What is IUP Libraries Chat Reference/E-mail Service?
Chat Reference is a convenient way to ask an IUP reference librarian for quick assistance or information on how to use the library and its resources. In the Chat Reference Service, you will talk to an IUP reference librarian who will help you with the IUP Libraries website. If Chat Reference is not available or the librarian is currently assisting another patron, you can use the E-mail Reference Service and your question will be answered within twenty-four hours.
Access Chat Reference
First Time User Guide
Important Note: Only E-mail Reference Service is currently available for the Summer Sessions Chat reference hours vary by semester and are are subject to change. Please keep in mind that in order to access the IUP Libraries On-line Catalog and Databases from off campus, you will need to have your 16-Digit Library Identification Number located on the bottom left corner of your I-Card or set up your Virtual Private Network (VPN).
Chat Reference Hours, Fall 2009
| Monday | 10 a.m. – 6 p.m. |
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| Tuesday | 10 p.m.– 9 p.m. |
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| Wednesday | 10 a.m.–10 p.m. |
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| Thursday | 10 a.m.–10 p.m. |
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| Friday | 10 a.m.–5 p.m. |
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