Welcome back, student employees and student employee supervisors! And
welcome to those of you who are new to student employment! We are off to another
exciting year. We have been working hard to give you a newsletter that provides
helpful information for student employees and student employee supervisors.
I would first like to introduce myself. My name is Kate Cook, and I am the new
graduate assistant for the Student Employment Center, located in the Office of
Career Services, 302 Pratt Hall. As a member of the Student Employment Center, I
am here to help students find part-time work, on or off campus, while they are
enrolled in classes at IUP. In addition, I assist in presenting resource information to
student employees and student employee supervisors on the Student Employment
Center website and by way of this newsletter.
Students seeking part-time and seasonal job opportunities can do so by:
1. Asking to review the employment binder located in the Student
Employment Center in 302 Pratt Hall.
2. Reviewing the employment bulletin board located outside the Career
Services Office at 302 Pratt Hall.
3. Accessing the on-line job listing at the Student EmploymentCenter website.
Students who elected to be enrolled in the First Year Experience (FYE) program
should contact our office for a listing of available job vacancies.
Please remember that we are always accepting constructive feedback, so feel free
to contact us and let us know how we can improve this newsletter. You can reach
our office by calling 724-357-2235, by e-mailing firstname.lastname@example.org email@example.com, or by stopping by 302 Pratt Hall.
In closing, we want to wish all student employees and student employee supervisors
good luck for a happy and productive remainder of the Fall Semester. We would
also like to express our appreciation for all of your hard work and contributions to the
IUP learning community. You make IUP a better place to study, to work, and to live!!
Student Employment Center/ Service Learning
Student Employment Center
Indiana University of Pennsylvania
302 Pratt Hall
c/o Office of Career Services
Office Hours: M/R/F, 8:00 a.m. – 4:30
p.m., T/W, 8:00 a.m. – 7:00 p.m.
Web address: www.iup.edu/sec
Office hours vary during semester breaks and during the summer. Please contact
the office for hours of operation during these times.
Tracy VanHorn-Juart, Coordinator
Kate Cook, Graduate Assistant
Heather Dravecky, Student Assistant
Have a Safe and Happy Halloween!
IntroductionJuggling ActCollege Central NetworkHere’s to HospitalityWhat to WearDid You Know?AmeriCorps/Service LearningDear Nora KnowledgeStudent Employment TriviaUniversity Testing ServicesDelta Epsilon IotaComments SectionUpcoming EventsAnswers to Trivia
By Molly Haas, M.A., and
Jamie Brass, M.A.
One of the biggest problems facing student employees is balancing their time effectively
between school requirements, work responsibilities, and other time commitments like clubs, intramurals,
friends, and relationships. Plus, there are things like eating, sleeping, and laundry to think about…and
that doesn’t include time for relaxing and having fun.
With all of these demands on your time, it helps to have effective time management strategies in
place. We’ve included some that may be helpful.
• Write it down: When you’re busy, it’s easy to forget things you need to do. Keep a
planner with your weekly schedule and a To Do List, so that you remember meetings
• Set goals: Once you have your To Do List written down, figure out what is most
important to finish first. It can be tempting to do something easy like laundry when an
assignment deadline is looming, but the laundry can probably wait. Try to cross off at
least one of your important items every day. • Divide and conquer: Sometimes, projects
can be overwhelming. It can help to break things down into smaller parts. Have a big
paper? Get an idea of the work involved, and then break it down into smaller pieces.
Try to figure out how much time each piece will take, and then set aside time for each
• Know your limits: If you know you’re not a morning person, don’t tell yourself you’ll
wake up early to finish an assignment. If you’re an early bird, try to get as much done
early in the day as possible when you’re at your best. Either way, make sure you’re
getting plenty of sleep. Know your patterns, and make your schedule around them.
• Enlist a friend: It can be a lot easier to get things done if your friends are involved.
Having trouble making time for the gym? Make plans with a friend; you’ll be less likely
to cancel if someone is depending on you.
• Reward yourself: Just as kids are more likely to eat their vegetables if dessert is a
reward, you’re more likely to finish what you need to do if you know there is a reward
waiting for you. Favorite TV show on at 10 p.m.? Make a deal with yourself to work
hard on your To Do List before then (and mean it); then you can reward yourself with
• Just Say No: It can be hard not to take on too much at college. Some things, like
school assignments, can’t be avoided without a negative outcome, but there are
some things that are more optional. Remember that it’s ok to say no sometimes.
If you find that you’re having trouble juggling everything you need to do, or if you find yourself
procrastinating, the Center for Counseling and Psychological Services in 307 Pratt Hall can help.
You can make an appointment by calling 724-357-2621. We’re here to help with other problems, too.
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By Kate Cook
Student Employment Center/Service Learning
Have you ever asked yourself, “Where will I be once I finish college?” Ever go searching for the
tools to successfully find a career and come up short? I am here to introduce you to a wonderful
career search tool that many students in the past have used with great success!
