iaccounts

iaccounts is IUP's computing account setup and password reset service. This is available for users to perform first-time account set-ups, self-service password resets for MyIUP and State System Employee Self Service, and to claim MyIUP accounts foralumni/former students.

If you have any issues or questions with any of these processes, please log a ticket via ihelp. However, if you are having issues with your MyIUP/network password, or you are an alumni or former student, please call us at 724-357-4000 or email us at it-support-center@iup.edu. Please review Password Practices and Security Tips to set a strong and secure password and review other online safety tips.

Account Status Definitions

Please review this section to determine the status of your account. If you have further questions, please contact the IT Support Center at 724-357-4000 or log an ihelp ticket.

The term former student refers to students who are no longer enrolled and no longer have an active computing account.

Active Accounts

All currently enrolled students and employees have active accounts. Alumni retain the active account status for 60 days after graduation. Undergraduate students who stop attending (no longer enrolled) still hold active account status for one year after their last term of attendance. Graduate students hold the active account status for approximately seven years from the start of their program. For more information on student accounts, please consult the Account Retention Policy.

An employee has an active account until their last day of employment. At the end of this last day, the account becomes inactive. They will no longer have access to IUP resources.

If you have any questions with these processes, you can log a ticket via ihelp. However, if you are an alum or a former student, please call us at 724-357-4000 or email us at it-support-center@iup.edu.

Inactive Accounts

Per the Account Retention Policy, student accounts remain active for a specified period of time after graduation or leaving the university. Once the timeframe passes, the IUP account is deactivated.

Alumni and former students can claim an account that allows them to log in to the MyIUP Former portal for services. These services include (but are not limited to) requesting transcripts and requesting an Alumni LiveMail account (@live.iup.edu). Please note, these services do not provide access to the campus network or an IUP email account (@iup.edu).

Employees cannot claim any former student account unless they were previously a student of the university.

First-Time Set-Up For Newly Admitted Students and Employees

Newly admitted students and employees must activate their IUP computing accounts. Once you've activated the account and the initial password is set, you will be able to access the IUP Web Single-SignOn services such as MyIUP, email, and ihelp.

Student Instructions

To activate your account, you will use the new and admitted students account activation process. All the information you need to complete this task was provided to your in your acceptance packet.

You will enter your University ID, your date of birth in MMDDYYYYformat (no dashes or slashes), and the personal email account that you provided to IUP when you applied.

You'll get an email with a code that allows you to complete the activation of your account. After entering the code, you will be given the option to register your cell phone number for the self-service password reset. The self-service password reset allows you to reset your password if you forget it. You could also opt out of the self-service password reset tool if you would like or do not have a cell phone number.

The last page in the activation process lists your MyIUP username and IUP email address.

Employee Instructions

To activate your account, you will use the employee account activation account activation process. All the information you need to complete this task was provided to you from Human Resources.

You will enter your Employee Number, your date of birth as MMDDYYYY (no dashes or slashes) and the email address that you provided during the hiring process.

The system will send you an email with a code to this email so you can complete your account activation. After entering the code, you will be given the option to register your phone number for the self-service password reset. The self-service password reset tool allows you to reset your own password if you forget it. You also have the option to opt-out of the self-service password reset. The last page in the activation process lists your MyIUP username and IUP email address.

You will need to set your PASSHE employee self service (ESS) password. Employees use PASSHE employee self service (ESS) for their payroll and benefits information. Reset your ESS password.

Please note:the cell phone number used for password resets must be a US number, not an international number.

Password Reset for Active Accounts - Forgotten Password

Please keep in mind that if you just updated your IUP network password, you must update the password on any devices that are connected to the IUP WiFi. Refer to Password Practices if you are unsure of what to do with your account when resetting your password. If you are having issues with logging in to your account or connecting to the IUP WiFi, please refer to Troubleshooting Techniques.

If you have forgotten your password and you signed up for the self-service password reset option, the instructions below will explain how to reset your IUP Network Password.

Please review the following instructions before visiting the Password Reset Page.

  1. Enter your University ID (e.g., @00000000) and your date of birth (mmddyyyy). Be sure to enter your date of birth in the (mmddyyyy) format. This is the two-digit month, two-digit day and four-digit year.
  2. Click on Change Password.
  3. You will be prompted to verify the phone number set up with the account.
  4. Verify your phone number and click Yes, Continue.
  5. You will receive a message on your phone with a code. Enter this code into the validation box and hit the Submit button.
  6. If you entered the correct code, you will see your computing account information and the option to enter your new password.
  7. Enter the password you wish to use in the Enter your NEW Password box. Re-enter the password you wish to use in the Confirm your NEW Password box.
  8. Click Submit to set the selected passwords.
  9. If the password change was successful, you will see a message indicating that your password was successfully changed. If there was a problem, review the error message carefully, and try to reset the password again. If you continue to have problems, please contact the IT Support Center at 724-357-4000.
Password Reset for Active Accounts - Update Current or Change Expired Password

Please keep in mind that you just updated your IUP network password. Any devices that are connected to the IUP WiFi will need to be reconnected. Please refer to Password Practices if you are unsure of what to do with your account when resetting your password. If you are having issues with logging in to your account or connecting to the IUP WiFi, please refer to Troubleshooting Techniques.

