Lisa Painter enables enterprise organizations to deliver exceptional
For over 17 years, she has specialized in helping customer service
organizations align their people and methodologies to technologies. Lisa has worked closely with many of the
world’s most notable service organizations, including Verizon Wireless, Canon,
Comcast, Nokia, Avaya, and VMware. Lisa’s
impact on these and others include enhanced customer satisfaction, significant
returns on technology investments, and improved operational efficiency.
Although experienced in all aspects of customer service, Lisa is most
noted for her expertise in knowledge management. Lisa’s 15+ years of knowledge
experience enables her to provide guidance to companies seeking best practices
for knowledge-centric service.
Lisa’s breadth of experience has contributed significantly to her
success. She was introduced to customer service as a support team lead at
Aptean Software, and her career steadily progressed to include senior director of
Customer Support and senior customer account manager. After leaving Aptean, Lisa joined Oracle Sales for three years before
joining Zendesk as a customer success executive in March 2014.
Lisa sits on the Business Advisory Board at Indiana University of
Pennsylvania, where she graduated with a bachelor’s degree in 1997 (Technology Support
and Training). Throughout her
career, Lisa considers herself fortunate to have maintained her roots in
Western Pennsylvania. She is a strong advocate of the opportunities within the
region, and enjoys mentoring students and graduates on the benefits the area
has to offer.
Lisa is married and a mother of three teenagers. She enjoys football,
organizing everything, exercising, cooking, and, most of all, spending time with
her family and friends.
Updated Spring 2015