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Alumni and Retired Employee Account FAQ

  • IUP Live Mail accounts are for IUP alumni.

    IUP auxmail accounts are for IUP retired faculty and staff.

    Here are some common questions we receive regarding Auxmail and Live Mail accounts.

    Will my current IUP e-mail messages be automatically copied to my new account?

    No, your current e-mail is not automatically copied to your new account. You will need to manually link your current @iup.edu account with your new account in order to copy the current messages.

    After you’ve established your new account, you will be able link the two accounts to copy messages from your current IUP account to your new account. You have the ability to do this up to the point that your IUP e-mail account is deactivated.

    Per IUP Account Retention Policy, retired employee IUP accounts will deactivate on their day of retirement. Student accounts will remain active 60 days after their date of graduation. Employee accounts become inactive on their last day of employment.

    Can I copy my existing I-Mail account messages to my new account?

    After your new account has been created, you have the option to connect your IUP e-mail account (if it is still active).

    Once this has been completed, all e-mails and folders from your IUP e-mail account will be copied to your new account. Any new e-mail message sent to your IUP account will start to appear in your new account. These messages will continue to appear in both accounts until your 60-day extension has expired and your IUP e-mail account is disabled.

    Once your IUP e-mail account is disabled, e-mail messages sent to @iup.edu will no longer be delivered.

    To import all of the messages that you received in your IUP e-mail account:

    1. Log in to your new account at http://login.auxmail.iup.edu or http://mail.office365.com/.
    2. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
    3. An Options tab will appear on the left side.
    4. On the options page, click on Accounts
    5. In the Accounts section, click on Connected accounts
    6. Under Connected Accounts, click on the + sign. This will allow you to add a new account.
    7. Enter your full I-Mail account name (ex: wxyz@iup.edu).
    8. Enter your I-Mail password.
    9. Select Next (this is in the lower right corner).
    10. A message will appear for "Searching for account information."
    11. Wait until you see the New Account Connection Confirmation screen that says that your accounts are connected.
    12. Select Finish (this is in the lower right corner)

    After clicking Finish, you will be returned to the “connect accounts” page. Under “Account Name,” your IUP e-mail account will appear and the status should read “downloading.” When the messages are copied over, the status will read “OK.”

    Please note that this will import (copy) all of your existing messages and folders from your IUP I-Mail account. Due to the default folder names in IUP Live Mail, you may have to combine folders that have duplicate names.

    Can I copy my contacts from my I-Mail account to my new account?

    Yes, you can export your contacts from your I-Mail and import them into your new account. Below are the instructions you will need to follow to make this happen.

    Exporting your Contacts:

    1. Log in to your I-Mail account at https://imail.iup.edu.
    2. Right-click on the Contacts folder that appears in the folder list under your e-mail address.
    3. Select Import/Export Contacts.
    4. Click on the CSV link after Export vCard Data.
    5. The next few steps will be different, depending on which browser you are using.
      • Internet Explorer - will display a pop-up bar at the bottom. Click Save.
      • Google Chrome - will automatically send the Contacts.csv file to your Downloads folder.
      • Mozilla Firefox - will display a pop-up window. Click Save.

    Import Contacts to Your New Account:

    1. Log in to your new account at http://mail.office365.com.
    2. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
    3. In the Search all settings box, type Import.
    4. You will see Import your contacts listed below the search box. Click on it.
    5. Select Outlook 2010, 2013,or 2016.
    6. Select Browse.
    7. Browse to and select your saved Contacts.csv file from the Downloads folder.
    8. Select Upload.
    9. Wait until you see the Import contacts screen that tells you how many contacts have been imported.
    10. You can then check your contacts by clicking on the cube icon at the top left of the window.
    11. Select People.
    12. Select Your Contacts.
    13. Your contacts should be listed there.

    Can I copy my calendar from my I-Mail account to my new account?

    Exporting your Calendar:

    1. Log in to your imail account.
    2. Right-click Calendar and select Import/Export Calendar Data.
    3. Click Export Calendar Data.
    4. Select a location to save the “Calendar.ics” file.

    Import Your Calendar to Your New Account:

    1. Log into your Office 365 account.
    2. In the upper left-hand corner, click the grid icon to open the menu.
    3. Select Calendar.
    4. Select Add calendar and From file.
    5. Browse and select the Calendar.ics file created previously.
    6. Select Save.