With College Central Network’s extensive data base of articles ranging from Job Search Kits to
Résumé Builders, all you will need to know is right there at your fingertips! At CCN, you can register
as a current student or as an alumnus. Just go to the Career Services website (www.iup.edu/career)
and click on the link to CCN to get started today! Job vacancies are also posted on CCN.
By Kathleen Manion
Human Resources Manager
I recently read an article about Danny Meyer, a New York restaurateur who wrote a book about
hospitality. He’s a tremendous success, and he attributes this success to the “power of hospitality.”
It got me thinking.
Soon thereafter, I was on a Southwest flight – the last leg of a long, tiring journey. I was suffering
from a bad cold, and I ached all over. Minutes after I boarded, though, a flight attendant noticed how
miserable I looked and asked if there was anything she could do for me. While passengers packed the
aisles and were heaving their carry-ons overhead, she brought me a cup of water so that I could take
a decongestant, along with a pillow and blanket.
Once I was wrapped in the warm, cozy blanket and felt a little more comfortable, I noticed the onboard
ambiance. It was warm, friendly, and easy. It was a short flight, and the cabin service was efficient,
friendly and, yes, even funny. The cabin attendants smiled genuine “I’m-happy-to-work-here-and-serve-you”
smiles. The customers smiled back.
Thinking back on these two experiences, it strikes me that hospitality can be viewed as one end of a
“warmth” scale. At the other end is rudeness; in the middle, indifference.
Try remembering times when you experienced rudeness . . . indifference . . . warmth. I’ll bet what
you remembered about rudeness was anger and frustration. And while you might have been hot
under the collar, you had chills running down you spine. I’ll bet that indifference felt cool, aloof,
distant -- maybe even prickly. Hospitality, on the other hand, felt warm, welcoming, comfortable,
relaxed, and safe.
Customer service is all about the feelings the customer experiences. What kind of feelings does
your presence evoke? Do others see you as warm, friendly, caring, kind, and welcoming? Is it a joy to
be in your presence? Do your customers feel relaxed, comfortable, safe, and well cared for? Do
they leave with smiles on their faces?
To help you remember these points, draw yourself a warmth scale, or clip out the scale below, and
keep it in front of you at work. Warmth Indifference Rudeness Hospitality is the key to smart customer care.
So, here’s to hospitality and to our working together to create more and more of it at IUP!
Heather Dravecky, Student Employee
Office of Career Services-Student Employment Center
A few simple guidelines can help you to determine what is appropriate to wear to your on-campus job.
Keep in mind that student employees represent their office of employment, as well as IUP.
In general, use common sense. Attire should be clean, neat, and free from both wrinkles and stains.
Shoes should also be clean and in good condition; comfort is a plus.
Clothing exposing midriffs, undergarments, or too much skin is not office appropriate. Do not wear
clothing containing references to sex, drugs, alcohol, etc., that may be offensive to individuals.
During warm weather, exercise good clothing judgment. Short shorts, mini skirts, spaghetti strapped/
thin-strapped tank tops, and muscle shirts should never be worn to work. An appropriate skirt
or shorts length for the office is right above or at the knee. Beware of wearing sandals or flip-flops
because of the possibility of running errands or making deliveries—your feet may get sore!
When cooler months arrive, keep in mind that dressing in layers makes it easier for you to adjust
to the temperature of the office. Also, remember to have a pair of gloves, a scarf, and a hat handy to
wear if you have to step outside the office to run errands or make deliveries.
Ask your supervisor any questions you may have regarding appropriate attire for the office in which
you work. There are exceptions to the rule - for example, health and fitness instructors may be
permitted to wear muscle shirts, etc.
The Career Services Office offers volunteer opportunities, workshops on a variety of topics,
career counseling, mock interviews, job listings for part and full-time employment, internship
listings, on-campus interviewing, and much, much more!! Stop by 302 Pratt Hall today to
find out how we can help you.
By Heather Leone
For those of you who do not already know, the Office of Service Learning is located in 301 Pratt
Hall. Our hours for the fall semester are as follows: Monday through Friday 8:00 a.m. – 4:30 p.m. We
coordinate the campus Community Involvement Fair, where students can find volunteer
opportunities in the Indiana community. We are planning to hold another fair in the spring semester,
so keep your eye out--we want to see you there!
We also organize Into the Streets, which is held on a Saturday in both the fall and spring semesters.
Into the Streets is a time where students partner with local Indiana agencies on community service
projects. One of the other projects that we organize is KidsRead, a tutoring program held at
the Indiana Free Library, located on Philadelphia Street, for students in grades K-4. In December,
we will be accepting applications for tutors and students for the spring semester.
Volunteer opportunities can be found online at our
website www.iup.edu/servicelearning or you may contact our office at 724-357-3103. We hope to see
you soon! And remember…”Service to others is the rent you pay for your room here on earth.”
