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Ektron Login Problems: Update

We are continuing to see what appear to be random login failures at http://staging.www.iup.edu/iuplogin/. The symptom is that after correctly entering login information and refreshing the browser after being prompted, the user is returned to the login page. No “Logout,” “Workarea,” or “Preview” buttons appear.

A clumsy, but effective, workaround is as follows. These steps must be performed in order. (Update: it appears that step two is not necessary.)

  1. Open Internet Explorer and change your home page to http://staging.www.iup.edu/.
    1. To do this, from the Internet Explorer menu, choose Tools > Internet Options. An “Internet Options” window will pop up.
    2. On the “General” tab, under “Home page,” Change the address to http://staging.www.iup.edu/.
    3. Click “OK” at the bottom to close the “Internet Options” window.
    4. Close Internet Explorer and open it again to make sure the new home page appears.
  2. Delete all cookies in Internet Explorer.
    • To do this, from the Internet Explorer menu, choose Tools > Internet Options. An “Internet Options” window will pop up.
    • If you are using Internet Explorer 6.0: On the “General” tab, under “Temporary Internet Files,” click the “Delete cookies…” button. Then click “OK” to confirm your choice. Click “OK” to dismiss the Internet Options window.
    • If you are using Internet Explorer 7.0: On the General tab, under “Browsing History,” click the “Delete…” button. A window titled “Delete Browsing History” will pop up. Click the “Delete Cookies…” button. Click “Yes” to confirm your choice. Click “OK” to dismiss the Internet Options window.
  3. Close Internet Explorer (all sessions).
  4. Open Internet Explorer and browse to http://staging.www.iup.edu/iuplogin/.
  5. Follow the normal login procedure.

Posted on 2/7/2008 10:11:12 AM

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