Spring 2003

  • Introduction

    Are you ready to attend the next Student Employment Center-sponsored workshop entitled “Get Outta Your Box!”? We sure hope that you are! This workshop is guaranteed to be fun, innovative, and highly energetic! Additional information pertaining to this workshop is available inside. (Don’t forget: We will be serving you lunch, too!) A registration form is also enclosed.

    The above workshop is just one of the many events occurring during Student Employment Appreciation Week, April 13 – April 19, 2003. This week has been established by the National Student Employment Association to draw the awareness of others to the contributions student employees make in the multitude of roles they fill. Please see inside for a listing of the week’s events!
    Inside this newsletter you are going to find many interesting articles and important information that you need to know. Articles include a message from the 2002 Student Employee of the Year (Mr. Matt Yoschak), balancing your school work with personal relationships, Federal Work-study application process, what makes an outstanding student employee, becoming a peer educator, interview with a faculty member, and much, much more.

    In order that we provide you with an informative newsletter, we will greatly appreciate if you take a moment to e-mail any “comments” pertaining to this newsletter. See the comments section of the newsletter for an e-mail address. Please tell us what you like or dislike, and share your ideas with us for future newsletters!
    The Student Employment Center is housed within the Office of Career Services. The office assists students in finding job opportunities on campus or in the local community. It also operates the Learning Center Work Study Program. Students seeking part-time employment may access a listing of available jobs by doing any of the following: asking to review the employment binder located in the Student Employment Center (302 Pratt Hall), reviewing the bulletin board located outside the office, or accessing the on-line job listing at http://www.iup.edu/studentemployment/ (24-hour accessibility).

    The Student Employment Center recognizes both the efforts of student employees and student employee supervisors. We encourage you to take advantage of the opportunities that we make available throughout the year. You may visit our website to find information on posting on-campus job vacancy announcements, guidelines for answering the telephone, job duties, and interviewing tips.
    We hope that the experience of student employees here at IUP is a positive one and that they take with them the knowledge and work experience that they gained while achieving their academic goals. It is also our hope that the relationship built by student employee supervisors with their student employee(s) is just as rewarding.

    If schedules permit, we encourage everyone to attend the workshop scheduled for April 14. We look forward to seeing you!!

    Tracy VanHorn-Juart, Coordinator
    Student Employment Center

    Contact Information

    Student Employment Center
    Indiana University of Pennsylvania
    302 Pratt Hall
    c/o Office of Career Services
    Telephone: 724-357-2235
    Fax: 724-357-4079
    Office Hours: M/R/F, 8:00 a.m. – 4:30 p.m., T/W, 8:00 a.m. – 8:00 p.m. While classes are in session.
    Office hours vary during semester breaks and during the summer. Please contact the office for hours of operation during these times.
    E-mail: tracyvan@iup.edu
    Web address: www.iup.edu/studentemployment


    Tracy VanHorn-Juart, Coordinator
    Steve Vinton, Graduate Assistant
    Jaime Maudie, Office Assistant
    Spring has Sprung!
    March 21, 2003!

    In This Issue


    Relationship and College

    Federal Work-Study Application Process

    Student Employment Trivia

    “Get Outta Your Box!”

    What Makes an Outstanding Student

    Supplemental Instruction

    P/T Jobs: The Course That Is Not

    Did You Hear the News?

    2002 Student Employee of the Year

    Comments Section

    Upcoming Dates/Events

    Answers to Trivia Contest

    Week’s Events

    Making Connections

    Enclosure: Registration Form for Workshop Relationship and College: A Balancing Act

    By Elizabeth A. Kincade, Ph.D.
    Associate Professor/Counseling Psychologist
    Center for Counseling and Psychological Services

    When you are 18-25 and in college, all of your professors and your parents and pretty much anyone over 25 will tell you that you are in college to learn, to study-- to get an education. You will be told that is the most important thing. But the truth is, college is about a lot more than academic knowledge; it is also about learning life tasks.

    One of the very important things most of us do between 18 and 25 is experience our first truly significant romantic relationship. In other words, we fall in love for the first time. This is usually love beyond our high school relationships. In college, we not only go to school with our beloved, but we often live with, or very near, our partner. We have no boundaries on our time with our beloved. It is intense; it is meaningful; and often other parts of our lives dwindle in importance.

