iAccounts

If you are having issues signing into your MyIUP account or connecting to the network, please refer to Troubleshooting Password Issues section. If you are still having issue, please call the IT Support Center at 724-357-4000 for assistance.

Please review Password Practices and Security Tips to set a strong and secure password and to review online safety tips.

Please review this section to determine the status of your account. If you have further questions, please contact the IT Support Center at 724-357-4000 or log an iHelp ticket.

The term Former Student refers to students who are no longer enrolled and no longer have an active account.

Active Accounts

All currently enrolled students and employees have active accounts. Alumni retain the active account status for 60 days after graduation. Undergraduate students who stop attending (no longer enrolled) still hold the active account status for one year after their last term of attendance. Graduate students hold the active account status for approximately seven years from the start of their program. For more information on Student Accounts, please consult the Account Retention Policy.

An employee has an active account until their last day of employment. At the end of this last day, the account become inactivate.  They will no longer have access to IUP resources.

If you have any questions with these processes, you can log a ticket via ihelp. However, if you are an alumni or former student, please call us at 724-357-4000 or email us at it-support-center@iup.edu.

Inactive Accounts

Per the Account Retention Policy, student accounts remain active for a specified period of time after graduation or leaving the university. Once the time frame passes, the IUP account is deactivated.

Alumni and former students can claim an account that allows them to log in to the MyIUP Former portal for services. These services include (but are not limited to) requesting transcripts and requesting an Alumni LiveMail account (@live.iup.edu). Please note, these services do not provide access to the campus network or an IUP email account (@iup.edu).

Employees can not claim any former student account unless they were previously a student of the university.

Newly admitted students and employees must activate their IUP computing accounts. Once activated and the initial password has been set, you will be able to access the IUP Web Single-SignOn services such as MyIUP, email and ihelp. Note: Newly admitted undergraduate students must log in to MyIUP to pay their Undergraduate Tuition Deposit before being able to access their email account. Once the deposit it paid, it will take approximately one business day to be posted to your account and for your email account to be activated. Once processed, the password you set here will allow you to access your email.

Student Instructions

To activate your account, you will use the New and Admitted Students account activation process. All the information you need to complete this task was provided to your in your acceptance packet.

You will enter your University ID, your date of birth in the format of MMDDYYYY (no dashes or slashes), and the personal email account that you provided to IUP when you applied.

An email with a code will be sent to this email so you can complete the activation of your account. After inputting the code, you will be given the option to register your cell phone number for the Self-Service Password Reset. The Self-Service Password Reset allows you to reset your password if you forget it.  When sign up for the Self-Service Password Reset, you will be able to reset your own password if you forget it or when it expires. You can also opt out of the Self-Service Password Reset if you would like or do not have a cell phone number.

The last page in the activation process lists your MyIUP username and IUP email address.

Employee Instructions

To activate your account, you will use the Employee Account Activation account activation process. All the information you need to complete this task was provided to you from Human Resources.

You will enter your Employee Number, your date of birth as MMDDYYYY (no dashes or slashes), and the email address that you provided to IUP during the hiring process.

An email with a code will be sent to this email so you can complete the activation of your account. After inputting the code, you will be given the option to register your phone number for the Self-Service Password Reset. The Self-Service Password Reset allows you to reset your own password if you forget it. You also have the option to opt out of the Self-Service Password Reset. The last page in the activation process lists your MyIUP username and IUP email address.

You will need to set your PASSHE Employee Self Service(ESS) password. Employees use PASSHE Employee Self Service(ESS) for their payroll and benefits information. Reset your ESS password.

Please note, the cell phone number used for password resets must be a US number, not an international number.

Please keep in mind that you just updated your IUP Network password. Any devices that are connected to the IUP Wifi will need to have the Wifi forgotten and reconnected. Please refer to Password Practices if you are unsure of what to do with your account when resetting your password. If you are having issues with logging in to your account or connecting to the IUP Wifi, please refer to Troubleshooting Techniques.

If you have forgotten your password and you signed up for the Self-Service Password Reset, the instructions below will explain how to reset your IUP Network Password. Note, your data plan will need to have SMS messaging support to utilize this feature.

Please review the following instructions before visiting the Password Reset Page.

1. Enter your University ID (ex: @00000000) and your date of birth (mmddyyyy). Be sure to enter your date of birth in the (mmddyyyy) format.  This is the 2 digit month, 2 digit day and 4 digit year.
2. Click on Change Password.
3. You will be prompted to verify the phone number set up with the account.
4. Verify your phone number and click Yes, Continue.
5. You will receive a message on your phone with a code. Enter this code into the validation box and hit the Submit button.
6. If you entered the correct code, you will see your computing account information and the option to enter your new password.
7. Enter the password you wish to use in the Enter your NEW Password box. Re-enter the password you wish to use in the Confirm your NEW Password box.
8. Click Submit to set the selected passwords.
9. If the password change was successful, you will see a message indicating that your password was successfully changed. If there was a problem, review the error message carefully, and try to reset the password again. If you continue to have problems, please contact the IT Support Center at 724-357-4000.

