Personal Mobile Devices

Please note: The IT Support Center offers limited support for personal mobile devices like smartphones, tablets, and e-readers. The instructions below are provided as a resource to students and employees who wish to set up their own devices.

Related Information

Student Mobile Devices

IUP uses a downloadable app to deliver settings to your device for email and wireless network access. Please review the Automatic Setup instructions below on how to enroll your device. Once enrolled, all IUP necessary settings (email, wireless, VPN, and recommended mobile apps) will be delivered to your device.

If you are having issues with your mobile device, please make sure that you are keeping its operating system updated. Just as you update the operating system on your PC with Windows Update, or your Apple devices with Software Updater or the App Store, you must also update the operating system on your smartphone or tablet. You can visit the manufacturer's website for further information.

Please keep in mind that some devices may not meet the requirements of our wireless network. See Wireless Network Requirements for more information.

Employee Mobile Devices (IUP owned)

The Technology Operations Team has developed a standard support model for IUP-owned mobile devices. This allows for an increased support level by technology staff across campus.

For additional information on the standard support model for IUP-owned devices, please log a ticket via ihelp.

All purchases of IUP-owned smartphones must be coordinated through the Accounts Payable Office at 724-357-2516. Please complete the IUP Smartphone Request Form to begin the ordering process (non-smartphone requests should use the IUP Wireless Phone Request Form).

Once the smartphone arrives on campus, it will be delivered to the appropriate technology support representative to be configured as a standard IUP device. After the device is configured, you will be contacted by your technology support representative to complete the final setup of the device.

Only IUP-owned smartphones are supported by IUP technology staff. All IUP-owned smartphones must be billed and managed though the Accounts Payable office. The IUP connection service is only available for IUP-owned devices that have been tested and approved by the IUP Technology Operations Team. The purchase of IUP-supported smartphones and the IUP connection service is only available for faculty and staff.

Automatic Setup - Wireless, Email, and VPN

Please note that you must first have an active Internet connection (cellular) in order to enroll a device. A valid Apple ID is also required in order to download apps from the IUP Application Catalog on an iOS device and a valid Gmail account for Android (Samsung, Google, LG) devices. The iconnect wireless network is available in select locations for your convenience during the start of each semester and can be used to enroll your device.

  1. Launch Safari and browse to iconnect.iup.edu
  2. Tap Mobile Device
  3. Tap IUP MDM (To configure Wireless, VPN, E-mail and IUP Apps on your device)
  4. Enter BYOD for Group ID, tap Next
  5. Enter your IUP Network Username in the format of username@iupmsd.iup.edu and your password, tap Next
  6. Tap Download Profile
  7. Tap Allow
  8. Tap Close
    • If you have an Android device, navigate back to the browser. It should have a message saying Congratulations! If you have an iOS device, continue on to the following steps.
  9. Go to Settings
  10. Tap Profile downloaded
  11. Tap Install
  12. Enter passcode for phone if requested
  13. Tap Install
  14. Tap Install
  15. Tap Trust
  16. Tap Done
  17. Go back to your browser. The screen should update to Congratulations!

Automatic Setup - Wireless Only

Please note that you must first have an active internet connection (cellular) in order to automatically configure IUP wireless on your iOS or Android (Samsung, Google, LG)device. The iconnect wireless network is available in select locations for your convenience during the start of each semester and can be used to enroll your device.

  1. Launch an internet browser and navigate to iconnect.iup.edu
  2. Tap Mobile Device
  3. Tap Configure Wireless Only
  4. Enter your IUP Network Username in the format of username@iupmsd.iup.edu and your password, tap Continue
  5. Tap Allow
    • For an iOS device, follow the instructions on the screen for connecting to the network. For Android devices, continue on to step 6.
  6. Click Install The Network
  7. Select the App Store you want to go through and click Install
  8. Once the Cloudpath app is installed, navigate back to your browser and click Install The Network again
  9. Click Next in the CloudPath app
  10. Click Allow
  11. Click Done

    You have now set up the IUP network on your mobile device.

Manual Instructions for E-mail Setup

In the event that your device does not support MDM, please refer to the Manual Setup guide (Configuration, Email Server Configuration Info).

Manual Instructions for Wireless Setup

iOS

  • To set up your iOS device manually on the network, navigate to the Settings app and tap on Wi-Fi.
  • Select Other from the list of networks that pop up on your screen.
  • Enter IUP in the name field, then select WPA2 Enterprise in the security option.
  • Enter your IUP networkusername in the format of username@iupmsd.iup.edu and your password and press Join.
  • You have now connected your device to the IUP network.

Android

  • To connect your Android device to the IUP network, open your Settings app and tap on Network.
  • Select the IUP wifi option that pops up on your screen.
  • For the EAP option, it should be PEAP.
  • Phase 2 Authentication should be MSCHAPV2.
  • Certificate should be Use Systems Certificates.
  • Domain should be rs01.iup.edu;rs02.iup.edu;rs03.iup.edu
  • Enter your IUP networkusername in the format of username@iupmsd.iup.edu and your password and press Connect.
  • You have now connected your device to the IUP network.