Submit a Ticket

  • Requesting assistance for technology issues.

    You can use ihelp to submit requests for technology assistance. You will need to know your network credentials in order to log in. If you are not able to log in, you are encouraged to use the Alternate Request for Assistance, which can be found on the menu for this page. Assistance can also be found at the Virtual IT Support Center.

    How to Submit a Ticket

    1. Log in to ihelp.iup.edu with your network credentials.
    2. Click Add on the top left-hand side.
    3. Type in your information as requested, including your reason for the request.
    4. Click Submit.

    Virtual IT Support Center

    The Virtual IT Support Center is a service where the university community can connect via Zoom to receive live help desk support for all technology-related issues. The hours for the Virtual IT Support Center are 8:00 a.m.–noon and 1:00–4:30 p.m. Monday through Friday, and it can be accessed at Virtual IT Support Center.