When student worker technicians are needed, this is what they need to know:
Job Description
Student techs need to know basic office skills. This includes how to take proper phone messages from faculty and staff in the college and how to get messages from the answering machine (names, phone number, office location, and problem description). If possible, try to answer or fix the problem. If the problem cannot be fixed, escalate the call.
Student techs need to know basic computer skills:
- Understanding and knowledge of how to navigate inside Windows XP, Windows Vista, Windows 7, Mac OS X, and Microsoft Office 2003 and 2007
- A basic understanding of how to navigate and set up Outlook, Outlook Express, and Windows Live Mail for the college faculty and staff
- A basic understanding of how to connect and disconnect network drives
- A basic understanding of how to setup and network printers and setup and use scanners
* Positions Open *
Federal Payroll Position
0 federal student worker position is open for the Fall 2010 and Spring 2011 semesters.
State Payroll Positions
0 state student worker position is open for the Fall 2010 and Spring 2011 semesters.
Tier Levels
There are four tier levels. All student techs start out at Tier 0. **Your motivation, determination, and self initiative to learn will advance you quickly to the upper levels.**
- Tier 0: Help Desk office training and training for the Tier 1
- Tier 1: Training for Tier 2
- Answering the phone (a.k.a. phone support)
- Basic support: includes OS Navigation of Windows XP, Vista, 7, Mac OS X, Office 2003, Office 2007, Outlook Express, and Windows Live Mail products
- Clearing printer jams, rebooting printers, and PCs
- Know how to connect and disconnect network drives, printers, and scanners
- Escalate the call/walk-in if not a simple problem
- Tier 2: Training for Tier 3
- Taking calls from Tier 1 and advanced Tier 1 support—minimal guidance from supervisors
- Deployments to the problem site to correct the problem/malfunction
- Using remote desktop to help solve the problem and performing remote installations
- Tier 3: Able to do everything without the supervisor’s guidance
Other Duties and Responsibilities
Keeping yourself, the office, and work areas clean, neat, and organized.
When the work areas are not in order, it takes longer to get a job done.
