Have a question about your alumni or retired employee email account?
IUP Live Mail accounts are for IUP alumni.
IUP auxmail accounts are for IUP retired faculty and staff.
Alumni, retired faculty, and retired staff will only have access to their email account, otherwise known as auxmail or livemail. Other services such as Word, Excel, PowerPoint, etc. are not available from these accounts.
Will my current IUP email messages be automatically copied to my new account?
No, your current email messages are not automatically copied to your new account. If you would like your email to be copied to your new Auxmail or Live Mail account, please create an ihelp ticket.
If you are going to copy any information from your soon to be deactivated account, make sure that you copy it to an external source that IUP does not provide. The cloud or an external hard drive would be two good options for saving this information.
Per IUP Account Retention Policy, retired employee IUP accounts will deactivate on their day of retirement.
Student accounts will remain active 60 days after their date of graduation. After this date, you will no longer have access to your email account, and messages sent to your @iup.edu address will not be forwarded to your Live Mail account.
Can I copy my contacts from my current account to my new account?
Yes, you can export your contacts from your IUP email and import them into your new account. Below are the instructions you will need to follow.
How much space does the new account provide?
Both the IUP Live Mail account and the auxmail account have 50GB of storage.
How can I change the password for my new account?
You have the ability to change the password on your new account any time you wish. Keep in mind that these passwords will expire every 180 days. It is recommended that you change this password every couple of months to stay ahead of the expiration date.
To change the password, after you log in to the interface, follow these steps:
You can also make use of the self-service password reset option you set up during your initial login to your new account. This feature will send a message to either your phone or alternate email which you can use to reset your password.
Note: If you have forgotten your password and cannot use the self-service feature, you will need to call the IT Support Center at 724-357-4000. After some identity verification, we can provide a temporary password. You will be able to change this with the steps outlined above.
Will I still have access to my H drive?
The H drive, otherwise known as the "student home directory" is a 2 GB of network storage space. Each student has their own H drive. The H drive is used to store documents, projects, portfolios, etc.
When your IUP account receives becomes inactive, the H drive will no longer be accessible. If you have any questions please see the account retention policy. Make sure that you transfer over your information from the H drive to a storage of your choosing that is not affiliated with IUP. To save your information you can use an external hard drive, a cloud service, etc.
Will I still have access to my One Drive?
When your IUP account receives becomes inactive, the One Drive will no longer be accessible. If you have any questions please see the account retention policy.
Make sure that you transfer over your information from your One Drive to a storage of your choosing that is not affiliated with IUP. To save your information you can use an external hard, a cloud service, etc.
How to move Data from Office 365 OneDrive
When you retire or graduate from IUP, your Office 365 accounts will go inactive with your IUP network account. To make sure that you don’t lose any data that you have on your IUP OneDrive account, please pull it from your account before your retirement date or graduation date.
Can I forward the email from the new Livemail or Auxmail accounts to other accounts? (e.g., Gmail, Yahoo)
From your alumni e-mail account (Live Mail) or from your retired employee e-mail account (Auxmail), email messages can be forwarded to other email accounts like Gmail or Hotmail. To forward your messages:
* Please note that these are NOT instructions for forwarding your regular IUP email account.
Setup for the Self-Service Password Reset
Upon account activation, you will be required to set a self-service password reset option. You can choose to add a phone or an alternate email for the password reset process.
When you use this feature, you will receive either an e-mail or text message where you can then reset your password.
After setting this up, if you have forgotten your password, you will be able to use this self-service to do a password reset.
E-mail Configuration Information for my new Account
You can use the following information if you would like to configure an email client or smart device to access your auxmail account:
Note: We have found that some phones require 993 incoming. Also, please make sure you have enabled the option Authentication Required on your phone, if not enabled by default.
iOS Email Setup Instructions
Change the Start Page
The default start page after login is the Office 365 home page. This can be changed so that, directly after logging in, it goes to your mail.