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How many hours per week am I permitted to work as a student employee?
Dear Student Worker,
There are actually a number of factors that determine how many hours per week a student
may work. In general, undergraduate student workers may work up to 25 hours per week while
classes are in session and up to 40 hours per week during semester breaks. Graduate student workers
are permitted to work up to 40 hours per week even when classes are in session.
However, there are exceptions to those general statements. For instance, students who are not
U.S. citizens are held to 20 hours per week due to INS regulations, regardless of whether they are
graduate students or undergraduate students. In addition, certain programs, such as the First
Year Experience program, dictate their own hour regulations. Also, certain areas may limit the
number of hours their student employees may work due to budget limitations, etc.
Hope you are enjoying your student employment opportunity!
By Heather Dravecky, Chad Jurica, and Pete Petrianni
Student Employees, Office of Career Services
By Emily Tamosauskas
University Testing Services
Computer-Based Testing Center
Are you tired of test-scheduling stress and cumbersome testing site searches? University
Testing Services is here to save the day and reduce that anxiety. We provide testing schedules,
administration, and score report services for the purposes of graduation, competency, licensure,
and personal certification. Tests that can be taken at our site include but are not limited to GREs,
Miller Analogies Tests (MAT), Praxis, TOEFLs, and CLEP tests. Our office, located in 311 Pratt Hall,
provides a convenient and comfortable environment for test takers. Our hours of operation
are Monday 9:00 a.m.-8:30 p.m., Tuesday 9:00 a.m.-1:30 p.m., Wednesday 9:00 a.m.-8:30 p.m.,
Thursday 9:00 a.m.-4:00 p.m., and Friday 9:00 a.m.-4:30 p.m. Please contact us at 724-357-4994
for more information and for Saturday hours.
By Kate Cook
Delta Epsilon Iota Advisor
IUP’s Office of Career Services is proud to announce our third anniversary as an active
member of DEI, Beta Iota Chapter. From DEI’s inception, its founder envisioned an organization
that would educate its membership in career development issues, encourage students to excel
academically, and promote the principles of Dedication, Enthusiasm, and Initiative in all aspects
of campus life.
So how can you become a member of Delta Epsilon Iota? The requirements are few, but
important. You must have at least 30 credit hours completed at IUP and have a 3.30 GPA. If you
meet these requirements, then, in the not-too-distant future, you will probably receive a letter from
me inviting you to join this outstanding group of students.
Our meetings are held Monday evenings in 305 Pratt Hall. Please check the calendar of events
posted outside 302 Pratt Hall for specific dates.
We would greatly appreciate it if you would drop any comments you may have via e-mail to firstname.lastname@example.org email@example.com
Please tell us what you like or dislike, and share your ideas with us for future newsletters!
23-24 Fall Break—No classes
31-Nov. 1 SRU/PSU Fall Teacher FairsNovember
3 Individual Course Withdrawal Deadline
3-5 Family Weekend
8 Safety Sciences Career Fair
22-24 Thanksgiving Break—No classesDecember11 Fall Classes End
12-16 Fall Final Exams
By Heather Dravecky, Chad Jurica, and Pete Petrianni
Student Employees, Office of Career Services
1. First, log on to URSA.
2. Select “Employee” link
3. Click on “Time Sheet”
4. On this page, you must enter hours for each
day that you worked.
5. When finished entering your hours, click
“Submit for Approval” link.
6. You will then be asked to re-enter your pin.
7. Once you enter your pin, you will see a box
that states your hours have been submitted
You don’t need to reapply each semester--just make sure you maintain contact with your
supervisor to express your intention to maintain your position.
You can get a job the second semester, but you first must find out if you are eligible for Federal
Work Study. Once you obtain this information, visit the Student EmploymentCenter website, to view job opportunities. A hard copy of this listing is also available in the office
at 302 Pratt Hall!
Begin with a salutation such as “Good morning,” and then identify yourself: “Office of (insert name of
office here), this is (insert your name).” Next comes the solicitation, “How may I help you?” For
more information, please refer to the Telephone Guidelines link found on the Student EmploymentCenter website. Click on student employees.
A good place to start is with your fellow student employees who have been in their position for more
than one semester. They probably have asked the same questions when they were first starting out! If
you still need assistance, consult your direct supervisor.
Get yourself a calendar and fill in the days on which you have class and work. From there, schedule in
as much study time as needed. This may vary from week to week, as your workload may change, but
try to stick to it as closely as possible. Last, don’t be afraid to give yourself some time to relax and
have a little fun!
The Testing Center is located in 311 Pratt Hall.
Tutoring services can be found in the Office of Developmental Studies, 202 Pratt Hall.
The Student Employment Center wishes to thank all of the contributing writers. Your efforts are greatly
appreciated. We also thank those who encouraged others to write. Thank you for taking time out of your
busy schedules to assist the Student Employment Center in preparing student employees for success.