Developing Successful Interpersonal Skills Outline

  • 1: The Importance of Interpersonal Skills

    Verbal Communication Techniques

    • Hearing versus Actively Listening
    • Connecting with Powerful Communication

    Non-Verbal Communication

    • Understanding the Elements of Vocal Delivery
    • Interpreting and Applying Body Language
    • Building Self-Awareness

    2: Creating a Powerful First Impression

    • Creating a Powerful Introduction
    • Cultivating Your Impact

    3: The Art of Conversation

    • Mastering the 4 Levels of a Conversation
    • Moving a Conversation Along
    • Applying Tools for Deepening Conversation

    4: Influence and Persuasion

    • Influencing Others
    • Seeing the Other Side
    • Building Bridges
    • Extending Your Influence

    5: Interacting Positively

    • Applying Logic and Owning Emotions
    • Disagreeing Constructively
    • Bringing People to Your Side
    • Building Consensus

    6: Negotiation Basics

    • Planning for Negotiation
    • Managing the 4 Stages of Negotiation
    • Arriving at an Agreement