Anti-Spam Service FAQ

  • Is it better to use the JunkMail folder for potential spam, or is it better to have it flagged in the Inbox?

    IUP automatically creates a JunkMail folder to help limit the number of unintentional responses to phishing attempts. It can also enhance the efficiency of e-mail usage by decreasing the amount of spam delivered to your Inbox. Please remember to regularly check your JunkMail folder to ensure there are not messages moved to that folder that may be false positives. If a valid message has been delivered to to the JunkMail folder, you will need to whitelist that e-mail address. Ultimately, it is a personal preference.

    What if I don't want to use the JunkMail folder?

    You can simply delete the JunkMail folder from your list of folders. Spam messages will be flagged and delivered to your Inbox, along with all your normal e-mail messages.

    This JunkMail folder displays in imail. Why doesn’t it show up in my folder list in Thunderbird or Outlook?

    If you use Thunderbird, Outlook, or another e-mail client, you'll need to update your folder list in the client to display the JunkMail folder.

    In Thunderbird:

    • Right-click on your account name and choose Subscribe...
    • Select JunkMail from the list.
    • Click Subscribe.
    • Click OK.

    In Outlook:

    • Right-click on your IMAP account and choose IMAP Folders.
    • Click Query.
    • Select JunkMail from the list.
    • Click Subscribe.
    • Click OK.

    How does the anti-spam service function with the imail rules?

    Imail rules will be processed before the anti-spam service handles the message.