A quick response is essential when turning a recruit into a student. In fact, studies have shown that following up with someone requesting more information within an hour can vastly improve conversion rates. As a result, it is important to answer phone calls or e-mails from prospective students in a timely fashion (within 24–48 hours). Please e-mail any direct inquiries that you may have received via phone or e-mail, including:
to the Admissions office at firstname.lastname@example.org, so that his or her information may be loaded into Hobsons Connect and become a part of our automated communications plan immediately.
When responding via e-mail, remember:
If you are speaking with a prospective recruit who has interest in a tour, or if you would like assistance in coordinating a tour, please contact the Admissions office for assistance at email@example.com.
Admissions Operations Personnel