    Like most things that happen to us in our lives, relationships have good points and bad points. For some people being in love is an infusion of energy in all parts of their lives; for others, the love is all- encompassing and other things seem less important. Relationships with friends and family fade into the background and school work sits on the desk.
    Balancing love and academics can be tricky. The following points can help you master the balancing act:

    • Talk about your expectations for school and “togetherness” with your partner.
    • If you are having trouble finding time to talk and communicate, deliberately create the time with your partner. Value connections as well as academic performance.
    • Develop plans together for time management and studying.
    • Develop a balance between compromise and assertiveness. Don't be afraid to be assertive in the relationship. Tell your partner your needs. But, know how to compromise.

    The flip side of having our first significant relationships in college is that these are usually not our last significant relationships. Most of the time, they end. The energy is gone. Family and friends are mad at us for abandoning them. We cannot just go back to our lives “before” our beloved. Here are some tips for managing the breakup, reorganizing your life, and remaining a competent student:

    • Talk honestly to your family and friends about your feelings. Seek support.
    • Give yourself time to recover. Life is not a soap opera. People do not move on from emotionally significant relationships in a week, day, or month. Depending on the person and the relationship, the needs are different.
    • Develop a schedule of your own for your days. This should include classes and study but also schedule in friends for lunch and phone/e-mail support from friends and family.
    • Make a list of why the relationship was not the best. Have this available for when “the loneliness” sets in. This helps you to remember the less-than-good things in the relationship when you are lonely and idealizing it.
    • If you feel overwhelmed and unable to cope, seek help from a professional counselor before your school work suffers too much.

    Just remember that you don't have to be the perfect relationship partner, and no relationship is perfect. Learning how to be in a relationship and what we want in a relationship is part of what occurs in college. College is our laboratory. College is where we learn how to love and be loved in return while at the same time remaining competent and satisfied in our school work. Hang in there!


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    By Aileen Bowman, Assistant Director, Financial Aid

    In order to be considered for the Federal Work-Study Program (FWSP) for Fall 2003, you must file the 2003-2004 Free Application for Federal Student Aid (FAFSA) or Renewal FAFSA and the 2003-2004 Fall/Spring Federal Work-Study Application. If you have not already received the 2003-2004 FAFSA, you may obtain one from the Financial Aid Office and mail it to the Federal processor or apply online at www.fafsa.ed.gov. The Fall/Spring Federal Work-Study Application is available online at www.iup.edu/financialaid; you will need to print this application and submit it to the Financial Aid Office. The deadline for both applications is April 15, 2003. If you do not submit the FWS application by April 15, you might not qualify at a later date based on other aid awarded, such as Federal Stafford Loans.

    If you are interested in working under Federal Work-Study during Summer 2003, there is a separate application process. You can begin this process immediately. You must first secure a position. You and your employer need to complete the Federal Student Employment Profile/Job Assignment form and you must submit it to the Financial Aid Office, along with a completed Summer 2003 IUP Financial Aid Application. The Summer 2003 IUP Financial Aid Application is available at www.iup.edu/financialaid. The Financial Aid Office will only process summer Federal Work-Study requests for students who have submitted both of these documents.

    You can check the status of your awards by visiting the website www.banner.iup.edu and logging into the secured area with your IUP student ID number and PIN. Also, be sure to check the message area for important information about your financial aid status.
    Please contact the Financial Aid Office if you require additional information about FWSP. Inquiries may be made in person at the Financial Aid Office service counter in the lobby of Clark Hall, by e-mail (financial-aid@iup.edu), or by phone (724.357.2218).
    If you need help in locating a work-study position, the Student Employment Center is available to provide such assistance.

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    Student Employment Trivia Contest

    By Kaila Clouser

    1. Where do I go if I can’t decide on a major?
    2. If I’m getting ready to graduate but need practice with my interviewing techniques, what can I do?
    3. Did you ever wonder how to do Yoga and Pilates?
    4. Where would I go to find internship opportunities?
    5. If I am having trouble balancing school, friends, and work or if I am really stressed, where could I get some help?
    6. How do I find out about upcoming Job Fairs or summer employment?
    7. Where do I go if I wanted to take PRAXIS I, GRE, GMAT, TOEFL, or CLEP?
    8. How do I get a summer course from another institution transferred to IUP?
    Answers may be found later on in the issue

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    Remember to register for the workshop on “Get Outta Your Box!”

