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Lisa Painter-HutchisonKnowledge Management Advisor

Oracle Corporation

Lisa Painter-Hutchison enables large enterprises to deliver exceptional customer experiences. For over 15 years, she has specialized in helping customer service organizations align their people and methodologies to leading-edge software. Lisa has worked closely with many of the world’s most notable service companies, including Verizon Wireless, Canon, Avaya, and VMware. Her impact on these and others include enhanced customer satisfaction, significant returns on technology investments, and improved operational efficiency.

Although experienced in all aspects of customer service, Lisa is most noted for her expertise in knowledge management. She presently serves as a knowledge management advisor for Oracle Corporation. In the role, she provides guidance to companies seeking best practices for knowledge-centric service. Her position enables her to provide thought leadership to customers, as well as the sales team with whom they are engaged.

Since graduating from Indiana University of Pennsylvania in 1997, Lisa’s breadth of experience has contributed significantly to her success. She was introduced to customer service as a support team lead for ServiceWare Technologies—and from these beginnings, her career steadily progressed to include senior director of Customer Support and Account Management (Knova), senior customer account manager (Consona), and customer success manager (Inquira). Each role enabled Lisa to establish herself in strategic account management, sales, and consulting.

Throughout her career, Lisa considers herself fortunate to have maintained her roots in Western Pennsylvania. She is a strong advocate of the opportunities within the region, and enjoys mentoring students and graduates on the benefits the area has to offer.

Lisa is married and a mother of three teenagers. She enjoys football, organizing everything, exercising, cooking, and most of all, spending time with her family and friends.

  • Eberly College of Business and Information Technology
  • 401 Eberly
    664 Pratt Drive
    Indiana, PA 15705
  • Phone: 724-357-7889
  • Fax: 724-357-4785
  • Office Hours
  • Monday through Friday
  • 8:00 a.m.–12:00 p.m.
  • 1:00 p.m.–4:30 p.m.