About the ITS Standard Desktop

The ITS Standard Desktop configuration allows IUP users to have the same software packages available.

The ITS standard desktop configuration offers the following software products:

  • Microsoft Windows 10
  • Virus protection - Windows Defender
  • Microsoft Office 365 (Word, Excel, Access, PowerPoint, Publisher, and Outlook)
  • Web browsers
    • Microsoft Edge and Internet Explorer
    • Google Chrome
    • Firefox
  • Adobe Creative Cloud 2018
  • Malwarebytes

Other applications are available for install through the Software Center. You can access the Software Center on your computer by searching for it on the Start Menu. The  list of applications available are on the Applications tab on the left side in Software Center.

  • Applications available through the Software Center are dependent upon your department
  • The SAP desktop is available in all versions of Software Center
What software products does the IT Support Center install on computers that are part of the administrative desktop?
I have a need to install additional software on my ITS Standard Desktop. How can I accomplish this?
I would like to have additional software installed due to personal preference. Does the IT Support Center provide exceptions in these cases?

The IT Support Center has been directed to generally decline such requests for a variety of reasons. Among these are:

  • Support Center staff members are instructed to rebuild computers following a brief number of troubleshooting steps in order to maximize their timeliness in ensuring problems are resolved in a quality, efficient manner. Computers that contain non-standard software are obviously an impediment to the quick rebuild expectation set by the university.
  • The amount of FTE the IT Support Center can devote to "non-academic" support is decreasing each year as center personnel are increasingly called upon to more directly support the university's academic mission. By limiting the variety of software packages contained within administrative network computers, it is possible to provide timely, quality support with relatively few staff members.
  • IUP executives have directed the Support Center to use a standard desktop model so that employees have a limited core set of software they use. All administrative desktops look and feel the same, increasing the ability of an employee to be productive if they change jobs or if they are logging in from somewhere other than their personal desktop.
  • Integration between software applications and collaboration among employees both increase when the variety of software packages is limited.
Does a process exist in which I can get the "standard desktop" expanded to include additional software?

IT Support Center leadership considers all software requests related to computers that are part of the ITS Standard Configuration. However, there is generally only one supported package for a given function (word processing, Web browsing, spreadsheet, etc.) at any given time.