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Ektron Login Problems

Note: We’ve learned that the solution below does not work every time. For a solution that has shown itself to work consistently, please read this post: Ektron Login Problems: Update.

Attention Web Maintainers,

Some of you have reported problems logging in to Ektron when using Internet Explorer. The problem has been described as follows:

  1. You go to the CMS Login page and enter your username and password.
  2. Ektron prompts you to refresh.
  3. After you refresh, the login screen is unchanged.

Some users have experienced the problem off and on for the past week. If you are experiencing this problem, please report it to the web team (web-team@iup.edu). But please know that IT Services is currently working with Ektron to correct it.

The problems appears intermittently. You may want to try logging in to a different computer or logging in at another time.

The problem does not appear to affect Firefox. Academic authors and approvers who have Firefox available to them may wish to use it instead of Internet Explorer.

Administrative users who are receive technical support from the IT Support Center: Please note at this time the IT Support Center does not install and support Firefox.

We apologize for the inconvenience.

Elaine

Update

We have had a report that clearing out your cache and cookies may enable you to log in. Here is how to do that:

  1. From the Internet Explorer menu, choose Tools > Internet Options. An “Internet Options” window will pop up.
  2. If you are using Internet Explorer 6.0:
    1. On the “General” tab, under “Temporary Internet Files,” click the “Delete Cookies…” button. Then click “OK” to confirm your choice.
    2. On the “General” tab, under “Temporary Internet Files,” click the “Delete Files…” button. Then click “OK” to confirm your choice.
    3. Click “OK” to dismiss the “Internet Options” window.
  3. If you are using Internet Explorer 7.0:
    1. On the “General” tab, under “Browsing History,” click the “Delete…” button. A window title “Delete Browsing History” will pop up.
    2. Click the “Delete files…” and “Delete cookies…” buttons. (You’ll have to confirm each of those by clicking “Yes.”)
    3. Click “OK” to dismiss the “Internet Options” window.
  4. Try logging in again.

Posted on 2/4/2008 10:01:49 AM

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