Have a question on your Alumni or Retired Employee E-mail account?
IUP Live Mail accounts are for IUP alumni.
IUP auxmail accounts are for IUP retired faculty and staff.
Here are some common questions we receive regarding Auxmail and Live Mail accounts.
Will my current IUP e-mail messages be automatically copied to my new account?
No, your current e-mail messages are not automatically copied to your new account. You will need to manually link your current @iup.edu account with your new Live Mail or Auxmail account in order to copy the current messages.
After you’ve established the Alumin or Auxmail account, you will be able link the two accounts to copy messages from your current IUP account to your new account. You have the ability to do this up to the point that your IUP e-mail account is deactivated.
Per IUP Account Retention Policy, retired employee IUP accounts will deactivate on their day of retirement.
Student accounts will remain active 60 days after their date of graduation. After this date, you will no longer have access to your e-mail account, and messages sent to your @iup.edu address will not be forwarded to your Live Mail account.
Can I copy my existing I-Mail account messages to my new account?
After your new account has been created, you have the option to connect your IUP e-mail account (if it is still active).
Once this has been completed, all e-mails and folders from your IUP e-mail account will be copied to your new account. Any new e-mail message sent to your IUP account will start to appear in your new account. These messages will continue to appear in both accounts until your 60-day extension has expired and your IUP e-mail account is disabled.
Once your IUP e-mail account is disabled, e-mail messages sent to @iup.edu will no longer be delivered.
To import all of the messages that you received in your IUP e-mail account:
clicking “OK”, you will be returned
to the “connect accounts” page. Under “Account,” your IUP e-mail account will appear
and the status should read “Downloading.” When the messages are copied over,
the status will read “OK.”
note that this will import (copy) all of your existing messages and folders
from your IUP I-Mail account. Due to the default folder names in IUP Live Mail,
you may have to combine folders that have duplicate names.
Can I copy my contacts from my I-Mail account to my new account?
Yes, you can export your contacts from your I-Mail and import them into your new account. Below are the instructions you will need to follow to make this happen.
Can I copy my calendar from my I-Mail account to my new account?
How much space does the new account provide?
Both the IUP Live Mail account and the auxmail account have 50GB of storage.
How can I change the password for my new account?
You have the ability to change the password on your new account any time you wish. Keep in mind that these passwords will expire every 180 days. It is recommended that you change this password every couple of months to stay ahead of the expiration date.
To change the password, after you log in to the interface, follow these steps:
You can also make use of the self-service password reset option you set up during your initial login to your new account. This feature will send a message to either your phone or alternate e-mail which you can use to reset your password.
Note: If you have forgotten your password and cannot use the self-service feature, you will need to call the IT Support Center at 724-357-4000. After some identity verification, we can provide a temporary password. You will be able to change this with the steps outlined above.
Can I forward the e-mail from the new Livemail or Auxmail accounts to other accounts? (e.g., Gmail, Yahoo)
From your Alumni e-mail account (Live Mail) or from your retired employee e-mail account (Auxmail), email messages can be forwarded to other e-mail accounts like Gmail or Hotmail. To forward your messages, follow these steps:
* Please note that these are NOT instructions for forwarding your regular IUP e-mail account.
Setup for the Self-Service Password Reset
Upon account activation, you will be required to set a self-service password reset option. You can choose to add a phone or an alternate e-mail for the password reset process.
When you use this feature, you will receive either an e-mail or text message where you can then reset your password.
After setting this up, if you have forgotten your password, you will be able to use this self-service to do a password reset.
E-mail Configuration Information for my new Account
You can use the following information if you would like to configure an e-mail client or smart device to access your auxmail account:
Note: We have found that some phones require 993 incoming. Also, please make sure you have enabled the option Authentication Required on your phone, if not enabled by default.
iOS E-mail Setup Instructions
Change the Start Page
The default start page after login is the Office 365 home page. This can be changed so that, directly after logging in, it goes to your mail.
Alternate URLs used to Access the Office 365 Login
Both alumni and retired faculty/staff can use the following links to access the Office 365 login:
Where can I get additional support for my account?
You can get additional information on IUP Live Mail by using the help function within the web app.