    Monday, April 14, 2003, 11:30 a.m. – 1:00 p.m. Location: Eberly College of Business Auditorium
    (A pizza lunch will be provided!)
    The speaker, Ms. Jacquett C. Wade, has a unique opportunity to live out her purpose in life, that is “to educate, inspire, and encourage people to live whole, healthy lives.”
    A genuine interest in people allows Ms. Wade to work with individuals as they tackle some of life’s most difficult and sensitive issues in their quest to become better people. She is passionate about helping individuals become better people so that in turn they can become better leaders in today’s world.

    All listeners take an immediate liking to Ms. Wade’s unique presentation style, as she delivers her important messages in a fun, innovative, and highly energetic presentation. One student participant at Penn State Abington said of her program, “I can say without hesitation that my success as a student leader of this University is the direct result of the inspiration and motivation I felt while listening to Jacquett speak. It is remarkable to look around at a crowd of people who seem so different and unique, and yet Jacquett has been able to unite us all through her messages of acceptance, community service, and unification.”

    All student employees and student employee supervisors (including university staff that do not oversee student employees but may be interested in attending) are invited. If you have not registered but would like to attend, please complete the enclosed registration form and return it to the Student Employment Center by Friday, April 4, 2003!

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    What Makes an Outstanding Student Employee?

    By Joanne Kuta, Technology Support Analyst, Technology Services Center

    The Administrative Help Desk has been in operation since December 1996, and student employees have been critical to our success from the very first day. During that time period, our professional staff members have been fortunate to work alongside some amazing students, many of whom have graduated and are now enjoying successful careers in various fields.
    But what qualities made them such amazing student employees?

    To understand those qualities, it helps to understand the nature of the services provided by the Administrative Help Desk. We support approximately 1,100 PCs and laptops, almost 200 network printers, and a large number of local printers for roughly 40 offices representing about 700 employees, in addition to student employees. Most of the employees have computer accounts on multiple systems and a variety of software applications to master, including the Microsoft Office Suite, Banner, and occasionally, a customized application specific to the office. When mixed together, it can generate up to 80 support calls per day. In a nutshell – we are very busy!

    Many of the qualities that are important in this environment are valuable assets for any student employee and are even more valuable in “the real world.”

    We count on our student employees to be the first line of support for many of the calls we receive. If the student doesn’t show up for work, it impacts everyone because that’s one less phone line that can be answered in a timely manner. Ultimately, our customers – IUP employees and other student employees – are impacted.

    Desire to Learn
    The computer field is constantly changing, with new technologies emerging all the time. Our role is to put the best of these technologies at our customers’ fingertips, and provide a high level of support for them. A strong desire to learn new things and to adapt in a changing world is important. I tell our student employees – Be a sponge! Absorb everything you see and hear!

    Cheerful Personality
    At the Administrative Help Desk, as in many other offices on campus, most of our calls are generated because someone has a problem. In this situation, it’s best to answer the phone with a smile. Let the caller know that you are happy to help him/her to find a solution, and it will make the phone call more pleasant for all involved.

    Be Knowledgeable AND Truthful
    Knowledge is a valuable asset, but no one will have an answer for every question or problem, especially at the beginning of your employment. If you aren’t sure of an answer, let the caller know that you don’t know but you’ll be happy to find the answer and get back to him/her. Giving out inaccurate information is often more damaging than saying “I don’t know.”

    Be Professional
    Every office has an established minimum standard of professionalism. Some may place restrictions on the dress code, while other offices may emphasize communication skills, good manners, or promptness. Take your cues from those around you. Pick up the best habits of your co-workers.

    Use Your Time Wisely
    Managing your time is critical – both on the job and off. Remember that while you’re at work, you should be working. If you’ve been given a project to complete, then get started on it. Don’t put it off until tomorrow, because guess what? Tomorrow, your supervisor (or professor) may have another project for you.