    How much space does the new account provide?

    Both the IUP Live Mail account and the auxmail account have 50GB of storage.

    How can I change the password for my new account?

    You have the ability to change the password on your new account any time you wish. Keep in mind that these passwords will expire every 180 days. It is recommended that you change this password every couple of months to stay ahead of the expiration date.

    To change the password, after you log in to the interface, follow these steps:

    1. In the top right-hand corner, select Settings icon. It appears as a gear or sprocket.
    2. Select Office 365 Settings.
    3. Under the Settings Heading, click on Password (change your password).
    4. Enter your current password.
    5. Enter your new password, then enter it again to confirm it.
    6. Select Save.

    You can also make use of the self-service password reset option you set up during your initial login to your new account. This feature will send a message to either your phone or alternate e-mail which you can use to reset your password. 

    Note: If you have forgotten your password and cannot use the self-service feature, you will need to call the IT Support Center at 724-357-4000. After some identity verification, we can provide a temporary password. You will be able to change this with the steps outlined above.

    Can I forward the e-mail from this new account to other accounts? (e.g., Gmail, Yahoo)

    Your messages can be forwarded to other e-mail accounts like Gmail or Hotmail. To forward your messages, follow these steps:

    1. Open Settings. This will appear as a gear icon in the top right corner.
    2. Click on Mail.
    3. A menu will appear on the left side. Under Accounts, click on Forwarding.
    4. Click on Start Forwarding.
    5. Enter a valid e-mail address then click Save.

    Setup for the Self-Service Password Reset

    Upon account activation, you will be required to set a self-service password reset option. You can choose to add a phone or an alternate e-mail for the password reset process.

    When you use this feature, you will receive either an e-mail or text message where you can then reset your password. 

    E-mail Configuration Information for my new Account

    You can use the following information if you would like to configure an e-mail client or smart device to access your auxmail account: 

    • Outgoing Mail Server - smtp.office365.com 
    • Outgoing Mail Server Port - 587
    • Outgoing Security Type - TLS 
    • Incoming Mail Server - outlook.office365.com 
    • Incoming Mail Server Port - 993 
    • Incoming Security Type - TLS 

    Note: We have found that some phones require 993 incoming. Also, please make sure you have enabled the option Authentication Required on your phone, if not enabled by default.

    iOS E-mail Setup Instructions

    1. Select the Settings icon.
    2. Tap Mail.
    3. Tap Accounts.
    4. Tap Add Account.
    5. Select Exchange.
    6. Enter the following information:
      1. For E-Mail:
        1. If you are retired faculty, enter username@auxmail.iup.edu replacing username with your IUP username.
        2. If you are alumni, enter alias@live.iup.edu replacing alias with your IUP e-mail alias.
      2. For Password: enter your account password.
      3. For Description: delete the word "Exchange" and enter your IUP Auxmail.
    7. Tap Next.
    8. Enter the following information:
      1. Server: outlook.office365.com
      2. Username: username@auxmail.iup.edu or alias@live.iup.edu
        1. If you are retired faculty, enter username@auxmail.iup.edu replacing username with your IUP username.
        2. If you are alumni, enter alias@live.iup.edu replacing alias with your IUP e-mail alias.
      3. The password should already be entered. If it is not, enter your e-mail password.
      4. The rest can be left as is.
    9. Tap Next. This will verify your account information.
    10. Tap Save.
    11. Tap Done.
    12. Return to the Home Screen, then open the Mail application to test your newly set up account.

    Change the Start Page

    The default start page after login is the Office 365 home page. This can be changed so that, directly after logging in, it goes to your mail.

    1. After logging in, click on your username/“picture” in the upper right corner.
    2. Select View Account.
    3. Click on Settings.
    4. Select the drop-down for Start Page, then select Mail.
    5. Click Save at the top.
    6. Log out of your account, close the browser, then log back in.

    Alternate URLs used to Access the Office 365 Login

    Both alumni and retired faculty/staff can use the following links to access the Office 365 login:

    • login.microsoftonline.com
    • login.auxmail.iup.edu
    • mail.office365.com

    Where can I get additional support for my account?

    You can get additional information on IUP Live Mail by using the help function within the web app.

    1. Log in to your IUP Live Mail account at http://mail.office365.com.
    2. Select the ? icon, which appear in the upper right corner of the screen (under your profile picture and username).
    3. Select Help from the drop-down menu.