The following FAQ answers some of the common questions about IUP Libraries' Interlibrary Loan (ILL) Service.
Who is eligible to use the interlibrary loan service?
We extend Interlibrary Loan privileges to all currently-enrolled students, faculty members, and staff of Indiana University of Pennsylvania campuses. Interlibrary loan privileges are not extended to holders of Friends of the Library nor Alumni Library Card holders. These cards provide check-out privileges for items owned by the IUP Libraries only. These individuals may seek ILL services at their local public library.
How do I submit requests?
ILLIAD (Interlibrary Loan Internet Accessible Database ) is an online resource sharing and ILL Management system used by the IUP Libraries to send, receive, and process interlibrary loan requests. This system allows us to provide expedited services to our ILL users and allows users to track the progress of their requests on line.
How long does it take?
There is no set time period for filling an ILL request; the speed of completion depends on the school or institution that is fulfilling the request. To be safe, we recommend that you allow between seven and fifteen days for an ILL request (either via PALCI or via ILLIAD), although in most cases the actual time to completion is much shorter.
How can I speed up the process?
NOTE: If we own some issues of a journal, but not the issue needed, or if the necessary pages are missing from the journal we own, please make a note of this in the comments field in ILLIAD.
How much does it cost?
Through membership in statewide, regional, and national resource-sharing consortia, we can supply most ILL materials to patrons without charge. All avenues for "free" loans and copies are pursued first.
How will I be notified?
The ILLIAD system provides e-mail notification to people when their materials arrive. When registering for ILLIAD for the first time, you can select between e-mail or telephone notification. The ILL staff recommends e-mail notification as it eliminates the problem of messages being lost.
How long may I keep materials borrowed via ILL?
The loan period for borrowed materials is determined by the supplier. You may usually have the item for three to four weeks from the time of receipt. Any special requests by the lending institution must be honored, for example, "Fourteen-day Loan" or "In-Library Use Only." Please note that although your library card might entitle you to longer loans for books owned by IUP, these loan periods do not apply to materials borrowed from other libraries. Please observe the due date on the book sticker (and please do not remove this sticker).
May I renew materials borrowed via ILL?
Materials borrowed from other libraries may only be renewed with the permission of the lending library. If you would like a renewal of an ILL book, log into your ILLIAD account within ten days of the original due date and select "View/Renew checked out items." Select the item you'd like to renew and select the "Request Renewal" button. No renewals will be requested if the material is already overdue. Check your account in two to three days to see if the item has been renewed and what the new due date is or if the request has been denied. Since IUP does not own the book, we have no jurisdiction over lending libraries' due dates.
Individual items may not be borrowed more than once per semester through interlibrary loan. ILL does not support long-term borrowing of materials from other libraries. If an item is needed for an extended period of time, our Collection Development Librarian should be contacted to investigate purchasing the item for the IUP Libraries' collection.
What types of materials will ILL not order?
The ILL Department will not order any of the following:
What types of materials are difficult to obtain via ILL?
The following categories of materials may be difficult or impossible to obtain. The ILL Department will attempt to obtain items in these categories, but if successful, the items are often subject to more restrictive lending policies and may simply be unavailable.
Stapleton Library Hours
Sunday: Open at 11:00 a.m. Monday–Thursday: Open 24 hours Friday: Closes at 7:00 p.m.
Saturday: 11:00 a.m.–7:00 p.m.
Exceptions to Regular Library Hours
Fraud, Waste, and Abuse Hotline
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