IUP offers an IUP Live Mail email account to all alumni and retired employees.
For alumni and retiring employees who wish to maintain their connection to IUP, Live Mail accounts are provided. Once set up, alumni can find instructions pertaining to the setup and maintenance of their Live Mail account. Access to the new Office 365
account can be found at login.microsoftonline.com.
The Live Mail accounts are on the Office 365 cloud-based service. These accounts are email only (Exchange service). Alumni will not have access to Office 365 or any of the Office 365 applications.
Set up your vacation reminder prior to your leaving IUP to let people know your new email address. Note that email sent to your IUP email address will no
longer be delivered to your IUP account once the account becomes inactive. Email sent to your IUP address will bounce back to the sender with no forwarding email. The vacation reminder to let people know your new Live Mail account. Even if you choose
not to request a Live Mail account, the vacation reminder is a good option to let people know a new email address.
Be sure to review the FAQ section for instructions on setting up the accounts and other important information regarding this type of account.
Understanding IUP Account Retention Policy
If you are a graduating student, please read and understand the IUP account retention policy prior to requesting a live mail account.
Your new email address will be your IUPemailalias@live.iup.edu. In general, this will be your first initial.middle initial.last email@example.com. The account quota is 50GB.
For new graduates, after your request your Live Mail account, please log a ticket in ihelp to
request your current email messages be copied to your Live Mail
account. After your messages are copied, any
new email sent to your IUP account will also appear in your new IUP
Live Mail. This will continue until your IUP account becomes inactive.
When your account becomes inactive, your IUP email account and anything
saved to your H: Drive or your IUP OneDrive
account will no longer be available. Please be sure to backup any
files to a computer, USB key, external hard drive, or other cloud
service before your account becomes inactive. See the Retention link above for time frames. You will
also want to reach out to your contacts with your new email address.
For alumni, you will be able to log in to the alumni portal of MyIUP. You will first claim your MyIUP alumni account. Once you
claim your account, you will log in at MyIUP/former.
If you graduated before 2000, please contact the Office of Alumni Affairs for assistance in starting this process.
How to Request an IUP Live Mail Account
Log in to your account at login.microsoftonline.com.
Enter your Alumni Live Mail Username, then click Next.
Enter your initial password, then click Sign in. If you are having issues with this initial password, please contact the
IT Support Center at the number on the footer of this page.
You will be prompted to change your initial password to a
password of your choice. The password must be a minimum of eight
characters and is case sensitive. In addition, the password must meet
three of these four conditions: an uppercase letter, lowercase
letter, number, or symbol. You will enter the password two times
After changing your password, you will be prompted to set an
alternate email or phone number for future account recovery. A
verification code will be sent to either your email or phone, which you
Set the desired timezone and language.
Once you have completed these steps, you will be taken to the Office home page. From here you can go to Outlookto view your emails.
Have a question about your alumni email account?
Will my current IUP email messages be automatically copied to my new account?
This is for alumni only. Per PASSHE, we can not assist retiring employees with email migration.
No, your current email messages are not automatically copied to your new account. If you would like your email to be copied to your new Live Mail account, please create an ihelp ticket.
If you are going to copy any information from your soon to be deactivated account, make sure that you copy it to an external source that IUP does not provide. The cloud or an external hard drive would be two good options for saving this information.
Student accounts will remain active 60 days after their date of graduation. After this date, you will no longer have access to your email account, and messages sent to your @iup.edu address will not be forwarded to your Live Mail account.
Can I copy my contacts from my current account to my new account?
Yes, you can export your contacts from your IUP email and import them into your new account. Below are the instructions you will need to follow.
How much space does the new account provide?
The IUP Live Mail account has 50 GB of storage.
How can I change the password for my new account?
You have the ability to change the password on your new account any time you wish. Keep in mind that these passwords will expire every 365 days. It is recommended that you change this password every couple of months to stay ahead of the expiration date.
To change the password, after you log in to the interface, follow these steps:
You can also make use of the self-service password reset option you set up during your initial login to your new account. This feature will send a message to either your phone or alternate email which you can use to reset your password.
Note: If you have forgotten your password and cannot use the self-service feature, you will need to call the IT Support Center at 724-357-4000. After some identity verification, we can provide a temporary password. You will be able to change this with the steps outlined above.
Will I still have access to my H drive?
The H drive, otherwise known as the “home directory,” is 2 GB of network storage space. Each user has their own H drive. The H drive is used to store documents, projects, portfolios, etc.
When your IUP account receives becomes inactive, the H drive will no longer be accessible. If you have any questions please see the account retention policy. Make sure that you transfer over your information from the H drive to a storage of your choosing that is not affiliated with IUP. To save your information you can use an external hard drive, a cloud service, etc.
Will I still have access to my One Drive?
When your IUP account receives becomes inactive, the OneDrive will no longer be accessible. If you have any questions please see the account retention policy.
Make sure that you transfer over your information from your OneDrive to a storage of your choosing that is not affiliated with IUP. To save your information you can use an external hard drive, a cloud service, etc.
How to move Data from Office 365 OneDrive
When you graduate from IUP, your Office 365 accounts will go inactive with your IUP network account. To make sure that you don’t lose any data that you have on your IUP OneDrive account, please pull it from your account before your graduation date.
Can I forward the email from the new Livemail accounts to other accounts? (e.g., Gmail, Yahoo)
From your Live Mail email account email messages can be forwarded to other email accounts like Gmail or Hotmail. To forward your messages:
* Please note that these are NOT instructions for forwarding your regular IUP email account.
Setup for the Self-Service Password Reset
Upon account activation, you will be required to set a self-service password reset option. You can choose to add a phone or an alternate email for the password reset process.
When you use this feature, you will receive either an email or text message where you can then reset your password.
After setting this up, if you have forgotten your password, you will be able to use this self-service to do a password reset.
E-mail Configuration Information for my new Account
You can use the following information if you would like to configure an email client or smart device to access your Live Mail account:
Note: We have found that some phones require 993 incoming. Also, please make sure you have enabled the option Authentication Required on your phone, if not enabled by default.
iOS Email Setup Instructions
Change the Start Page
The default start page after login is the Office 365 home page. This can be changed so that, directly after logging in, it goes to your mail.
Alternate URLs used to Access the Office 365 Login
Alumni can use the following links to access the Office 365 login:
Where can I get additional support for my account?
You can get additional information on IUP Live Mail by using the help function within the web app.