  • If your network password has expired and you remember your password, you can update it by going to MyIUP and logging in with the expired password. If you wish to reset your expired password, please refer to the instructions to change expired password.
  • If you wish to change your password, please refer to the instructions to update your current password.

Change Expired Password

  1. When you log in to a WebSo (Web Single Sign-on Service) with your current password and your password is expired, you will see a message that your password is expired. There will be a link on this page that will allow you to update the expired password.
  2. When you select that option, you will be prompted to enter your university ID and date of birth. Do not include any slashes or symbols in your date of birth. The date of birth must be entered in the MMDDYYYY (2-digit month, 2-digit day and four-digit year) format.
  3. If entered correctly, you will be prompted to enter a new password and confirm it.
  4. You will need to reconnect any devices to the network with this new password as well as updated any saved passwords in browsers.

Update Current Password

  1. Log in to your MyIUP account using your current credentials.
  2. Click on the Personal Information menu tab.
  3. Click on the link that says Password Reset Options.
  4. Select the Network Password from the list and click Set Selected Passwords.
  5. Follow the prompt to change your password.
  6. You will need to reconnect any devices to the network with this new password as well as updated any saved passwords in browsers.

Alternate Method to Update Current Password

If you have an issue with one of the above methods for changing your password, please use this alternate method for updating your password. You will be prompted for your current or expired password when you click on this link. If your password is expired, click on the link and follow the instructions above. If your password is not expired and you are simply updating your password, you will be prompted to select change your network password on the screen. Then follow the prompts to change your password.

Register or Edit Your Cell Phone for the Self-Service Password Reset Option for Active Accounts
Claim MyIUP Account for Alumni/Former Students

If your account is inactive, you will need to claim an account in order to access the alumni/former student version of MyIUP at MyIUP/former. You can claim your account using these verification instructions.

  1. Enter the first three pieces of information used to verify your identity. Be sure to enter the information according to the stated format.
  2. After you have entered your information and clicked Verify, you will be asked a few more questions pertaining to your time at IUP.
  3. Upon correctly answering the verification questions , you will be able to create a password for your former student account. When this is set, navigate to my.iup.edu/former to log in with your username and your password.

This process is only for the alumni/former student account to be able to access the alumni/former Student portal of MyIUP/former. If you would like clarification on this account status, please refer to account status definitions.

If you answer any of the questions incorrectly, contact the IT Support Center at 724-357-4000 or email us at it-support-center@iup.edu. We will need to complete the verification process to assist with setting the initial password.

Password Reset for Alumni/Former Student MyIUP Account

If you have an alumni/former student account to access the Alumni/Former Student MyIUP portal and your password is not working, you can reset your Alumni/Former Student Account Password. This self-service password reset, similar to the self-service password reset for active accounts, requires a pre-registration of your cell phone.

Note, your data plan will need to have SMS messaging support to utilize this feature. Please review the following instructions before attempting the password reset.

  1. Type your last name.
  2. Type your date of birth in the format MMDDYYYY.
  3. Type the last four digits of your Social Security number.
  4. Verify your phone number.
  5. Wait for the text with the code and type it in the box provided.
  6. Enter your new password.
  7. Confirm your new password.
  8. Click Submit.

This process is only for the Alumni/Former Student Account to access the Alumni/Former Student portal for MyIUP/former. If you would like clarification on this account status, please refer to Account Status Definitions.

Register or Edit Your Cell Phone for the Self-Service Password Reset Option for Alumni/Former Students
Forgot Your IUP Network Username - active accounts only

If you have an active account, you can use this resource to get your username if you have forgotten it. Pre-registeration of your cell phone for the self-service password reset is required to utilize this feature. If you had not registered your cell phone, please contact the IT Support Center at 724-357-4000 or email us at it-support-center@iup.edu.

Please navigate to the Forgotten Username page.

  1. Enter your University ID and your date of birth in the format of mmddyyyy. Be sure to enter the date of birth using a two-digit month (MM), two-digit day (DD) and four-digit year (YYYY).
  2. Enter the code that you received from the text message on your phone.
  3. Your account information will be displayed excluding your password.

If you have any questions or are having issues with the process above, please call the IT Support Center at 724-357-4000.

PASSHE/ESS Password Reset

The State System of Higher Education Employee Self Serviceportal allows employees and student employees to view and manage personnel information. Student employees use ESS to submit their hours for a pay period.

Users will use their PASSHE/ESS username and password to log in to the State System Employee Self Service website. Employees can reset their PASSHE/ESS password via the password reset option in MyIUP. This is the recommended method for resetting your PASSHE/ESS password. The PASSHE/ESS portal has a self-service portal. The Self-Service Portal requires self enrollment before you can utilize this service. If you have not enrolled in the PaSSHE/ESS Self Service portal, you will need to use the password reset option in MyIUP.

Read more about the PASSHE/ESS portal.

Live Mail and Auxmail Email Accounts

Live Mail and Auxmail Email accounts are on the Microsoft Office 365 platform. These email services have a password reset service. Setting up this service is completed upon the first login to the email account.If you need assistance with setting up the self-service password service, please contact the IT Support Center by either calling 724-357-4000 or emailing us at it-support-center@iup.edu.

If you forgot your password, and you have set up a phone number or recovery email option, you can reset your password by following the prompts.