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Employee Guidelines: How to Succeed at Your New Job

  • Be Punctual

    • Always be on time.
    • If you are going to be late, be sure to contact your employer BEFORE your scheduled start time.

    Keep Information Confidential

    • Some jobs require that you hold strict confidentiality standards because some information cannot be shared with anyone outside of the office.
    • Before starting a new position, be sure to consult with your employer to identify what may be considered confidential in your work place.

    Polish Your Communication Skills

    • No matter what job you perform, you will always need to communicate with other people.
    • Communication skills not only include spoken communication, but also non-spoken communication (body language, appearance, etc.).

    Appear Clean and Presentable

    • The first impression a customer or an employer will make is based on your appearance.
    • Wear suitable clothing for your position and maintain good personal hygiene.
    • Dress for success! 

    Be Dependable

    • Don't keep your employer guessing about your work ethic.
    • Show up on time for work, work while at work and complete tasks assigned to you.

    Know What You Are Expected to Do

    • During the interview, clarify job responsibilities.
    • When hired, get a copy of the responsibilities in writing.
    • Have Enthusiasm
    • Take pride in your job.
    • Communicate that to others by having a positive attitude.

    Follow Through on Projects

    • Projects given to you by your supervisor are important to the company or to your supervisor, even if you do not think so.
    • Put your full attention into every project you are asked to perform.
    • When completing projects, pay attention to specifics (such as deadlines, requirements, and the expectations your employer specifies).

    Follow Office Procedure

    • Each office operates differently.
    • Adapt to meet your current office's expectations and procedures (as long as they are ethical, of course).

    Brush Up on Proper Phone Etiquette

    • Any time you speak on the phone, you need to be professional in your conversation.
    • For helpful tips on phone etiquette, please visit our Phone Etiquette page.

    Use Good Message-Taking Skills

    If you are taking a message for someone, be certain to obtain correct information, which includes:

    • Correct spelling of person's first and last name
    • Callers telephone number, including area code
    • The department or company name
    • A detailed message
    • Note the time and date that you took the message
    • Be detail oriented