Please keep in mind that you just updated your IUP Network password. Any devices that are connected to the IUP Wifi will need to be reconnected. Please refer to Password Practices if you are unsure of what to do with your account when resetting your password. If you are having issues with logging in to your account or connecting to the IUP Wifi, please refer to Troubleshooting Techniques.

• If your network password has expired and you remember your password, you can update it by going to MyIUP and logging in with the expired password. If you wish to reset your expired password, please refer to the instructions to Change Expired Password.
• If you wish to change your password, please refer to the instructions to Update Current Password.

Change Expired Password

1. When you log in to a WebSo (Web Single Signon Service) with your current password and your password is expired, you will see a message that your password is expired. There will be a link on this page that will allow you to update the expired password.
2. When you select that option, you will be prompted to enter your university ID and date of birth.  Do not include any slashes or symbols in your date of birth. The date of birth must be entered in the mmddyyyy (2-digit month, 2-digit day and four-digit year) format.
3. If entered correctly, you will be prompted to enter a new password and confirm it.
4. You will need to reconnect any devices to the network with this new password as well as updated any saved passwords in browsers.

Update Current Password

1. Log in to your MyIUP account using your current credentials.
2. Click on the Personal Information menu tab.
3. Click on the link that says Password Reset Options.
4. Select the Network Password from the list and click Set Selected Passwords.
5. Follow the prompt to change your password.
6. You will need to reconnect any devices to the network with this new password as well as updated any saved passwords in browsers.

To register or change your cell phone number for the Self-Service Password Reset, please use the following to enter your network credentials. You will be able to enter a new phone number. Remember that your cell phone plan needs to be able to receive SMS messages in order to utilize the Self-Service Password Reset feature.

According to the definitions above, if your account is inactive, you will need to claim an account in order to access the Alumni/Former Student portal of MyIUP/former. You can Claim Your Account using these verification instructions.

1. Enter the first three pieces of information used to verify your identity. Be sure to enter the information according to the stated format.
2. After you have entered your information and clicked verify, you will be asked a few more questions pertaining to your time at IUP.
3. Upon correctly answering the verification questions correctly, you will be able to create a password for your former student account. When this is set, navigate to my.iup.edu/former to log in with your username and your password.

This process is only for the Alumni/Former Student account to be able to access the Alumni/Former Student portal of MyIUP/former. If you would like clarification on this account status, please refer to Account Status Definitions.

If you answer any of the questions incorrectly, you will need to contact the IT Support Center at 724-357-4000 or email us at it-support-center@iup.edu. We will need to complete the verification process to assist with setting the initial password.

If you have an Alumni/Former Student Account to access the Alumni/Former Student MyIUP portal and your password is not working, you can reset your Alumni/Former Student Account Password. This self-service password reset, similar to the self-service password reset for active accounts, requires a pre-registration of your cell phone.

Note, your data plan will need to have SMS messaging support to utilize this feature. Please review the following instructions before attempting the Password Reset.

1. Type your last name.
2. Type your date of birth in the format MMDDYYYY.
3. Type the last four digits of your Social Security number.
4. Verify your phone number.
5. Wait for the text with the code and type it in the box provided.
6. Enter your new password.
7. Confirm your new password.
8. Click submit.

This process is only for the Alumni/Former Student Account to access the Alumni/Former Student portal for MyIUP/former. If you would like clarification on this account status, please refer to Account Status Definitions.

If you have an Active Account according to the definitions above, you can utilize this resource to get your username if you have forgotten it. Pre-registered of your cell phone for the Self-Service password reset is required to utilize this feature. If you had not registered your cell phone, please contact the IT Support Center at 724-357-4000 or email us at it-support-center@iup.edu.

Please navigate to the Forgotten Username page.

1. Enter your University ID and your date of birth in the format of mmddyyyy.  Be sure to enter the date of birth using a 2 digit month (mm), 2 digit day (dd) and 4 digit year (yyyy).
2. Enter the code that you received from the text message on your phone.
3. Your account information will be displayed excluding your password.

If you have any questions or are having issues with the process above, please call the IT Support Center at 724-357-4000.

Employees will use the ESS password to log in to the PASSHE Employee Self Service. Here are instructions on how to reset your ESS password.

Live Mail and Auxmail Email accounts are on the Microsoft Office 365 platform. Each email its own password reset service. If you need assistance with setting up the Self-Service Password Service for each email, please contact us by either calling 724-357-4000 or emailing us at it-support-center@iup.edu.

If you forgot your Alumni LiveMail password, and you have setup a phone number or recover email with on the Live Mail login page, use that service to reset your password.

Employees can request an Auxmail account upon retirement. If you have forgotten your Auxmail account password, you will have to call the IT Support Center at 724-357-4000.