Alternate URLs used to Access the Office 365 Login
Both alumni and retired faculty/staff can use the following links to access the Office 365 login:
Where can I get additional support for my account?
You can get additional information on IUP Live Mail by using the help function within the web app.
Are the same features available in all versions of the Outlook client?
No, Outlook 2016 for Mac may not have the same features as Outlook 2016 for Windows or Windows 10 Mobile. For example, the Focused Inbox may not be available across all platforms.
How do I restore a message that I deleted from Deleted Items?
For Outlook for Windows, please refer to the instructions provided by Microsoft.
For the Outlook Web App, please refer to these instructions.
After I delete a message, how long do I have to recover it if I discover that I need it?
When you delete a message, it will be moved to the Deleted Items folder. It will remain there until you delete it, either by emptying the entire folder, or deleting individual messages. After a message has been deleted from the Deleted Items folder, you have 30 days to recover it. After 30 days, it can no longer be retrieved.
How do I set up a vacation message in Office 365?
Please use these instructions to set up a vacation/or away from office automatic reply email.
What is the maximum number of individual email addresses that can be used when sending an email message?
You cannot send a message to more than 500 single addresses in one email. If you have more than 500 addresses, you will need to split your list into groups of 500 and send multiple messages.
Alternately, if you will be using your list frequently, you may want to consider requesting a mailing list.
If you have any questions, you can create a ticket in ihelp.
How do I identify spam?
A Junk Email folder is set up on all IUP email accounts via Office 365. The use of the Junk Email folder is to help limit the number of unintentional responses to phishing attempts. It can also enhance the efficiency of email usage by decreasing the amount of spam delivered to your Inbox. Please remember to regularly check your Junk Email folder to ensure there are not messages moved to that folder that may be false positives. If a valid message has been delivered to to the Junk Email folder, you can mark it as non-junk so the email is delivered to your Inbox. Ultimately, it is a personal preference on handling email. Click here to learn more about spam.
How do I mark messages as junk or not junk?
From your Inbox, you can mark a message as Junk if you want that addresses identified as Junk. Future email will be delivered to the Junk Email folder.
If you are reviewing the Junk Email folder, and do not want a message to be listed as Junk, mark the message as Not Junk. The email message will be moved to the Inbox as will any future email messages from that address.
After I’ve found a message using Search, how can I tell what folder it’s in?
I need to send an email with an attachment. Is there a size limit?
Yes. Attachments must be under 35MB.
How do I create a new contact list?
A contact list is a collection of email addresses, and is useful for sending email to a group of people. Contact lists are sometimes referred to as distribution lists. Groups in your email is not offered by IUP, and will not work through your IUP email.
Create a contact list
Note: By default, contact lists are created in the default Contacts folder, and you can also see them under Your contact lists. If you want to save the contact list in a different folder, select the folder before you select New contact list. After you create a contact list in a folder, it isn't possible to move it to a different folder.
On the People page, on the toolbar, select the arrow next to New contact, and then select New contact list.
Enter a name for the list, and then add names or email addresses.
Tip: If you want to group contacts f
How do I change my display name in Office 365?
If you have a need to change your display name (i.e., William to Bill), please refer to these instructions.
How do I create a signature in Office 365?
How do I change the font settings of unread messages to make them stand out more?
In the Outlook Web App, you cannot change font color for unread messages, but you can switch to the high contract theme.
How do I change my email reading pane in Office 365?
How do you turn the conversation view off in OWA?
Select the Filter drop-down menu. This drop-down appears with the folder’s messages list.
From the drop-down menu, select Show As.
Can I unsubscribe from folders in my Office 365 email account?
No, you cannot unsubscribe from folders in your Office 365 email account.
I don’t want to see the body of the message in the message list. How do I turn it off?
The Outlook client is removing line breaks from some of my messages. Can I change this setting so that it doesn’t do this?