The following list provides answers to the most common questions asked by instructors regarding the iclick service.
A student cannot give answers in class, what do I need to do?
I saved my session, but when I go to run a report back in my office, I cannot find it?
It is very important to save the session data to a storage area you have access to, like a portable storage device, the H drive, or the P drive.
When I use animation in the Master Slide of my interactive presentation, polling opens and closes before students even see the question or answer options?
You cannot use animation on the Master Slide. This will confuse the order of objects and cause countdown timers and polling to end suddenly.
When I use custom animations, such as exit or entrance transitions, my presentation works fine at first, but then the animations reorder?
Custom Animations in TurningPoint slides may stop working properly when a Session is run and then reset. Note, however, that this problem is specific to PowerPoint 2007 users only.
My countdown timers and polling are being disrupted early, and sometimes, PowerPoint just crashes or freezes?
Slide transitions that advance slides automatically can cause this problem. It is recommended that you should use on-click slide transitions or remove them completely from the presentation.
I used a Participant List, but my student's names are not showing up on my reports?
This problem typically occurs when the presentation was run on either Auto or Anonymous. After you import your Participant List from URSA, you still must choose it from the drop down menu located on the Answer Value Task Pane on the right hand side of the screen.
When I hyperlink to an external application, such as a browser, media player, or other application, I receive an error stating that PowerPoint has encountered a problem and I must close it, or it will freeze?
You cannot leave a TurningPoint presentation via hyperlink and then return to complete a presentation, or it will crash. However, you can reference other programs during the presentation, if you open them prior to beginning the presentation. When you reach the part of you presentation where you would like to access a website or other source, simply hold Alt and click Tab on the keyboard to switch programs to the browser. This will not affect your presentation in any way.
When I create my presentations on my Mac computer at home, they won't work when I try to run them in the multimedia classrooms?
TurningPoint presentations made on a Mac will not work on a PC and vice versa.
What is the difference between resetting the Session and resetting All Slides?
Resetting the Session clears any previously collected response data. Resetting All Slides resets the charts, but does not clear any previously collected response data. In this case, the new response data will be appended to the end of the session.
What should I do if I want to use a Participant List, but I want students to be able to answer some questions anonymously?
In this case, you should set the entire presentation to the appropriate Participant List. Then select Tools from the TurningPoint ribbon and choose Settings from the drop down menu. In the hierarchy on the left side of the window, choose the title of the question that you would like to poll anonymously. Now scroll down to the "Misc" section and change the value for Anonymous to True (by default, it is set to False). Continue to do this for all questions that you would like polled anonymously and select Done when you have finished.
Do I need to set the number of expected devices each time I run a presentation?
The Expected Devices setting is only important if you are using a Response Table or Response Counter and also not using a Participant List. This setting sets an initial count for a Response Table or Response Counter only when they are used in Anonymous or Auto mode. Also, Expected Devices determines the number of devices used for simulated data.