    Know When to Ask for Help
    The ability to work unsupervised is important, but knowing when you’re in over your head is equally important. If your supervisor gives you an assignment that you don’t fully understand, ask for clarification. If you’re having trouble getting a project off the ground, ask for help. There’s a common saying here – if you don’t have time to do it right the first time, when will you have time to do it again? Do it once and do it right.

    Many student employees seldom realize the vital role they play in the success of the university. For those who do, they may also see opportunities to learn skills that they never imagined. Seize those opportunities and take full advantage of them. Many college administrators are former student employees who did just that and found a rewarding career in the process.

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    5 Supplemental Instruction: Peers Helping Peers

    By Dr. Sally Lipsky, SI Coordinator, Learning Enhancement Center

    Supplemental Instruction (SI) is a college-level academic enrichment program that targets introductory-level courses with difficult content. Paid peer educators, titled SI Leaders, attend targeted classes as “model” students. SI leaders then provide out-of-class sessions in which they assist students on how to learn course content.
    SI Leaders possess the following qualifications:

    1. Are a freshman (2nd term), sophomore, or junior.
    2. Have a C.Q.P.A. above 3.0.
    3. Have earned an “A” as a final grade in the targeted course.
    4. Have completed an application, including two faculty recommendations.
    5. Have successfully completed a 1-credit training course.

    Over 3,000 IUP students have participated in SI since the start in 1997. Total student contacts exceed 12,500. Most important results indicate that SI positively impacts students’ academic performance – participating students averaged over half a grade higher than did students choosing not to participate in SI! SI has proven to be a very effective and efficient way to extend academic support to the broad student community at IUP.

    For additional information, contact: Dr. Sally Lipsky, SI Coordinator, Learning Enhancement Center, 202 Pratt Hall.

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    Did You Know…

    …that you can have your IUP e-mail account messages forwarded to your external e-mail accounts such as hotmail or yahoo?
    Yes, that’s right! Log on to
    and follow the directions provided.

    Part-time Jobs: The Course That Is Not Required

    By Steven Vinton, Graduate Assistant, Student Employment Center, and Dr. Ronald Lunardini, Chairperson, Student Affairs in Higher Education Department

    When asked what a person learned in college, a typical response may be something that relates to a classroom subject such as chemistry or economics. There are, however, areas outside of the classroom that provide valuable learning experiences and aids in the development of a student.

    Part-time jobs are not often thought of as a learning experience, but students can learn just as much outside of the classroom as they do in the classroom. Students develop character, learn responsibility, and gain team work and leadership skills by participating in part-time jobs. Possibly the most beneficial asset that a student can gain from a part-time job is the experience of a real day-to-day job with “real-life experiences.”

    If you don’t believe me, then take the advice from someone that has seen it firsthand.

    Dr. Ron Lunardini has been employed by IUP for 30 years. He currently is the chair of the Student Affairs in Higher Education Department. He previously held positions with the Educational Opportunity Program, which is now the Learning Enhancement Center Program, and as the director of Student Activities and Organizations. Through his career Dr. Lunardini has had the opportunity to work with and supervise numerous student workers. He has been impressed by the caliber of work that student workers produce and has taken joy in watching the growth of a student’s professional presence.
    When he was asked for advice about how students can get most out of their working experience, he stated that students should not overlook the importance of being responsible employees. As a member of an office or a team, a student employee is depended upon to carry out duties that are significant to their workplace.

    Dr. Lunardini commented on the benefits of having an on-campus job. Work responsibilities for on-campus jobs tend to be easier for students to balance with their class schedules. Supervisors for on-campus jobs are more aware and understanding of the demands that a student faces while working and attending classes. Students benefit from this by developing time management skills and gaining valuable references from their supervisors.

    Dr. Lunardini advises student workers to prove themselves and earn credibility when starting a new job. “It’s like banking; you can’t make a withdrawal until you make some deposits,” stated Dr. Lunardini.
    Dr. Lunardini recommends having a part-time job while in college. Having a job adds to the overall value of an education that a student receives, provides an opportunity to develop all of the abovementioned skills, and let’s not forget…the money’s good, too!!

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    Did you Hear the News?

