Critical Facilitation Skills for Leaders

1: The Importance of Facilitation

• Being an Effective Facilitator
• Harnessing Knowledge, Experience, and Diversity
• Encouraging Group Motivation and Commitment
• Observing the Team Process

2: Facilitating Process and Content

• Identifying Process and Content Elements
• Managing the Flow
• Resolving Tensions and Disagreement

3: Setting the Stage for Facilitation

• Laying the Groundwork
• Educating Participants, and Securing Support
• Selecting the Right Facilitator
• Planning for a Facilitated Meeting

4: Facilitating Team Development

• Encouraging Participation
• Recognizing Stages in the Team Life Cycle
• Supporting the Team through the Stages

5: Building Consensus and Reaching Decisions

• Gathering and Presenting Data
• Synthesizing and Summarizing
• Identifying Options and Brainstorming
• Facilitating SWOT Analysis
• Creating a Short List
• Using the Multi-Option Technique

6: Disruptions, Dysfunctions and Interventions

• Handling Disruptions and Difficult Behavior
• Addressing Dysfunction
• Agreeing on Ground Rules
• Restating and Reframing
• Selecting a Method of Intervention
• Getting Back on Track