I-Mail is the Web-based interface for accessing IUP e-mail accounts.
In this section you will find resources managing your e-mail account via the I-Mail web interface. The web address for accessing your e-mail account via the I-Mail web interface is imail.iup.edu.
How to Reset Your Own E-mail Password
Employees and students have the ability to reset their own e-mail passwords. You are able to do this via one of two methods: iaccounts or I-Mail. You will need to be sure you update this new password on any smart device or e-mail client you use to access your e-mail.
If there was a problem, review the error message carefully, and try again to reset the password. If you continue to have problems, please contact the IT Support Center.
When I log into I-Mail, I see a message letting me know that I am using 90 percent or more of my quota. What does this mean?
Each user has a limited amount of space for e-mail storage, and this is called your e-mail quota. If you are within 90 percent of your e-mail quota, you will see this message each time you log in. When you exceed your quota, you will no longer be able to receive new messages.
You can see how much of your quota you are using by scrolling to the bottom of the Folders pane. You can see the amount of space used by each folder by clicking kb at the top of the Folders pane.
To reduce the amount of quota you are using, you will need to delete messages. See Quota Management for additional information.
How to Use the Vacation Rule in I-Mail
The Vacation Rule allows you to compose a message that will be automatically sent to whomever sends e-mail to your account when you are away from the office for an extended period of time.
The vacation message will be sent to an e-mail address only once. It stores the addresses of those who have already received the notification in the Replied Addresses list.
If you are using the Enabled option without a date, when you return to work, you will follow steps 1 and 2 above, then select Disabled, then Save.
When to Use the I-Mail Login Checkboxes for Fixed Network Address Check and Cookie Check
I-Mail provides the ability upon login to disable Network Address check and to disable Cookie check. These checkboxes are optional and only apply to the current attempted session.
I-Mail’s default security will not permit sessions that do not have a fixed network (IP) address. This is enabled by default to improve session security by eliminating the possibility of session hijacking. If, for some reason, your ISP does not use fixed IP addresses, you may need to enable this option to connect to I-Mail. To make this change permanent, it is recommended that you change the Required Fixed Network Address option on the Settings page in I-Mail before you logon again from one of these providers. The setting is on the General tab.
How can I change my name displayed when I send an e-mail?
When I type an e-mail message, the text runs off the screen and doesn’t wrap.
How do I make “Advanced Formatting” the default?
When I click on an e-mail link on a Web page, can it be configured to send a message from I-Mail?
No, you should always use your username to access your e-mail account.
Resume I-Mail from a Disconnected Session
I-Mail has an inactivity time-out and session limits to preserve system resources and to increase session security. The inactivity time-out is set at 30 minutes, while the session limit is set to 12 hours. Keep in mind that the folder list and message list will refresh every five minutes.
For example, if you are composing a longer message and you exceed 30 minutes while composing it, you will be prompted to resume your session. By re-entering your e-mail password, you will be able to resume the session from the point where you left off.
How do I turn the preview pane on (or off)?
In the lower right corner of the I-Mail window, there is an icon to Show/Hide Preview. You can click this button to toggle the setting. If the preview is on, clicking it will turn it off. If the preview pane is off, clicking it will turn it on. You can also use the F8 key to toggle the setting.
My preview pane doesn’t appear to be working.
First, verify that the preview pane is turned on (see previous question).
Next, verify that you are simply clicking on the message without clicking on the checkbox in the first column. If you click on the checkbox, I-Mail is expecting you to select another action (delete, purge, reply) to execute on the message(s), and it does not display the message in the preview pane.
Can I sort the message list by the From field and then by the Received date?
No, but there is a workaround. You can use the search feature to search for messages from a specific sender. Then you can sort the results by the Received date (or any other column you choose).
Is there an option to read only unread messages?
Yes, but only in the preview pane. If your preview pane is turned off, you can turn it on by hitting F8.
How to View the Sender of a Message in I-Mail
You can view the actual sender of an e-mail message by checking the header information. Understanding how to do this may protect you from identity theft and other hazards.
Is there a size limit for individual e-mails?
Yes. The size limit for individual e-mails is 20MB, which includes all attachments, plus the e-mail body and e-mail headers.
Is there a way to automatically add addresses to my address book, based on messages I send or reply to?
No. However, you can use the Take Address feature. This will allow you to add the sender of an e-mail message you’ve received to your address book.
