Depress the flash key. Listen for three fast
beeps and then hear solid dial tone. Dial the desired party, announce
the transfer, and hang up. “Flash” is also designated as “switchhook”
or “link” on some telephones.
the flash key. Listen for three fast beeps and then hear solid dial tone.
Dial third party. Announce conference. Depress flash. All three parties
will now be able to converse. Any one of the three participants can
drop off the call and the other two can continue their discussion. A word
of caution: if you bring in a third party using long distance dialing and
then drop off of the call, you will be responsible for the long distance
charges incurred by the two parties who remain on the call.
activate, depress the flash key. Listen for three fast beeps and then hear
solid dial tone. Dial #. Hear confirming tones, i.e. a short burst of
broken tones. The caller is now on hold—at this point you can lay the
receiver down or even make a new call. The original caller will
remain on hold until you either return to the caller or the caller
hangs up on you.
To return to a caller on hold, you
must hang up your phone. Your telephone will ring, and when you answer
you will be connected to the original caller. Alternatively, if you have
not made a new call, i.e., you laid the receiver down but did not make
a new call, then you may depress the flash key and dial # to
Call pickup groups
must be defined and administered by Verizon. This feature allows
mutually agreed-upon users to answer other ringing lines within the
inclusive group. Once the Call Pickup Group has been established, if one
member of the group hears the telephone of another member of the
group ring, the remote telephone can be answered by getting dial tone
and depressing the * (star) key. If more than one telephone line in a
defined call pickup group is ringing, depressing the * (star) key will
cause the line that started ringing first to be answered; lines that
started ringing subsequently will continue to ring.
feature is used to temporarily redirect calls to another telephone
number. Most often, the telephone number to which calls are directed
will be another line within Centrex. If, however, you are redirecting
calls to a cellular telephone number, there are additional steps to be
To activate the feature, dial the Centrex
feature code 131. You must follow the feature code with a valid
telephone number to which calls are transferred. If, for instance, you
are transferring to another telephone number within Centrex, you dial the
131 code and follow it immediately with 7xxxx, where “xxxx” is the
last four digits of a 357 telephone number. You will hear three short beeps
followed by a ringing line indication. The telephone number to which you
are forwarding is the ringing line. The beeps indicate the feature
has been recognized, and the ringing line allows you the opportunity to
tell the person who answers the phone that you have transferred your
calls to them. In this use of the call forwarding feature, you do not
need the other party to answer and, in fact, you can simply hang up
once given the three beeps and you hear the other line start to ring.
you are forwarding to a mobile telephone number, you must follow the
steps described above with the following changes. You will dial the
Centrex feature code 131, but immediately following that code you will
need to use the same string of digits you would use to dial the
mobile telephone number; i.e., 131 then 9724388xxxx. Again, you will hear
three short beeps and a ringing line indication. In this use of the call
forwarding application, you must wait for the ringing line to be answered
in order for the call forwarding process to actually complete and
work in the expected manner.
At your desk phone, i.e., the forwarded line, you will hear a short ring
each time someone calls the telephone number. This ring is intended to
remind you that you have forwarded calls to another line. You cannot
receive a call when the line is forwarded. This short ring is
sometimes misinterpreted as a phone problem when users forget that they
have forwarded their line.
Using the phone that calls were forwarded from, listen for a dial tone,
then dial the Centrex feature code 141 and hear three short beeps followed
by solid dial tone. Call forwarding is now canceled, and user calls will
ring at the desktop.
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