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How to Get Help

If you can’t find the information you need in the How To ... section, don’t hesitate to contact a member of the IUP Web Team via ihelp or (e-mail requests may be transferred to ihelp).

You can also access Ektron’s full user manual, along with other documentation, online by clicking the Help tab at the top of the CMS Workarea (see below). 

Ektron's help tab

Web Training
The Web Team provides training in using the content management system and the effective use of the IUP website.
Best Practices for Department Websites
A guide to making your department website more effective.
How to size images, upload them to the server, and add them to your site
Creating videos, putting them on YouTube, and embedding them on your webpages
How to add links to other IUP web content, external websites, files, e-mail, etc.
Everything web maintainers need to know about website menus
Add PDF or Microsoft Office Files
You can upload PDFs as well as Microsoft Word and other Microsoft Office files into the content management system.
Breadcrumbs and Folders
Every folder needs to have proper breadcrumbs. If you create a new folder, here’s how to update its breadcrumbs.
Using Analytics
How to use web analytics to improve your website.
Basic Editing
How to get started working on your website: logging in, finding and adding content, how to use summaries, and more
Advanced Editing
How to add and edit content, plus: PDFs and other files, collections, menus, metadata options, and more
Get Content Published
How to preview and approve submitted Web content, and how workflow works.
Working With News
Information about posting news, getting it into IUP Daily and the Beak, using sticky news, suggesting a news item, and writing an effective news post.
Working With the Calendar
Do you have an event happening? Be sure to add events of interest to your unit’s calendar.
Social Media Beginner’s Guide
Determine if your department needs to use social media, what networks to use, and why.
Get Help
Get help through the Web Team or Ektron’s online user manual. 
  • Web Team
  • Sutton Hall, Room 316
    1011 South Drive
    Indiana, PA 15705
  • Phone: 724-357-3062
  • Fax: 724-357-5512
  • Office Hours
  • Monday through Friday
  • 8:00 a.m. – 12:00 p.m.
  • 1:00 p.m. – 4:30 p.m.