    Department of Disability Access and Advising has moved to 216 Pratt Hall. Department of Disability Access and Advising handles five basic functions in the Student Affairs Division: 1) Placement testing for incoming freshmen; 2) Disability Support Services; 3) Total Semester University Withdrawals; 4) Major and Career Exploration Center; and 5) Branch Campus Transfers.
    Health AWAREness has moved from the Pechan Health Center to 108 Pratt Hall. Stop in to visit their resource library on health-related topics. Health information, referrals, and programs are available.
    The Student Employment Center wishes to thank all of the contributing writers. Your efforts are greatly appreciated. We also thank those who encouraged others to write. Thank you for taking time out of your busy schedules to assist the Student Employment Center in preparing student employees for success.

    Let’s Hear from the 2002 Student Employee of the Year…

    Mr. Matt Yoschak!
    Graduating from college with nearly four years of work experience in your field should be any student’s dream. For me, this will be a reality come May. While attending a university is essential to obtaining a decent job these days, complementing class work with experience makes you much more marketable. This is one of many ways my student worker position at the Administrative Help desk has benefited me.
    As a Business Technology Support major in the Eberly College of Business, I found a help desk job is the perfect accompaniment to my class work. I am able to take what I learn in the classroom and apply it to my job and vice versa. To be able to do this is extremely beneficial in any field but is especially important in the area of technology.

    Learning the job is an ongoing effort in a technology-related profession because of the rapid, constant development of new technologies. This is what makes the connection between work experience and class work so important. Of course, there are still basic fundamentals that need to be learned.

    One of the most important fundamentals I have learned in my job is the necessity for patience. Patience to get the job done right is important in any field. Patience is the most important virtue in my area. The reason being, anyone who contacts the helpdesk is doing so because they have a problem. People are rarely patient when they are having difficulties, so good patience is essential to being able to deal with the customer.

    Other qualities such as the ability to manage time well are also important. Being a college student now for three and a half years, I often find time is hard to come by. Since I have been here at IUP I have taken 15 credits each semester as well as working 15-20 hours each week. This requires all of the time between 8:00 – 4:30 Monday through Friday. Outside of the time spent at work or in class is where time management comes into play. Proper budgeting of free time is essential to getting through everything.

    I feel that there are three important components of free time. One is the time spent completing any class work; the second is time spent on personal errands; and the third is the time spent sitting back and relaxing. Making sure you have time to relax is very key to success whether that’s just sitting in a room listening to your favorite music, having a good time with some friends, or anything else that allows you to clear your mind. If you allow yourself some relaxing time, it will be much easier to focus when it comes time to do things that need to be done. Being able to manage your own time will allow you to better enjoy the benefits of student employment.

    Being able to work with professionals in my field while going to school has been a great benefit for me and has helped me to better understand what to expect when I get out into the working world. It has taught me the difficulties of satisfying customer demands on a daily basis. Generally, in a help desk position, satisfying customer demands is also helping the customer satisfy their supervisor’s demands. This makes doing a good job all the more important.

    Receiving the student employee of the year award in 2002 has helped me to realize what it takes to become successful. Often I hear people say that becoming successful depends upon knowing the right people. However, a story that was shared by my principles of management teacher indicated that if you do a good enough job, the right people will know you. I have found this to be very much a fact.
    Student employment is a very beneficial experience. I encourage all students to try to find something in their field of interest. If nothing is available in their field, find something that you enjoy doing, and most important, work hard and do a good job at it, whatever type of job it may be.

    Comments Section

    We would greatly appreciate if
    you would drop any comments you may have
    via e-mail to tracyvan@iup.edu.
    Please tell us what you like or dislike, and share your ideas with us for future newsletters!
    Thank you!

