Developing Successful Interpersonal Skills Outline

1: The Importance of Interpersonal Skills

Verbal Communication Techniques

  • Hearing versus Actively Listening
  • Connecting with Powerful Communication

Non-Verbal Communication

  • Understanding the Elements of Vocal Delivery
  • Interpreting and Applying Body Language
  • Building Self-Awareness

2: Creating a Powerful First Impression

  • Creating a Powerful Introduction
  • Cultivating Your Impact

3: The Art of Conversation

  • Mastering the 4 Levels of a Conversation
  • Moving a Conversation Along
  • Applying Tools for Deepening Conversation

4: Influence and Persuasion

  • Influencing Others
  • Seeing the Other Side
  • Building Bridges
  • Extending Your Influence

5: Interacting Positively

  • Applying Logic and Owning Emotions
  • Disagreeing Constructively
  • Bringing People to Your Side
  • Building Consensus

6: Negotiation Basics

  • Planning for Negotiation
  • Managing the 4 Stages of Negotiation
  • Arriving at an Agreement