calls will ring as normal to your personal number.
Make sure when setting a call forward that it is the correct forward being placed. Refer back to the top of documentation to verify all call forward options.
You can backspace any numbers in the text box field by placing a cursor in the textbox and hitting the second soft key button noted as backspace.
After all settings are confirmed, you will need to select the Save button, which is the first soft button key.
This will take you back to the main display screen of your phone.
If call forwarding is enabled, you will see double arrows in the top right on the blue border of the display. Additionally you will see a constant red notification light indicating a feature is enabled and set.
Quick Tip Guide
Review this Quick Tip Guide for the new VoIP system being implemented across IUP. If you have any questions about VoIP, please log a ticket via ihelp or by contacting the IT Support Center at 724-357-4000.
How to change busy/no answer greeting - Voicemail
When users need to change their out of office greeting either because of vacation or holiday events this procedure will help to save and set the desired recording.
From your VoIP phone: Select the voicemail button; or if away from your desk phone, dial 724-357-1287 from a cell phone or land line.
Log in to your voicemail account using your voicemail password.
Once successfully logged in to the voicemail box, you are presented with options.
To get to the Busy greeting, follow the steps below.
1 - Record new Busy Greeting
2 - Listen to current Busy Greeting
3 - Revert to system default busy greeting. System default greeting is generally first and last name of user’s phone, along with the general message that user is currently busy and please leave a message.
This will set the newly recorded greeting. To verify the message being played, select 2 - Listen to
current Busy Greeting. This will play whatever message is active.
1 - Record new No Answer Greeting
2 - Listen to current No Answer Greeting
3 - Revert to system default busy greeting (System default greeting is generally first and last name of user's phone, along with the general message user is currently busy please leave a message.
Note: When DND is set to
ON or if the user selects Ignore on an incoming call from their phone, the Busy Greeting will be played. Otherwise, No Answer will be played.
Complete Mitel Documentation
This User Guide for the new Mitel phones that are in use with the VoIP system being implemented across IUP. If you need assistance with your phone, please log an ihelp ticket explaining the issue that you are experiencing.
When someone calls me my phone does not ring but they can leave me a voicemail and there is a constant red light on in the corner of the phone.
Check to ensure your DND (do not disturb) isn't turned on. There is a soft key below the display screen that you can select to turn DND on and off.
The conversion from our current phone system over to VoIP will be a process spanning three years. Below are the buildings planned for each year of the conversion. If you have any questions about the conversion, please log an ihelp ticket.
Please note: If you are calling someone in a building that is not migrated, you will need to dial 9 followed by 724-357-xxxx. If you are calling someone in a migrated building, you can simply dial 7-xxxx. Refer to the schedule to see which buildings have been converted.