    Upcoming Dates/Events…

    25 Individual Course Withdrawal Deadline
    30 Total Semester Withdrawal Deadline

    14 Workshop – “Get Outta Your Box!”
    16 Student Employee of the Year
    18 Ice Cream Buffet!
    18 Distribution of Phone Cards with student
    employee paychecks
    28 Final Exams Begin

    2 Final Exams End
    10 Spring Commencement –
    Congratulations, Graduates!
    12 Spring Semester Grades Available

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    Answers to the Student Employment Trivia Contest

    1. If you can’t decide on a major you may want to try taking the Focus II test in the Department of Disability Access and Advising, 216 Pratt Hall.
    2. The Office of Career Services conducts Mock Interviews throughout the semester to prepare upcoming graduates for their job interviews. Come into 302 Pratt Hall and make an appointment.
    3. The Six O’Clock series is having a program on Yoga and Pilates… Fitness for Balanced Living on March 24 in the Ohio Room at the HUB. For more information visit the Student Development Web Site at www.iup.edu/studentemployment/.
    4. In addition to contacting your departmental office, you may visit the newly developed Internship Office located in the Office of Career Services, 302 Pratt Hall. Or you may view the internship opportunities by logging onto the Career Services website at www.iup.edu/career, click on student, and then click on the CCN (CollegeCentral Network) icon. Register by completing the registration screens as directed and then conduct your search for Internship opportunities.
    5. The Center for Counseling and Psychological Services in 307 Pratt Hall can help you foster the skills necessary to succeed personally, academically, and professionally.
    6. Upcoming Job Fairs are posted on the bulletin board outside of the Office of Career Services (302 Pratt Hall) and online. To access the online listing of job fairs, log on to www.iup.edu/career, click on student, and then click on the CCN (CollegeCentral Network) icon. Register by completing the registration screens as directed and then click on the “Announcements.” Information pertaining to summer jobs is located in the Career Services Library, 305 Pratt Hall.
    7. The University Testing Center located in 311 Pratt Hall. For more information on any of these tests or how to register call 724-357-4994.
    8. Fill out a pre-approval form (available from the Admissions Office, 117 Sutton Hall) prior to taking the course. If the form is approved, you can take the course and have the final transcripts sent to the Admissions Transfer Services office. You may check the URSA website under Student Records to see if your credit did transfer.

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    Week’s Events for Student Employment Appreciation Week!

    By Steven Vinton, Graduate Assistant,
    Student Employment Center

    Once again the Student Employment Center at IUP, along with colleges and universities across the country, is celebrating National Student Employment Week. This week is designated for recognizing the value of student employment and the important work that student employees contribute every day.

    The Student Employment Center is planning several events for the celebration. The kick-off is Monday, April 14, with a workshop entitled “Get Outta Your Box!”
    This workshop will make you laugh, frown, and clown around. You’ll also have the opportunity to brainstorm about the latest buzz phrases sweeping leadership development- “thinking outside the box.” What does it mean for you, and how can it impact you and your organization?

    Wednesday, April 16, is the annual Student Employee of the Year Reception. The Student Employee of the year is chosen by a panel of staff and faculty. Nomination forms have been collected from supervisors, and the candidates are outstanding! All students nominated for Student Employee of the Year are invited to attend the reception that honors the winner and the runners up.
    Finally, mark your calendars for April 18! An ice cream social will be held in the Delaware Room of the new HUB. Student employees and professional office staff members are invited to come out and make their own sundaes from 11:00 a.m. until 4:00 p.m. To top off the week’s events, pre-paid phone cards will be distributed with pay checks to all student workers.

    Individual departmental offices may also elect to do something special for their student employees. A listing of ideas is available on our website at www.iup.edu/studentemployment/ under Student Employment Appreciation Week. If your office does something different, please share your idea with us!

    Student Employment Appreciation Week is an exciting time dedicated to recognizing the student employees without whom the university could not function. So plan on celebrating our most valuable resource – student employees!

    Making Connections

    By Tyrone Manning, Graduate Assistant, Office of Career Services

    Have you been searching for a mentor who can answer the countless questions that you have about your career? You do not have to look any further. The Office of Career Services at IUP now provides opportunities for students to connect with alumni based on major, geographical location, and interest through an on-line mentoring network. You can search for a mentor or find information that will help you in making all of those important career decisions. This is particularly helpful to those who are looking into what to do with a particular major. A mentor is someone with the willingness to share knowledge, promote growth, and give direction. This is an easy way to connect with people with whom we share a common thread. Remember, “who you know is just as important as what you know.” Make your connection today! For more information, visit www.iup.edu/career and click on CollegeCentral Network.