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Online Writing Center Instructions

All tutorial sessions conducted by the IUP Online Writing Center are recorded for training purposes only. If you do not wish to have your session recorded, please let your tutor know at the beginning of the session and recording will be stopped.

Tori tutoringOverview of the Main Steps

Book an Appointment  

Meet Your Tutor Online

End Your Session 

Troubleshooting

Book An Appointment

  1. Visit the Writing Center Homepage.
  2. Select Meet Us Online.
  3. Click on Log in to the Online Writing Center.
  4. Log in using your IUP network log-in.
  5. Click Access the appointment calendar. A calendar webpage will open in a new window.

    screenshot: Schedule an Appt.
  6. On the appointment calendar webpage, select Online Tutoring.
  7. Select an Undergraduate or Graduate tutor. Please choose a tutor that matches your own level.

    screenshot: Choose a provider
  8. Select a date using the calendar and a time by clicking on an available time.
  9. Enter your contact details, including a current phone number and your e-mail address.
  10. In the Comments box, please tell us: the class you’re writing the paper for, the assignment you’re working on, and how a tutor can help you. You may also request a specific tutor here.

    screenshot: Contact details
  11. Confirm your information. You can choose to receive a text message reminder a few hours before your appointment.
  12. Click Book Appointment.
  13. Check your e-mail. You will receive a confirmation e-mail from SetMore when your request is received.

Meet Your Tutor Online

  1. After scheduling your appointment, you will receive an e-mail from “Writing Center via Cisco Webex” containing a link to your meeting.
  2. Save this e-mail until your appointment time.
  3. To meet with your tutor, click the green Join icon in the e-mail. Be sure to click this link at or right before your appointment.

    screenshot: Webex Email 
  4. Your browser will open a new window to connect you to the tutor. If you are asked to Run the program, click Run or Allow.
  5. When you see this window, you have been connected to the tutor:

    screenshot: Meeting space
  6. Click Call Using Computer when prompted. The program may ask you to test your microphone and speakers.

    screenshot: Call using computer

    If your computer does not have speakers and a microphone, you can dial the toll number and enter the code provided in this box. Long distance charges from your phone carrier may apply.
  7. Once the audio is ready, you can speak to and hear your tutor.
  8. The tutor will pass presenter privileges to you. You can share your screen with him or her to look at your paper. Click Share My Desktop to do this.

    screenshot: Share my desktop 

    This will allow your tutor to only view your screen. He or she cannot make any changes to your paper or view anything that you do not display on your screen.

End Your Session

  1. The tutor will ask you if you would like a faculty report form sent to your instructor. You may be asked to provide additional information about the course or assignment title if you choose to have a report sent.
  2. You can also ask the tutor to provide you with access to the recording of the session you just completed. It may be helpful to review your session as you continue to work on your assignment. If you choose to view your recorded session, you will receive another e-mail from "Writing Center via Cisco Webex" containing a link to view the session.
  3. You may schedule another online appointment by following the same procedure.

Troubleshooting

Do I need a WebEx account to use the Online Writing Center?
No. When you click the green “Join” link in your meeting e-mail, you will be asked to enter your name and e-mail address or log in to WebEx. If you don’t have a WebEx account, just enter your name and e-mail address. This only provides your name for the meeting space—you will not create an account by providing your name and e-mail.

Will WebEx work with my Mac?
Mac users should use Safari to start WebEx sessions. Other browsers are incompatible because of recent WebEx updates. Windows users may use any browser to launch WebEx.

My meeting is supposed to start soon, but I never received an e-mail from WebEx with a “Join” link.
If you haven’t received an e-mail from WebEx three to four hours prior to your session, try the following:

  1. Verify that you received an e-mail from the SetMore appointment calendar. If you did not receive an e-mail right after you booked your appointment, we never received your request. Please reschedule a session or visit the Writing Center in 218 Eicher Hall or the Library Satellite during our normal hours.
  2. Check your Spam folder in your e-mail account. Look for an e-mail with “Writing Center via Cisco WebEx” in the subject line.
  3. If you received an appointment confirmation from SetMore and the e-mail from WebEx is not in your Spam folder, please call the Writing Center at (724) 357-3029 or e-mail w-center@iup.edu.

When I tried to start my session, I received a pop-up asking me to install/update Java. What should I do?
WebEx and many other applications won’t work on your computer unless you have Java installed and up to date. Allow Java to install on your computer. If it takes more than a minute or two, please call the Writing Center at (724) 357-3029 or e-mail w-center@iup.edu to let us know that you’ll be a few minutes late to your online session.

I started the meeting, but can’t hear my tutor. What should I do?
If the meeting space loaded properly but you can’t hear anything, try the following:

  1. Make sure that your speakers are on and turned up.
  2. If your computer has an internal microphone, use the “Call Using Computer” pop-up to test your microphone and speakers.
  3. If your computer does not have an internal microphone, you will need an external microphone. Make sure this mic is plugged in and set as the microphone device for your computer.
  4. If you still cannot hear your tutor, use the chat box on the right side of the meeting screen to type a message to the tutor. He or she may be able to help you diagnose the problem, or you may decide to use the chat box or another communication tool to speak to each other.

I’m having trouble connecting to the meeting for another reason.
If you’re having technical difficulties not explained here, contact the Writing Center as soon as possible so we can let your tutor know. Call (724) 357-3029 or e-mail us at w-center@iup.edu. Your tutor will wait about 10 minutes for you to join the meeting, but he or she will wait longer or help you to connect to the meeting if you’re having technical difficulties.

  • Writing Center
  • Eicher Hall, Room 218
    860 Grant Street
    Indiana, PA 15705
  • Phone: 724-357-3029
  • Regular Hours
  • Monday through Thursday
  • 9:00 a.m. – 5:00 p.m.
  • 6:00 p.m. – 9:00 p.m.
  • Friday
  • 9:00 a.m. – 3:00 p.m.