I-Mail is the most popular layout available to anyone with an IUP e-mail account. This layout is the default layout for new accounts. You can change your account's default layout.
Below are some tips for commonly used features in I-Mail.
Lite is one of the alternate layouts now available to anyone with an IUP e-mail account. This is a great option for those with slower Internet connections.
Below are some tips for commonly used features in Lite.
Mobile is one of the alternate layouts now available to anyone with an IUP e-mail account. It is intended to be used on portable devices such as tablets or smartphones.
Below are some tips for commonly used features in Mobile.
How to Set Your Default Layout in I-Mail
You have the ability to choose a default layout option—called My Default—when logging into I-Mail. By default, this option will be set to I-Mail, but you can change it to I-Mail Lite or I-Mail Mobile. This option can only be changed using I-Mail or I-Mail Lite.
After changing the default layout, using My Default when logging into I-Mail will load your desired layout.
How to Use Filter to Find Messages in I-Mail
The filter messages option allows you to locate messages based on criteria you enter. It compares the text you type to the current sort column.
The resulting list will display messages that match the filter criteria. To clear the filter and display all messages, click the X to the right of the filter messages/search in messages text box.
How to Use Search to Find Messages in I-Mail
The search messages option allows you to locate messages based on criteria you enter. It compares the text you type to the entire message (body and headers).
The resulting list will display messages that match the search criteria. To clear the search and display all messages, click the X to the right of the filter messages/search in messages text box.
How to Manage Sent Items
Within I-Mail, you have the option to save a copy of each message you send. By default, these messages are saved in a folder called Sent Items. It’s important to review this folder periodically and delete unneeded messages so that you don't exceed your e-mail quota.
You can override this on an individual message. In the Compose window, click the Options tab, then remove the checkmark next to Save a copy in Sent Items. (If Save Sent Message in is set to None, the checkbox will not appear on the Options tab.)
How to Manage Your Messages Using Folders
Your e-mail account may have some or all of the following standard folders:
You may wish to create other folders to organize your messages rather than keeping all messages in your Inbox. The standard folders will appear at the top of your folder list, while folders you create will appear alphabetically below the standard folders.
Please note: When you delete a folder, you also delete all messages in the folder. You will only be able to delete folders that you create (not the standard folders).
If your quota is approaching the size limit, first check your inbox for e-mails you no longer need and delete them. Depending on how your settings are configured, after deleting an e-mail you might have to then click Purge Delete to officially delete the item. Next, check the following folders for other unnecessary e-mails:
You can right click on any folder and choose Empty Folder if you wish to delete all e-mails within that folder.
In the event you find that you have many large message attachments and would like to keep the message but remove the attachment, follow these steps in I-Mail.
How to Create a Group in the I-Mail Address Book
The Contacts folder allows you to create, store, and manage contacts and contact groups. A group is a list of e-mail addresses to which you might frequently wish to send the same message at the same time.
To create a group:
How to Add a New Contact in I-Mail
You can add contacts manually, or automatically while reading a message.
How to Delete a Contact or Group
How to Search Your Address Book in I-Mail
Within I-Mail, you may have multiple personal address books in your e-mail account. If you used the legacy I-Mail system, you may see I-Mail Address Book in your list. Newer I-Mail users may see Contacts listed. Either of these address books can be used to save e-mail addresses you use frequently.
How to Search the IUP Directory (LDAP) from I-Mail
I-Mail allows you to use the IUP Directory to search for a person’s e-mail address.
The IUP Directory is a listing of IUP faculty, staff, and students. Please note that students have the option to restrict their information from appearing in the IUP Directory.
How to Use the Replied Addresses Address Book in I-Mail
The Replied Addresses Address Book is a special address book in I-Mail that collects e-mail addresses of those who have attempted to contact you while you were using the vacation rule. (The vacation rule allows you to send an automated response to answer e-mail while you were away.)
These addresses are displayed in the Address Book as Replied Addresses. You can display this address book by selecting Replied Addresses from the Address Book drop-down list in the Composing Message window. You can select recipients and filter addresses in this address book just like you would your Contacts and the IUP Directory (LDAP).
When you return to work, you must disable the vacation message (click Rules, then Set your vacation message).
Before enabling the vacation message, you must clear the Replied Addresses list. Click Rules, click Set your vacation message, then click Clear “Replied Addresses” List.
Click Back, then Close to return to the main I-Mail window.
How to Edit a Contact or Group in the I-Mail Address Book
To edit a contact or group in your address book: